Perlago.com Reviews 217

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

only negative thing I could say the mentioning of acknowledging the order and if it has been processed could be made more clearer I..e an email from perlago.com. other than that fantastic service, qui... See more

Company replied

Rated 5 out of 5 stars

I was a little uncertain when first ordering as there are so many fake online companies out there. I am completely at ease now as my order came next day as free post, the item was an incredible price... See more

Company replied

Rated 5 out of 5 stars

I was looking for a particular perfume for my daughter and decided to google! Perlago came up as the cheapest... I hadn't heard of them before and was a little dubious, however, I checked their revie... See more

Company replied

Rated 5 out of 5 stars

I ordered Calvin Klein Euphoria 30ml for £18, I figured it was worth a try at that price, it arrived within 3 days correct perfume, I am so pleased well worth purchasing from them. I would highly r... See more

Company replied

Company details

  1. Perfume Store

Information provided by various external sources

Perlago.com is dedicated to bringing you the best quality at the best possible price. In our shop you find a wide range of fragrances and other beauty products that all come either from the producers or from Europe's biggest distributors. You get them at the prices you see because we try to procure and stock supplies as intelligently as humanly possible, and not because we're happy to compromise when it comes to quality. And if ever there should be a problem with one of your orders, we're happy to take it back for 30 days after you get it - no questions asked.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

217 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Got the survey request BUT not received perfume !

Dispatched on 28th July but as yet still no arrived (1st August) however as received request for feedback am to date rating as average as the cart has come before the horse and as not got perfume on 5th day will chase up with company on Monday to chase up !

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Hello Michelle,

You've picked standard free delivery, which means that once the package ships, it's in the responsibility of Royal Mail. Your order left our warehouse as confirmed, which means we can't trace its whereabouts anymore.

Royal Mail isn't happy to investigate before quite a bit of time has passed, so the only thing you can do for now is wait, unfortunately. For other steps, please call us on 0800 078 9517 or send us an email to info@perlago.com - we'll then see what to do after RM's waiting time has passed.

Best regards,

Perlago Ltd.

Rated 5 out of 5 stars

Excellent

Excellent service, perfume came quick, all nicely packed and enjoying them at the moment.

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Anna for the grand review and the five stars!

Rated 5 out of 5 stars

Impressed

Fast delivery, packaged well, quality product and the cheapest on the internet! Definitely recommend and use again.

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you very much for the great feedback. We're delighted to hear that you'd recommend us!

Rated 5 out of 5 stars

bright crystal

Everything was smooth fast delivery good product

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the review and the five stars!

Rated 5 out of 5 stars

First class!

Brilliant service, delivered quickly and super great prices. Highly recommend! :-)

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Chelise for the maximum score and the nice words :)

Rated 4 out of 5 stars

Good value

One of the cheapest online. Easy ordering. Confirmation email and arrives in a couple of days.

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for your feedback!

Rated 5 out of 5 stars

Amazing

Very cheap and reliable.. Fast and free delivery!! So glad I discovered perlago

1 August 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks a lot for the great feedback and the five stars.

Rated 5 out of 5 stars

Perfect service from Perlago

This was the first time I'd shopped from Perlago so I was a bit unsure as whether the perfume I'd ordered would be genuine. I'm very pleased to say that it was and for an excellent price cheaper than anywhere else I'd seen and with free delivery. I will 100% be shopping with them again and will be recommending them to my friends and family.

30 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the five stars - and that you'd recommend us!

Rated 2 out of 5 stars

Good service

The service and communication was excellent also the Web site is easy to use and understand but was disappointed in the packaging as when I received it the box was not sealed and the top of the box was open and the spray cap which is separate was loose in the very large packing envelope which in was sent in so it was moving all over the place. So I might not use them again very disappointed because of this.

27 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Hello Kathryn,

If you receive a damaged item, it's best to get in touch with our customer care. You can call them on 0800 078 9517 -

It sounds like the item was damaged during transport. But we might be able to replace it anyway. Please get in touch as soon as possible.

Best regards,

Perlago Ltd.

Rated 5 out of 5 stars

Great value

Genuine aftershave with free delivery. Will save this website for next time.

26 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Rachael for the five stars. Great to hear you'll be back!

Rated 5 out of 5 stars

fabulous

what can I say....ive only bought one item....up to now but I will be getting more. I ordered euphoria by calvin klein. I had run out and just no time for shopping so thought I would look online and stumbled on this site by accident! im sooooo pleased. last one I got a few months ago was £38 in superdrug.......with Perlago I paid £19!!! AND free delivery AND it came in a couple of days, no waiting 10 days because it was free postage. cant fault it and I will be back :-)

25 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Hi Carla - thanks so much for the nice comment and the five stars. It's great to hear that our service works and that it's appreciated :) Also, we're looking forward to having you back!

Rated 5 out of 5 stars

Top Choice Value For Money

Needed to find some last minute perfume gifts sets this site provided quality well known products at good competitive prices - very good service and delivery must use again!!!

25 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you for the fantastic feedback and the five stars - very glad to hear you'll be back!

Rated 5 out of 5 stars

Very good

Fast, easy, thanks

25 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

And thank you Kaz! :)

Rated 5 out of 5 stars

Excellent service

Very Fast delivery great products and prices

25 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Gary for the five stars!

Rated 5 out of 5 stars

Excellent!

Excellent price and free quick delivery. I will definitely buy from you again. I recommend it to others as well. However, not all perfumes are cheap here so do look around and compare price before buying.

21 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you Abdul for the feedback and the five stars!

Rated 5 out of 5 stars

Hugo Boss gift set

excellent service, received items within a couple of days as promised, price a lot cheaper than elsewhere, would definitely recommend buying from this website & will do so myself next time I need fragrance!!

20 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thank you Sarah for the five stars and the great review. We're looking forward to having you back :)

Rated 5 out of 5 stars

First order

Very reasonable price, came on time we'll packaged.

19 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Thanks Chris for the five stars!

Rated 5 out of 5 stars

Great Customer Service!!!

Really quick and easy transaction. Fantastic prices and great customer service!! Really impressive and I will be back again!

19 July 2015
Unprompted review
Perlago.com logo

Reply from Perlago.com

Great to hear you were happy with our service! We're glad that you'll be back.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look