Perlz Reviews 

150
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's effectiveness as a nicotine alternative, noting its pleasant taste and innovative design. Many people find the product easy to use and discreet, making it convenient for various situations. Additionally, consumers consistently highlight the very fast delivery and straightforward ordering process, contributing to a positive overall experience. However, some customers also noted issues with the product's taste, describing it as unpleasant or harsh. A few other people also felt that the product lacked sufficient nicotine kick to satisfy their needs. Furthermore, some reviewers mentioned concerns regarding the packaging, finding it either difficult to use or resembling sweets. There were also occasional reports of orders not being received or getting lost.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many finding it to be a great alternative to... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the pleasant and great flavors, such as... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and... See more

User experience

People report positive experiences with user experience, citing easy ordering, quick delivery, and simple... See more

Reviews shaping this summary

Rated 4 out of 5 stars

a friend recommend me this product. Iordered it 10 days ago and i'm very delighted. Berry flavour is absolutly incredible. Very easy tu use. Great stuff. I recommend it.

Company replied

Rated 5 out of 5 stars

Started a new job where I am unable to just go outside and vape, and I hate nicotine pouches, so did some googling and found Perlz. Ordered a free sample pack, and got through an 8 hour shift without... See more

Company replied

Rated 5 out of 5 stars

Fantastic new product that was delivered super fast. I switched from pouches to nicotine lozenges a couple of years ago after my favourite flavour was discontinued but I get bored with the lack of fl... See more

Company replied

Rated 5 out of 5 stars

Very fast delivery. Product has genuinely pleasant flavour and easily dissolves to nothing, so no slimy used pouch to get rid of. Highly recommend this means of nicotine use, it's discreet and seems t... See more

Company replied


Company details

  1. FMCG Manufacturer

Written by the company

The latest way to enjoy nicotine. First came vapes. Then pouches. Now there’s Perlz – the ingenious new nicotine experience for existing adult nicotine users. Free from tobacco and sugar and available in strengths moderate and strong. Why is Perlz Different? With its multi-layered design, each 7mm Perlz dissolves gradually under the tongue, layer by layer, releasing smooth flavour and steady nicotine consistently from start to finish. There’s nothing to remove, discard, or conceal afterwards.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

150 reviews

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Asks customers to review

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4.3

All reviews

(150)

146 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Product was good

Product was good, ordering was easy and delivery was quick

26 June 2026
Perlz logo

Reply from Perlz

We are delighted to hear that your order arrived promptly and appreciate you sharing your experience and choosing us. The Perlz Team

Rated 3 out of 5 stars

The overall experience was positive

The overall experience was positive, easy ordering, quick delivery. However on a personal level when using the product I suffered headaches so had to stop using it.

25 June 2026
Perlz logo

Reply from Perlz

Hi James
Thank you for your message. We are sorry to hear that you were not completely satisfied with the Perlz Mint Moderate your purchased. We aim to give our customers the best Perlz experience and will be in contact with you directly to resolve this issue.
The Perlz Team

Rated 4 out of 5 stars

A small item

A small item, yet a great help

26 June 2026
Perlz logo

Reply from Perlz

Hi Alison
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 1 out of 5 stars

Seriously disappointing taste

Recently ordered both a free sample and a larger pack. Tried both the mint and berry flavours, they initially taste ok, but after about 30 seconds they start to taste horrendous and was unable to continue with them.

9 July 2026
Unprompted review
Perlz logo

Reply from Perlz

Hi
Thank you for your message. We are sorry to hear that you were not completely satisfied with the Perlz you purchased. We would welcome the opportunity to discuss this with you, so could you please call our Customer Contact Centre on 0800 169 2891 or email consumer@care.perlz.co.uk at your earliest convenience. Open 8-5 Mon-Fri. Typical waiting times are 0-2 minutes.
We hope to hear from you soon.
The Perlz Team

Rated 5 out of 5 stars

came next day , decent

very decent company

2 July 2026
Perlz logo

Reply from Perlz

Hi Henri
We are delighted to hear that your order arrived promptly and appreciate you sharing your experience and choosing us. The Perlz Team

