Personal CapitalReviews 

722
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Pure poison. Invested 100k. They managed to lose 12.5 % or $12,420 in 20 months. We're retired 67 years old. They lost or stole $6,108 from date of closing 08/15/2023 to date of payout 08/21/2023, th... See more

Rated 5 out of 5 stars

Fantastic tool for getting and keeping your financial house in order. Easy to set up, and once you do, you can get both a bird's eye view and a detailed look at where you stand with regard to cash on... See more

Rated 1 out of 5 stars

Personal Capital is broken most of the time. I have opened dozens of support tickets with the vast majority that go nowhere. Citi Card, Amazon, Navia, etc etc don't work with Personal Capital. It's... See more

Rated 5 out of 5 stars

I love Personal Capital and recommend it to friends to begin their financial journeys. The net worth graph is an easy way to view the impact of debt and grow assets. I also love the monthly emails tha... See more

Company details

  1. Investment Service
  2. Financial Consultant

Information provided by various external sources

Personal Capital is an industry-leading digital wealth management company with a holistic 360° approach to money management. Our state-of-the-art tools and technology provide investors with a complete financial picture and our registered investment advisors provide expert guidance, and logical strategies, based on a personal understanding of an investor’s financial picture and goals. We currently manage more than $11 billion in assets and have offices across the U.S.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

722 reviews

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No history of asking for reviews

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2.4

All reviews

(722)

1 review in the last 12 months

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Rated 4 out of 5 stars

Fantastic syncing of accounts across…

Fantastic syncing of accounts across the board. Must work on syncing crypto accounts (Coinbase, Celsius, Kraken, etc.) and do a better job of syncing with US Government accounts (TSP, namely).

9 March 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Thank you for the feedback Charles. We just announced our crypto tracking feature is now available on the dashboard - https://www.personalcapital.com/blog/personal-capital-news/track-crypto-investments/

Rated 5 out of 5 stars

Personal Capital is my one stop shop…

Personal Capital is my one stop shop for managing finances! Consolidating reporting for all my accounts across multiple platforms and providing me the ability to see my portfolio as a whole but also drill down when I want to. Its been so helpful and easy to use that I have even been able to convince my wife to use it!

2 March 2021
Unprompted review
Rated 5 out of 5 stars

Personal capital is just great

Personal capital is just great. I use both mint and personal cap and I find that both have their use cases for tracking personal financial accounts. Personal cap has much more powerful tools for examining the investment products that I own. The longer that you use it, the more helpful it becomes by incorporating trends and more historical account data.

22 February 2021
Unprompted review
Rated 3 out of 5 stars

Terrible transaction categorization

The only thing that Personal Capital struggles with is categorizing transactions. It is actually quite terrible and when you change a single manually categorization there is no option to apply it to all other transactions with that name. Mint is much better here.

16 February 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Thank you for the feedback Ian, we appreciate it and will pass on to our product team.

Rated 4 out of 5 stars

I like it for keeping track of where…

I like it for keeping track of where all my investments and cash is, and measuring my net worth. But I'm still waiting and hoping for you guys to implement the ability to link crypto currency wallets. I have many manual banks that I have to manually go through and adjust the balances of my crypto. As well as my Spend and Borrow accounts with M1 Finance. I also can't measure the allocation of my crypto relative to the rest of my overall portfolio without doing it by hand. It's not really a big deal for me but I would have given you guys 5 stars if you had this feature. Thanks for making it free though I really appreciate that.

13 February 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Thanks Rafael, please stay tuned for some exciting new product updates!!!

Rated 1 out of 5 stars

Great concept poor execution

Great concept, with horrible software and a bad attitude. Support is worthless, once an account is opened they have your information, and you cant close it. The site is down more than it is working. Just stay away from them you will be better off.

6 February 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

We are sorry to hear this Bernie, please email support@personalcapital.com and we can absolutely close your account for you.

Rated 5 out of 5 stars

Excellent Financial Aggregation Dashboard

Personal Capital has been an excellent financial dashboard for me. I have had issues in the past sometimes connection to my banks as they were beginning to add 2 factor authentication but after reaching out to Personal Capital's support team they had everything connected again before I even noticed. I can say without the crystal clear picture I get from Personal Capital I wouldn't be as confident with my personal finance as I am now.

5 February 2021
Unprompted review
Rated 4 out of 5 stars

Best I've found to trend my investment porfolio.

This has everything you want to analyze your financial position. The only thing I wish for was better integration to address sites that require 2-factor authentication. You have to constantly update those feeds to update your transaction history.

30 January 2021
Unprompted review
Rated 5 out of 5 stars

Be in the know!

It took me a little bit before I fully adopted the app, my own problem, but once I did I’m happy with the results. PersonalCap gives me visibility into all of my financial accounts including retirement savings, assets, bank accounts and so on. Give it a try, download and start syncing your accounts.

28 January 2021
Unprompted review
Rated 2 out of 5 stars

Mr Rademacher

Mr. Cooper for our mortgage does not work, through the other items do.

It has now been 4 plus months of this issue with no positive movement. They don't seem like a motivated customer friendly company.

23 January 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Hi William, we are actively in the process of working out the syncing issues with Mr. Cooper - will keep you posted when it's resolved!

Rated 4 out of 5 stars

More Budgeting

For a free platform, this is incredibly solid. The only thing I like Mint more for, is the granularity of Budgeting and Categories with sub-categories. If that could be expanded, this would easily be 5 stars.

8 January 2021
Unprompted review
Rated 5 out of 5 stars

I love having a place to keep up with…

I love having a place to keep up with everything for free, a safe place that respects my Hustle. Although, I'm good enough to run my own portfoliio, PC has helped me realize which Assets of mine have too high of an Expense ratio. For that I am eternally grateful though if I did let this institution balance my holdings I'd be paying as much in expense ratio as a cost for management; which is a bit counterintuitive.

8 January 2021
Unprompted review
Rated 1 out of 5 stars

Great concept, with horrible software and bad attitude

Spoke with Tom Salvatierra who handles high net worth accounts and explained that their software was not working for me. He spent half an hour trying to convince me that it was great software when it clearly did not work. I shared my screen and showed all the problems and he was incredibly dismissive of them, saying that "We have 2.5 million people who are happy". He suggested he send me a lot of tutorial videos, which is a poor substitute for well-designed software. When you boot up the software it gives you a bunch of incorrect information, some of which can probably be configured to be correct, but much of which is incorrectly labeled and thus highly confusing. For example "retirement savings" means the net inflow-outflow of retirement monies in some arbitrary set of accounts for the calendar year, but there is on way to understand that, and it's not what any normal person would think "retirement savings" means. In general the company does not have receptivity to understanding their problems and fixing them and thus it's a big mess. Would be really useful if it worked at all.

If you work at PersonalCapital and are reading this, take a listen to the call 1/6/21 10:30am. You would have 3x the business if you had working software. You should fire your product managers, they really suck and someone needs to be in charge of actually listening to customer problems.

6 January 2021
Unprompted review
Personal Capital logo

Reply from Personal Capital

Hi Rahul, We are sorry to hear that you are having issues with the software, we have passed on your feedback to your product team as your insights are helpful in understanding why this might be confusing. If you have additional feedback about our free tools and the product, please email support@personalcapital.com as we would love to hear how we can improve your experience and syncing issues.

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