While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products, especially the cleansing balm and facial oils, for their quality and effectiveness in improving skin health and appearance. Many people highlight the positive impact on their eyelashes and eyebrows, noting increased growth and improved condition. The delivery service is consistently described as fast and efficient, with products arriving sooner than expected. However, some customers experienced issues with certain products, particularly the lash serum, reporting blurred vision, stinging, and irritation. A few people also mentioned that the lash oil was unpleasantly thick and had an off-putting smell. Additionally, some reviewers were disappointed by the lack of clear instructions for mask products and issues with a referral discount code.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the lash oil for... See more

Quality

Consumers find quality to be positive, with many praising products like the cleansing balm, facial oil, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I emailed straight after placing my order realising there was a promo for free lash oil on orders over £30 and I hadn’t placed it in my basket - I was helped very quickly and my lash oil turned up the... See more

Rated 5 out of 5 stars

I love this brand!!😍 I have very sensitive skin and I'm allergies to most fake metallic bracelets and jewelries but my skin had no issues with this one!!🥰 It's also rather cheap and makes up for a g... See more

Rated 5 out of 5 stars

Found this company on instagram and really like the creators and the heartfelt reason for starting the business in the first place. I’ve been trying to find a serum to use on my eyebrows that is mo... See more

Company replied

Rated 5 out of 5 stars

Absolutely love the cleansing balm- it takes off my makeup so well, feels so silky and smooth on my skin and most importantly, doesn’t feel like I’m using any harsh chemicals on my face. It feels supe... See more


Company details

  1. Health and Beauty Shop

Written by the company

Isobel Perl is a waterless skincare brand creating indulgent daily rituals for skin and mind. Each product is thoughtfully formulated using natural, concentrated ingredients that are gentle, effective, and designed to elevate everyday self care. We believe skincare should feel like a moment of calm, not a chore.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

499 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this brand!!😍 I have very…

I love this brand!!😍 I have very sensitive skin and I'm allergies to most fake metallic bracelets and jewelries but my skin had no issues with this one!!🥰 It's also rather cheap and makes up for a great present for friends and family!!😁 If you don't have a gift ready, and want to get your favorite someone something special, I would more than recommend!!! 💕😸👏

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Bought as a gift

Bought as a gift for a family member, they said cleared their skin up and was easy to mix. Thank You Perl Cosmetics.

4 October 2025
Unprompted review
Rated 2 out of 5 stars

I've placed an order over a week ago…

I've placed an order over a week ago it's still not been despatched

24 September 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Kelly,

Thank you so much for your order and for taking the time to leave a review.

I can see your order included a pre-order item, which was clearly stated on the product page as shipping from 1st October. Your order was dispatched on 3rd October, just after that date.

We always do our best to communicate expected delivery times, and I’d have really appreciated the chance to resolve this directly via email before a public review - we’re a small team and genuinely care about every customer experience.

I hope you’ll love your products once they arrive 💗

Warmly,
Isobel
Founder, PERL Cosmetics

Rated 3 out of 5 stars

Blurred vision after using lash serum

I think the brand seems lovely but sadly the lash serum gave me blurred vision and very sore, irritated, red eyes. I chose this brand as I thought it was especially developed for sensitive eyes, but that hasn’t been my product experience. I have been using revitalash sensitive eyes and Sweed lash serums and no such problems with either, so sadly I will revert to one of those. Shame as this review is a product review and not a company review as the company seems reputable.

An update - sadly the product isn’t suitable for me but the customer service was amazing. They responded to my email immediately and offered a partial refund. Perhaps I will try another product…

27 September 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Amice,

We’re so sorry to hear you’ve experienced irritation and completely understand how uncomfortable that must have been.

While our formula is 100% natural and waterless, everyone’s skin and eyes can react differently and sometimes even gentle ingredients can trigger a sensitivity.

Our team has already been in touch with you by email to offer support and resolve this with you directly. 💛

Thank you for sharing your feedback, we really appreciate the chance to help you one-to-one.

Best wishes,
The PERL Team

Rated 5 out of 5 stars

Great service and communication

Great service and communication. Quick delivery.Fantastic products

14 September 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Dawn,

Thank you for your kind review of PERL.

We hope you love the products.

Best wishes,
The PERL Team

Rated 1 out of 5 stars

Disappointing….