Rated 5 out of 5 stars

I thought they were actually good

I thought they were actually good, was sceptical at first, as tried all sorts and usually don't like things like this, however, so small don't really notice, and nice minty flavor, instead of a nasty taste,

25 June 2026
Perlz logo

Reply from Perlz

Hi Sharon
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 1 out of 5 stars
Perlz logo

Reply from Perlz

Hi Rita,
Thank you for your message.
We're sorry to hear that you have not received your order as expected. Having tracked the parcel with Evri, we can see that it is currently being returned to our warehouse.
To enable us to arrange a replacement, please contact our Customer Contact Centre at your earliest convenience to confirm your full delivery address. You can reach us by:
Telephone: 0800 169 2891
Email: consumer@care.perlz.co.uk
Opening hours: Monday to Friday, 8:00am–5:00pm
Typical waiting times: 0–2 minutes
We look forward to hearing from you soon.
Kind regards,
The Perlz Team

Rated 5 out of 5 stars

Neft day efficient delivery

Neft day efficient delivery

24 June 2026
Perlz logo

Reply from Perlz

We are delighted to hear that your order arrived promptly and appreciate you sharing your experience and choosing us. The Perlz Team

Rated 5 out of 5 stars

Great product

Great product. Worked well and didn’t burn my tongue like some other products I have used before. Highly recommend

1 July 2026
Perlz logo

Reply from Perlz

Hi Jane
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 5 out of 5 stars

Great

They are really helping me

28 June 2026
Perlz logo

Reply from Perlz

Hi Sarah
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 1 out of 5 stars

never recieved package

never recieved package

22 June 2026
Perlz logo

Reply from Perlz

Hi Paula
Thank you for your message. We are sorry to hear that you were not completely satisfied with the Perlz you purchased. We would welcome the opportunity to discuss this with you, so could you please call our Customer Contact Centre on 0800 169 2891 or email consumer@care.perlz.co.uk at your earliest convenience. Open 8-5 Mon-Fri. Typical waiting times are 0-2 minutes.
We hope to hear from you soon.
The Perlz Team

Rated 5 out of 5 stars

Free sample without complications

Free sample without complications. Was ready to place reorder but my dental implant surgery brought forward so need postpone till mouth healthier

29 June 2026
Perlz logo

Reply from Perlz

We are delighted to hear that your order arrived promptly and appreciate you sharing your experience and choosing us. The Perlz Team

Rated 5 out of 5 stars
Perlz logo

Reply from Perlz

Hi Julian
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 5 out of 5 stars

Easy and effective

Easy and effective

21 June 2026
Perlz logo

Reply from Perlz

Hi Dean
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 5 out of 5 stars

Tastes just like a mint no bitter after taste

Tastes just like a mint, no bitter aftertaste and they work quickly. I will definitely be buying these in future.
They really are just like a tiny mint.

21 June 2026
Perlz logo

Reply from Perlz

Hi Gina
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 4 out of 5 stars

Not bad

Not bad, does the job. Maybe a higher nicotine content and a variety of flavour.

21 June 2026
Perlz logo

Reply from Perlz

Hi Ethan
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 5 out of 5 stars

Perlz

Simple procedure to apply, arrived in good time and the product was worth it, what more is there?

25 June 2026
Perlz logo

Reply from Perlz

Hi Sara
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

Rated 5 out of 5 stars

Fantastic new product that was…

Fantastic new product that was delivered super fast.
I switched from pouches to nicotine lozenges a couple of years ago after my favourite flavour was discontinued but I get bored with the lack of flavour options in the UK for lozenges, Perlz are a really welcome change as the berry and mint flavours are really tasty and the tingle is similar to what I used to get from pouches which I like. I hope this company grows and brings out more great flavours and hopefully bulk buy discounts so I can completely switch to this company from now on.

27 June 2026
Perlz logo

Reply from Perlz

Hi Carl
Thank you for taking the time to leave a review. We are delighted to hear you are enjoying Perlz and really appreciate you sharing your experience and choosing us.
The Perlz Team

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