PestControl.co.uk Reviews 81

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

David was extremely efficient and helpful. He came 3 times to our house- first time to set 🐀 traps, 2nd and 3rd times to re-bait several places that needed more. He kept us well informed before and a... See more

Rated 5 out of 5 stars

Very very pleased with the speed at which David came to help with a bad rat infestation in my garden.I was extremely worried as they were running over my patio and I felt I could not leave my doors op... See more

Rated 5 out of 5 stars

David was great throughout my experience. He explained everything clearly and he was clear about his prices and only offered one option compared to other companies that try and make the sale by offe... See more

Rated 5 out of 5 stars

Called Pest Control (Sittingbourne) at 8.30am and Kevin arrived at 11.15 am and by just after 12 noon had surveyed the loft and the entry area under a flat roof then fixed meshing to stop pigeons and... See more

Company details

  1. Home Services

Written by the company

Pest Control Services for Businesses and Homes Throughout the UK. We are Local Experts with Affordable Prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I thought I would be dealing with a…

I thought I would be dealing with a local company but
sadly not. A survey was done by Kyle at a cost of £60.
I paid that but received no invoice or receipt and was
informed that the boss would contact me with details
of rectifications,that was 4 weks ago and not a peep
from them. I don't want them to now as I have no
confidence in them to do the job. Don't deal with them.

29 June 2024
Unprompted review
PestControl.co.uk logo

Reply from PestControl.co.uk

Dear Mr Theakstone

Apologies that we’ve dropped the ball here.

I can see an invoice for an inspection on our system, dated 27th June 2024 (invoice TN27051)

I would like to arrange a refund.

Please could you drop me a private reply with your email address (or send an email to enquiries@pestcontrol.co.uk) as it may be we have a typo in your email address so on the system.

Many thanks

James

Rated 5 out of 5 stars

We had been plagued by mice for several…

We had been plagued by mice for several months. Tom did the initial visit and was able to give very useful advice. Konrad came for the second visit and identified the location where they were coming in, and we were able to block it and stop the ingress.

10 June 2024
Unprompted review
PestControl.co.uk logo

Reply from PestControl.co.uk

Hi

I believe you have reviewed the wrong company, as we don’t have any technician's by the name of Tom or Konrad, so we didn’t carry out this treatment.

We are PestControl.co.uk.

Thanks

James

Rated 1 out of 5 stars

Not recommended

The site visit which lasted approximately 10-15mins cost £109 with very obvious findings and proposing very drastic measures as the pest issue was quite severe. We were able to control the pests without them and we are pest free without spending hundreds of £. I would NOT recommend this company to anyone.

22 February 2024
Unprompted review
PestControl.co.uk logo

Reply from PestControl.co.uk

Hi Sean
Thanks for your feedback.
Please could you get in touch, as you are not a customer of ours.
We are PestControl.co.uk.
I am not sure which company you used, but it’s definitely not us. We have never issued an invoice to any customer for £109!
Many thanks
James

Rated 5 out of 5 stars

Highly recommend Pest Control (Worthing)

We used Pest Control (Worthing) and David came to sort our issue. He was very polite and professional. David solved our issue within 3 visits. I highly recommend David’s services, he’s worth every every penny.

14 March 2024
Unprompted review
Rated 5 out of 5 stars

Wasp nest removal

Contacted Pest Control for a suspected wasp nest.
Spoke to Leo and he arranged to attend the following day. Very polite, knowledgeable and professional. Two small nests were removed. A thorough examination was made of the loft area and nothing else found.
Cannot recommend more highly. We now feel re-assured that the problem has been resolved.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick response, professional job, fair price

Called Pest Control (Sittingbourne) at 8.30am and Kevin arrived at 11.15 am and by just after 12 noon had surveyed the loft and the entry area under a flat roof then fixed meshing to stop pigeons and squirrels from entering again. A Quick response, professional job at a reasonable price. Would recommend.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Barry was excellent

Rang Barry in Antrim on Monday, he called on Tuesday morning, identified the nest in my chimney to be honey bees. We agreed to check if local beekeepers might be able to relocate the nest. When they couldn't be called again on Wednesday and eradicated the nest.
Knowledgeable and friendly first class service.

24 May 2023
Unprompted review
Rated 1 out of 5 stars

I paid £180 for two visits then I spoke…

I paid £180 for two visits then I spoke to neighbour who went to local authority who arranged a third party visit and the cost was £40 for 3 visits what a difference as you can imagine we were shocked at paying over 4 times the amount that a neighbour paid

7 March 2023
Unprompted review
PestControl.co.uk logo

Reply from PestControl.co.uk

Dear Sally

Thank you for your review.

I understand your shock at the difference paid by you and your neighbour, who used the local council.

Until your review, we were unaware that your local council had re-launched a subsidised service in October 2022, which is great in a cost of living crisis and allows those in need to access the service.

Most councils have stopped their own provision of pest control, as there is no legal requirement for them to offer it and it’s expensive to provide.

Where councils do offer it (either themselves, or in conjunction with a private company) the council decides how much they want to subsidise the provision (effectively paying part of the cost for you).

