I had the pleasure of speaking with Ayana today. I had a concern with my order. Ayana was extremely helpful and patient with me during the process. Ayana went extra steps to inquire about a question or two I had. She was very pleasant and professional and was able to assist me with my entire order. Thank you Ayana

A beautiful product that greatly enhanced our outdoor space. We get compliments on it all the time.

Assembly took two days due to poor instructions and mislabeled bags. The wireless features work but need a lot of polish. Some packing damage from the wearhouse also occurred which still hasn't been resolved.

We have the 16’x 13’ Sundream Pergola.

Overall the product is great, although we did have some trouble with certain aspects of the instructions and I also have ongoing trouble maintaining a reliable connection through the Matter enabled receiver. We are pretty heavy smart home app users with other devices in the home so I am perplexed what the issue is here. While a bit annoying, this hasn’t really been a problem as I’ve never felt the need to operate the louvers or lights via my phone. My father and I built the entire application including 48” hand dug concrete footings required by my town’s code. The footings were definitely the most difficult part of the installation but we managed to get it done! The fit and finish of the product is great, it is well manufactured and the pergola has an impressive high end appearance. We’ve received a lot of compliments and have been able to use our back yard a lot more now that we have a shady refuge.

We recently ordered two Pergolux Skydance Pergolas and are absolutely thrilled with both the product and the overall experience! The pergolas are exactly what we were hoping for—high quality and beautifully designed. Beyond the excellent product, we had the pleasure of working with Eric, who was incredibly helpful throughout the entire process, from initial design consultation to answering all of our questions. The shipping was seamless, and we are very happy customers. Highly recommend!

Great customer service

11/21 update: Updated rating to 4 stars. Pergolux connected with us and helped resolve all issues we experienced with obtaining structural documentation required for our project to move forward.

Special thanks to Stephen for acting as our champion and advocate to ensure success.

I have had a great customer service experiences with Pergolux! I ordered three pergolas in the summer for different places. So pleased with them that I decided to buy glass sliding doors to fit two of them. Had many phone conversations with Nick who was extremely helpful and patient! He Followed up with all my questions and concerns and was very polite. Needless to say I’m very happy with the product and the service 5 stars!🌟

Everthing about Pergolux great but they need to improve/correct manuals

Quality product and good delivery turnover.

I did not set it up yet. I will update the review after it is set up. Ordering and delivery was effortlessly. I’m storing it until the spring.

While the website is rich in content, we found it a little daunting to be assured we were configuring our pergolux correctly so entered chat -- on a SATURDAY -- and got excellent, one-on-one HUMAN assistance, reassurance and confidence. Nice to know there are people who care standing behind and helping customers with the product. We can't wait to share pics of our Pergolux soon!

The Yin of my Pergolux Sundream S3 (13x13 freestanding) experience was great. The end result was an architecturally significant and beautifully engineered addition to my backyard oasis.

The Yang was a challenging assemby experience plagued by the availability of three sets of instructions: written, audio and youtube video. I found myself flipping between these multiple instructional sources leveraging tidbits of info to get the big picture. And when I had a problem, the customer service phone line was never an option
as it was serviced only by a recording. To be fair, the text system of customer service was functional, but much less convenient than a quick phone call.

As a very experienced DYI guy with access to a fully equipt work shop, the assemply of this pergola was a slow go. In the end it worked out well. The pergola was extremely well designed, all the parts, material and hardware are well designed and constructed of the finest materials. The finish on the aluminum structure is very high quality and was delivered without damage or cosmetic problems.

I have no problem recommending the Pergolux pergola to anyone looking for an extremely well designed, high quality, beautiful and fully functional addition to their backyard needs. I would have applied Five stars had the assembly instructions been executed in a more user friendly manner.

The Pergolux is a great product. Very sturdy, we've experienced 90 mph winds with no problem. The installation went perfect. Two year later we couldn't be happier, We get compliments all the time from neighbors walking by.

We have had this unit for several years, and in fact have moved it twice!!!!

First, to receive it and the number of boxes was a bit overwhelming at first, but upon unpacking everything and getting a feel for the components and the "nuts and bolts" of the structure it was a fairly straight forward construction experience. The engineering was a marvel and it did take a few trial and error steps to figure out just how close and precise the engineered tolerances were.

It was initially installed as a carport, and after a few months we moved it to a new location. We moved it in one piece by placing each of the six legs on individual furniture moving rollers, and with the assistance of six young men, we literally and slowly rolled the structure to a new location 30 feet from the original site - all on concrete.

Subsequently we decided to again move the Pergola from the front of our residence to a paved patio at the rear of our house. As this required movement across a lawn, through a fence, and across another expanse of ground, we disassembled the unit and transferred individual pieces to the new location.

The disassembly and reassembly was a seamless process and was accomplished over two weekends - our schedule. Other than a few adjustments on getting the beams into the correct slots, the reassembly was relatively painless and it is now in it's permanent location, looking as great as it did the first day it was installed.

Speaking with Nicholas Lipka at Pergolux Sales made the entire experience wonderful. He is very knowledgeable about the product and we compared different models and found one that accommodated my price range.

This is the 2nd Pergolux Pergola I have ordered. I would order again, if I needed to.

Love my new pergola! Wish it had adjustable posts, or offered in different heights. Also, wish it either came with, or a connection for a motor to open the slats were offered.

The pergolux is great and beautiful. Appears sturdy and have not had any issues with pergolux (this is our second pergolux). The instructions are extremely poor. The video helps but there seems to be different instructions with subtle differences (and yes I had my correct model). Once you get through the frustrations of the instructions and it is built, you'll love it

Wonderful end product that we are very much enjoying. A great addition to our backyard retreat that we are glad we found before committing to a standard pergola. Our only issues were with a few missing parts and a more difficult assembly than anticipated. It took a while to get the parts. Despite a ton of assembly resources there were still a few unclear issues. Customer service was helpful. Don't let those minor issues stop you though, the finished unit was worth it.

We received our Pergolux pergola on time, however, when we received it, the shipping company had damaged multiple pieces. The customer service at Pergolux was fantastic and rush ordered replacement parts to be delivered and replaced immediately. Assembly was straightforward and the quality can't be beat.

We have truly enjoyed our Pergola. The installation crew was great. The whole experience was well worth it.