SureSafe Alarms Reviews 

Patiently explained to me the process of sending a call alarm from the wristwatch call alarm.

A calling for help repeats 3 times then importantly there is a silent period where the call links to the server and connects with the first available operator.

Knowing that there will be a short silent period helps my father to understand that he does not need to keep cancelling the call due to the silent gap.

I had to return an alarm as my wife who has dementia wouldn't accept wearing it. In doing so I was outside the return time and omitted to return all items at once, so there was a further delay. Yvonne in their customer care team was helpful throughout and I had a full refund without question.

from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family reassurance that she can make contact with us if she needs us or if she should fall. This has helped to maintain her independence in her own home where she and us want her to be. I would definitely recommend this aid for the very reasonable cost and functionality. Thank you for a 5 star experience.

Did everything they said they would brilliantly.

Very helpful in finding the correct product and call for help with set up issue was promptly returned

My mum has had a wrist alarm for several months, and was pleased with it. But last week her carer rang me to say that when she took the watch off its charger it had overheated, and was too hot to put on Mum's wrist - it would have burnt her.
I phoned Suresafe and got a quick callback, but what I was told by Helen was worrying. She asked how long the watch had been on charge, and when I said overnight, she said that was too long, and it shouldn't be left on for more than the couple of hours it takes to fully charge. Mum has always charged it at night, and Helen agreed there was nothing in the instructions to say that overcharging was dangerous. She said "most people would know". My 98 year old mother didn't know, nor did I. She suggested I try charging it again for just an hour or two, which I did. It again overheated, but not as much, and after leaving it a few minutes I was able to put it on mum's wrist. But an hour or so later I had a message to say it needed charging again.
I rang Helen again and explained. This time she said it did seem to be faulty, and organised a replacement, which came the next day and was easily set up with just a quick phonecall.
So overall we are happy, but I'm still unsure whether it's safe for Mum to charge overnight. She's not comfortable about wearing it in bed in case it goes off by mistake in the night. Perhaps when someone at Suresafe reads this review they will let me, and other users, know.

Information is ready available!

Todd was extremely helpful. He explained everything where I understand it.

Kayla was very polite, professional, and amazing at working with me to set the device up.

Customer service was excellent. Todd was very helpful.

Very helpful and informative customer service. Quick delivery and product seems to provide all the functionality that we need.

Very clearly explained the alarm options and what was suitable for my wife's needs.
With great after sales technical help setting up the watch and family contacts for my Wife.

The lady I spoke with was very nice, helpful and professional, she dealt with my top up efficiently and even saved me a bit of money. A lovely person who you should be proud to have on the team. Thank you for a really good customer service.

Always very responsive to queries and in this case my mums replacement charger arrived the day after ordering. Excellent!

I was really impressed with the whole experience of ordering the SureSafe device and setting it up. Todd, our customer service representative, was incredibly polite and helpful and clear. The device does exactly what we need for my mom. Thank you

Customer service from Kala was wonderful.

During the set up initial call my device was unable to complete the handshake and register. Kala, who was helping me and near the end of her shift, contacted your infrastructure team and an hour later texted me with the new phone number for the device.

Todd was wonderful to work with on getting the device activated.

Getting through to a real person straightaway, Daryl, meant the world to me at a very low time. the signup form was simple and wearing the watch alarm has given me and the family peace of mind.