I ordered this lash serum as other ones have been very damaging to my eyelids and have made them very sore. After some time had passed and my eyes had recovered I ordered this serum after seeing a tik tok video by the company which related to my lash serum experience. Unfortunately it has been stinging my eyes really bad. I have only used it on clean skin after a shower and before bed, as recommend. I apply one stroke so I know I’m not over using it but it still seems to be running into my eyes which is giving me blurred vision and stinging. I think this is sadly going to have to be another lash serum added to the no list.

19 September 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Florence,

We’re so sorry to hear about your experience and the discomfort you’ve had. That’s absolutely not what we want for anyone using our Nourishing Lash Oil.

We’d love the chance to look into this and help you, but we I don't believe we've heard from you via email.

Could you please drop us a note at hello@perlcosmetics.com with your order details?

Our team can then resolve this quickly for you.

Best wishes,
Isobel, Founder @ PERL

Rated 5 out of 5 stars

Love the products

Been using the cleanser and facial drops for 3 days now and when I tell you my skin has cleared and looks so much healthier.
It feels so nice on my skin. Looks so glowy and healthy now and that’s just 3 days. Can’t wait to see what it looks like in a few weeks when my skin has to fight that hormonal breakout.

12 September 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Alex,

Wow, this made my day!

I'm so happy you’re already seeing a glow after just three days. Can’t wait for you to see how your skin looks once it’s powered through that hormonal breakout, you’ve got this and we’re cheering your skin on! 💛

Best wishes,
Isobel, Founder @ PERL

Rated 5 out of 5 stars

100% worth it, you wont regret anything

found this brand on tiktok, immediately went on the website and placed an order! products came quickly are are worth their price. placed a second order in the same month and two weeks later placing a third order! can’t wait to only be using perl products they leave my skin so glowy and moisturised.

17 August 2025
Unprompted review
Isobel Perl logo

Reply from Isobel Perl

Hi Sophy,

This honestly means so much 🥹✨

Three orders in such a short time, thank you for trusting us with your skincare routine!

We love that the products are giving you that glowy, moisturised skin you deserve. Can’t wait to keep your top shelf stocked with PERL favourites 💛

Best wishes,
Isobel, Founder @ PERL x

Rated 5 out of 5 stars

10 out of 10!

My package came quick and even though it was expensive its 100% worth it! I got the eyelashes serum and its helped me gain my confidence back after having such short eyelashes and I have had no problems with it I've used it 3 times and I already see results after 2 weeks!

24 July 2025
Rated 5 out of 5 stars

Balancing cleansing balm

Absolutely love the cleansing balm- it takes off my makeup so well, feels so silky and smooth on my skin and most importantly, doesn’t feel like I’m using any harsh chemicals on my face. It feels super clean and natural and a little goes a long way. I can definitely say that it’s one of my favourite products to take off my makeup.

8 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing except one technical issue

The products were amazing however the £10 off when referring a friend doesn’t work which was kind of disappointing. Products are AMAZING and will definitely be buying more in the future

22 May 2025
Isobel Perl logo

Reply from Isobel Perl

Hi lovely,

Thank you so much for the kind review.

I'm sorry the £10 referral didn't work, it could be because they need to spend over £30 or that they had a discount code already in their basket meaning the referral wouldn't work.

We will look into this to ensure there was no issue our end.

Best,
Isobel, Founder @ PERL x

Rated 5 out of 5 stars

Could not recommend this oil more!!

What can I say, this lash oil is AMAZING!!!!!! I have a condition called trichotillomania, which is subconsciously pulling out hair, and for me that was my eyelashes. I am 15 and not having eyelashes really affected my confidence, so my mum bought me this oil as a gift hoping they would grow back before prom, and this lash oil has saved me. I would 100000% recommend, I’ve lost my lashes before, and this oil genuinely made them grow back so much quicker. THIS LASH OIL IS AWESOME!!! I have been using it for about 3 and a half months.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order and the product arrived within a few days.

Product is easy to use. Fingers crossed for great results.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Would 100% recommend

I discovered this company by chance. I love their philosophy. I’ve used the pink clay mask with the illuminating oil, and the lash oil.
My skin is dry with a few wrinkles. I love mixing the mask using the set I bought and find it applies well with the spatula. I am pleased with the results. My skin felt very dewy soft and it looked better in appearance afterwards. I use it every Sunday night and there are a good few applications worth in the pot.
I love the eyelash serum and use it on my eyebrows too. Leaves a nice sheen and I’ve noticed they both look better with quite a bit of regrowth on my gaps/sparse eyebrow hairs. It takes a few weeks so you have to perservere.
I’ve not had any reactions to the products.
I’m impressed the fact you can get refills for the mask & oil. I much prefer glass packaging so well done for thinking of these.

15 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look