I had many questions regarding a new Lifeline. There are many choices but Suresafe stood out as the most reliable choice and the help and advice I received was 1st class!!Customer service was patient... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Very efficient from first point of sale by Daryl Yates the representative, through to delivery of the personal alarm watch the next day! My daughter has mild epilepsy & has just moved into her first i... See more
Company replied
I did not expect the experience to be so easy to access it is easy and ready to use as well as people like myself of the older generation. I found it easy and when I needed to speak to a person actua... See more
The process of ordering the personal alarm from Sure Safe, for my elderly mother in law, was easy to navigate. However, with me not being technically minded I had to phone Customer Support a few time... See more
Company replied
Company details
Written by the company
The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.
Contact info
Anfield Business Centre, 58 Breckfield Road South, L6 5DR, Liverpool, United Kingdom
- 08001123201
- info@personalalarms.org
- personalalarms.org
4.8
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 2 weeks
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Great company to work with
Ordering process was very easy and conversations with customer service was very polite and smooth, my questions were answered with out delay
2 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for sharing your experience. If you have any questions, feel free to reach out.
Great advice and service
Great advice and service. Daryl was really helpful .
8 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service pleasant and helpful.
Very quick delivery and easy to set up…
Very quick delivery and easy to set up . Took a little while to get confirmation of personal details to finalise set up.
2 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you for your feedback! We're thrilled to hear that you found our delivery quick and the setup easy. We appreciate your patience while we confirmed your personal details, and we're glad you were able to finalize everything.
Great service and product
The person I spoke to on the phone to check my understanding of the product and payment plan was amazing. They explained clearly what the device did and how to pay without being pushy. I went ahead with the purchase and everything was delivered the next day and easily set up. I feel much happier now that mum can continue to keep her independence a little while longer.
26 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to assist you in understanding the product and payment plan without any pressure. It's fantastic that everything arrived promptly and was easy to set up, allowing your mum to maintain her independence a little longer. If you have any further questions or need assistance, feel free to reach out!
Daryl made the whole thing so easy
Daryl made the whole thing so easy, was polite and friendly. Alarm arrived next day. Very easy instructions on how to activate and use the alarm. Very good service.
25 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your thoughtful review! We're thrilled to hear that our advisor was able to assist you in finding the right package and that the purchasing process went smoothly. It's great to know that you were able to manage the setup, and we appreciate your recommendation for peace of mind. If you have any further questions or need assistance, feel free to reach out!
I rang to speak with an advisor before…
I rang to speak with an advisor before purchase who took me through the available packages and explained everything in detail to me. He even gave me his personal number should I have any follow up questions. Purchasing was easy and the equipment arrived within two days. It would have been a bit tricky for my elderly parents to set up due to scanning QR codes etc but I managed fine. Thankfully the watch hasn’t activated yet but we’ve robustly tested and all seems good! Would definitely recommend for peace of mind
25 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your thoughtful review! We're thrilled to hear that our advisor was able to assist you in finding the right package and that the purchasing process went smoothly. If you have any further questions or need assistance, feel free to reach out!
Pleasant and helpful
27 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that you found our service pleasant and helpful.
Great Service
As promised the watch arrived on the day stated, the instructions were clear and the annual fee sorted quickly.
The friends and family added and test call worked immediately. Now wearing the watch and I have friends very interested in getting connected themselves.
2 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that the watch arrived on time and that the setup process was smooth for you. We appreciate your feedback.
Reply from SureSafe Alarms
Thank you so much for your kind words about Todd! We're thrilled to hear that he provided excellent service.
Provided peace of mind immediatley
Ordering was quick and simple - plenty of information about the right product for us. It came the next day and even when we had an issue and had to return part of an order, questions were answered quickly and the problem resolved
21 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that your ordering experience was quick and simple, and that we could provide the right information for you. It's great to know that even when an issue arose with your order, our team was able to assist you promptly. We appreciate you sharing your experience.
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that Daryl was able to assist you and explain everything clearly. We appreciate you taking the time to share your experience.
Really helpful staff
Really helpful staff, explained everything in order to get the best product for my mum. I needed a bit of help setting it up and they couldn’t have been more helpful. My mum is very happy and so am I !
27 February 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our staff was able to assist you in finding the perfect product for your mum and that they provided the support needed for setup. It's great to know that both you and your mum are happy with the experience. Thank you so much for your wonderful feedback!
Great experience
Order process easy, received promptly, customer service amazing while activating.
2 March 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found the order process easy and that your items arrived promptly. It's fantastic to know our customer service team made a positive impact during activation. We appreciate you sharing your experience.
EXCELLENT Device, dont think twice.
Customer Service was excellent also very professional and knowledgeable.
From sale to set up, very easy. I'm very glad to have this device for my mom.
If I could I would ask for "the voice" to be available in different languages. For the elderly their first language is easiest for them. Thank you!
25 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our customer service excellent and that the setup process was easy for you. It's great to know that the device is making a positive impact for your mom. Thank you again for sharing your thoughts!
Great Customer Service
The device arrived in a very timely manner. The representative who helped me set the device up was polite and very helpful even when we ran into an issue. He was very knowledgeable and was able to troubleshoot and resolve the issue in a very timely manner.
6 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that your device arrived promptly and that our representative was able to assist you effectively. We truly appreciate your feedback.
Affordable service with amazing customer service
SureSafe offers an affordable fall detection alarm service for my parent. Device is easy to set up and provides them with peace of mind. Employees and customer service are amazing. We are having an issue with text notifications from another wireless network, but they (especially Todd and Daniel) have gone above and beyond to find a resolution. It has been the best customer service I have ever experienced with a company. They are compassionate, friendly and dedicated to fix the issue.
23 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that our fall detection alarm service has provided peace of mind for your parent and that our team, especially Todd and Daniel, has been able to assist you with the text notification issue. Your kind words about our customer service are truly appreciated. If you need any further assistance, please don't hesitate to reach out!
Helpful and easy to set up and use
When I called to set everything up, i was greeted by a very helpful and knowledgeable man. He made things very clear and was patient.
23 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your kind words! We're thrilled to hear that our team member was able to assist you with clarity and patience.
The great reviews are all true
I picked this supplier because of the recommendations and I was not disappointed. I bought an alarm for my mother who lives in Spain, everyone I spoke to in customer sales were really helpful and they managed to ship it really quickly as I was due to fly out to see her. All the setup information was clear and when I did a test from Spain, everything worked. I can now sleep soundly knowing my Mum can reach out should she have a problem.
12 February 2026
Unprompted review
Reply from SureSafe Alarms
We're thrilled to hear that our team was able to assist you in finding the perfect alarm for your mother and that everything arrived quickly. Thank you so much for your wonderful feedback!
Excellent Personal Fall Detector Alarm
Excellent service. Watch was dispatched and received the next day. It actually arrived fully charged and was easy to set up.My father in law has only been using it for a week but when he made the test call the response was very quick, It was reasonably priced and he received a reduced rate for the first year. I like the fact that there is no Base Unit and he can speak directly into the watch.So far very pleased.
22 February 2026
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! If you have any more questions or need assistance, feel free to reach out!
Very satisfied customer
Excellent friendly,helpful, informative customer service.
Fantastic product.
23 July 2025
Unprompted review
Reply from SureSafe Alarms
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our friendly and helpful customer service.
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