We monitor our prices both locally and nationally, and compared to other private providers of pest control we are almost always the lowest cost provider, usually with the best / fastest service levels.

Our charge of £180 for two visits reflects the real commercial cost (of which our profit will be around £15).

Where the council offers a special rate, it’s not because it should only cost £40 and everyone else is over-charging, it’s because they choose to subsidise the cost (using your council tax) to bring the price down. If everyone used your local council, the council would lose fortunes, which is why they don’t shout about their very cheap prices.

An unsubsidised council service will usually cost about the same as our services. For example, Southampton Council charge £233.24 for a 3 visit rodent service.

And lastly, the service offered by local councils is usually a very basic service (they turn up, put poison down, but don’t try and find out how they are accessing your property), and often you will have to wait weeks, or even months for someone to attend.

I hope this explains how the £40 charge your neighbour paid was possible, and agree it makes our charge look outrageously high.

Many thanks

James

Rated 5 out of 5 stars

A first class service

A first class service, we live near fields so mice and rats are occasionally a problem. PestControl.co.uk is the first company we have used that hasn't just solved the problem but reviewed the entire property making suggestions on future prevention, guiding us to make changes ourselves to save money and where that was difficult giving us options. Thoroughly professional, I cannot recommend them enough.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Quick, professional and helpful service

Same day discovered woodworm, contacted Pest Control, sent pics and came to survey next day. Treated a few weeks after as was having work done on the house. Jamie was very professional and did a great job. First time buyers, it was a bit stressful, but he was very helpful and we felt assured after. Good guarantee on treatment, just remember VAT on top of quoted price!

19 August 2022
Unprompted review
Rated 5 out of 5 stars

Just want yo say a proper thank you to…

Just want yo say a proper thank you to James Roberts, from the chat on the phone telling me not to worry, to coming out and spraying my floor, he was very calming and gave us lots of sensible advice. I had woodworm in my antique furniture which had spread to my floor and carpet grippers. I was super stressed but he camled the situation by giving us several options all which were really reassuring.
He couldn’t access under my floor but sprayed the room from inside. If I can
Make a proper access to reach under my floor boards then he will come back and spray underneath if it becomes necessary. Its just taken the stress out of it. He is a really nice person. I would definitely recommend James Roberts.

11 August 2022
Unprompted review
Rated 1 out of 5 stars

£90 paid for nothing

I would like a full refund as I have paid out £90 for treatment on my house for a wasp problem and it is worse now than ever in the same place its always been. I have had 2 visits to cure the problem and it has just gone worse.i can't open my window in this heat wave. I am totally stressed out. I dont trust the company to come back out again as both visits were a waste of time. I have sent a complaints e mail for the attention of the ceo but not had a reply to my complaint. I will be contacting trading standards. Do not use this company if you have a wasp problem.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant Service Couldn't Ask For Better

Called Pestcontrol.co.uk to sort out a wasps nest after husband's attempts had failed. A lovely guy called Leo (Nottingham area) came out and we couldn't have asked for a better person. He was pleasant, knowledgeable, helpful but even better he sorted the problem in less than an hour. He offered to come back in a week if we still had a problem and "blast" the nest again with whatever they use free of charge. Thankfully the next day we were virtually wasp free whereas the day he came we were inundated with the blighters! Thanks Leo. You are great.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Phil Hume is an assest!!!!!!

I woke up a couple of weeks ago to a mouse in my room (mortified and screaming) my landlord had Phil Hume come out to inspect. He could not have done more for me. He came back a couple of times the first day as i kept seeing the mouse. He went above and beyond! Such a nice and reassure guy! Honestly he’s an assest to this company and has truly put my mind at ease with my experience. I have now had my 3 visits (and hopefully final) and each time he has been professional, knowledgable, reassuring and thorough!

Thanks Phil

18 May 2022
Unprompted review
Rated 5 out of 5 stars

An excellent service from James

James (Manchester) was great from the start. We had an issue with infestations and he came in immediately, identified the issues and entry points. Lay traps and bait throughout the venue and within a very short time frame we had zero signs of any infestations. We have now signed up to an ongoing contract with James as he has been so helpful and guided us through exactly what we need to do to keep on top of everything going forward. An excellent experience all round.

11 March 2022
Unprompted review
Rated 2 out of 5 stars

Very poor communication

Darren (Bognor Regis) was supposed to come to sort out birdproofing the front of our house on 23 February (he had previously given us an estimate which we agreed to). He called me on the morning to say that he had a doctor's appointment and wouldn't be able to come, so we rescheduled for 3 March. He said he would call me on the day to confirm what time to expect him.

By midday on 3 March I hadn't heard anything, so I called him and he said that he was coming later but was trying to work around the weather. He asked whether it was raining where we are and I said it had not rained here all day. He said that he would call me to let me know when he would be coming.

I never heard anything further from him. I messaged him in the evening to ask what was happening, but didn't get any reply.

It is particularly disappointing because we had already waited a couple of weeks due to his holiday (and then his doctor's appointment) and the work really needs to be done. He was helpful in person when he came to estimate (hence two stars rather than one) but our experience overall has been poor.

4 March 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look