This product is excellently manufactured. Fit and finish is exceptional. The instructions and videos make assembly a breeze. I had some help with the initial erection, but the majority of the build wa... See more
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Purchasing, receiving the unit, installation (by 3rd party) all went very well. We live in Porter Ranch, CA where the Santa Ana winds is part of daily life. I was impressed to see this unit (Sundream... See more
Love the quality of the product. It's beautiful and sturdy/strong, and the design of the entire system is well thought-out. Ships fast and is packed well to prevent damage. The assembly instruction... See more
Company replied
Delivered quickly and properly packed. Images only build and install manual needs more clarity - too many vague elements. As an Engineer and with judicious Googling we were able to find most clarif... See more
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Company details
- Garden
- Carport and Pergola Builder
- Garden Building Supplier
- Garden Furniture Shop
- Gazebo Builder
- Outdoor Furniture Store
About PERGOLUX USA
Written by the company
Glad you found us!
Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years!
Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide!
Not Your Average Pergola Company At PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality.Focus on Customer Service We understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need!
Exclusive Products at an Inclusive Price As a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg.
Easy Assembly Our focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
Contact info
06708, Waterbury, United States
- 959-465-6040
- customerservice@pergoluxshop.com
- pergoluxshop.com
4.4
Excellent
604 reviews
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Most issues can be resolved on their…
Most issues can be resolved on their chat system which is quick and painless. Connecting with a human in customer service was difficult, but once I finally got through it was all smooth and parts shipped promptly. Adolpho was excellent in handling my unusual circumstances. I highly recommend Pergolux without reservation.
24 June 2026
Reply from PERGOLUX USA
Hi Douglas,
Thank you for taking the time to leave such a great review! We're happy to hear our chat support was able to help and that Adolpho was able to step in and make sure everything was taken care of.
We appreciate your honest feedback about getting connected with our team. We're always working to make that process easier, and your comments are helpful.
We'll be sure to share your kind words with Adolpho. Thanks again for your recommendation and for choosing PERGOLUX!
- The PERGOLUX Team
Instructions vague
Instructions vague. Videos often referred to older models. Louvers would not fit in the beam track plastic u-shaped channels without adding additional washers to make louver "pin" longer. Overall build quality is great. Squaring up the assembly was very difficult.
23 June 2026
Reply from PERGOLUX USA
Hi Randal,
Thank you for taking the time to share your feedback. We're glad to hear you’re happy with the overall build quality of your PERGOLUX.
We appreciate the honest comments about the installation process. We know clear instructions and up-to-date videos are important, especially for a project of this size, and we'll share your feedback with our team as we continue improving the experience for our customers.
Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for many years to come!
- The PERGOLUX Team
We had an issue with the original…
We had an issue with the original purchase order number US12403. I filled out this form on May 6th and received a response, and to date, nothing has happened. No one returns calls. When you speak to someone, they say, " That's sales, and they have to call you back, and no one ever does. It has been over 8 weeks since we placed the order, and nothing has been resolved. I just filed a complaint with the Public Service Commission and BBB. This seems like a 27,000 Scam.
5 May 2026
Unprompted review
Reply from PERGOLUX USA
Hi Gary,
We're sorry to hear about the frustration you've experienced and understand how disappointing it is to feel like you have not received the communication and support you expected.
We take concerns like this seriously and would appreciate the opportunity to review what happened with your order and the communication surrounding it. We would like to connect with you directly to better understand where things stand and help move this forward.
Please reach out to our Customer Success team so we can look into the details of your case and assist.
Thank you for bringing this to our attention. We appreciate the opportunity to make things right.
- The PERGOLUX Team
Excellent quality and communication…
Excellent quality and communication regarding our order. High quality materials delivered on time. However some critical components were not delivered by the shipping company. Our completion of the assembly was delayed by several weeks. This delay was acknowledged and well managed by the customer service rep, Adolfo. When all the parts arrived we could finish the assembly and realized how sturdy and well made this pergola is in comparison to other brands.
7 May 2026
Reply from PERGOLUX USA
Hi Linda,
Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience.
We're thrilled to hear you're happy with your PERGOLUX and that our team was able to provide the support you needed. Customer experience is extremely important to us, and feedback like yours means a lot.
Thank you again for choosing PERGOLUX. We hope you enjoy your pergola for many years to come!
- The PERGOLUX Team
Avoid until they update
Would have bought a different pergola if I knew how awful the instructions were. The “must-watch” video is useless, and the PDF instructions are nothing but zoomed-in pictures with no written steps. No paper instructions included either. Parts are not labeled correctly in the instructions.
I’ve assembled a lot of products, and these are THE WORST instructions I’ve ever seen. Chinese instructions would of been better.
Avoid this company until they completely redo the installation guide. Check the PDF instructions on the website, and know there is about 20-30 steps that aren’t in there that you have to figure out yourself.
Not to mention, if you have to return any parts it can total over $3,000 re-stocking fee.
Product is nice but would of gone with another nice company.
20 June 2026
Unprompted review
Reply from PERGOLUX USA
Hi Ryan,
Thank you for taking the time to share your feedback. We're glad to hear you feel the product itself is high quality, but we're sorry to hear that the assembly experience did not meet your expectations.
Your comments regarding the installation guide, video, and part labeling are valuable, and we understand how frustrating it can be to work through a large project when instructions aren't as clear as they should be. We are actively reviewing ways to improve our installation materials and make the process easier for our customers.
We would appreciate the opportunity to follow up with you directly and learn more about your experience. Since we aren't able to identify your order from the information available, please reach out to our Customer Service team with your order details so we can better assist.
Thank you again for your honest feedback. We appreciate the opportunity to improve.
- The PERGOLUX Team
Quality of the product
Quality of the product. The sales people provided excellent service m.
16 June 2026
Reply from PERGOLUX USA
Hi Anita,
Thank you for your 5-star review! We're so glad to hear you’re happy with the quality of your PERGOLUX and that our sales team provided excellent service throughout your experience.
We appreciate your support and hope you enjoy your pergola for many years to come!
- The PERGOLUX Team
After exchanging a few emails and…
After exchanging a few emails and ordering a replacement part, Axel hopped on a video call with me and he guided me step by step on how to replace the controller. He was very patient as we worked through it together, and I’m happy to say that everything is working as expected now.
A+ customer service and the product is great!
16 June 2026
Unprompted review
Reply from PERGOLUX USA
Hi Alexander,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Axel was able to jump on a video call and guide you through the controller replacement step by step.
It's especially great to see Axel recognized for his support. He is one of the team members who often works behind the scenes to help our customers, and your kind words are very well deserved. We'll be sure to share your feedback with him—he'll be happy to know his patience and dedication made a difference.
We're also glad to hear everything is working as expected and that you're enjoying your PERGOLUX. Thank you again for your support and for choosing us!
- The PERGOLUX Team
Rapid response.
Rapid response.
Placed my order on this Sunday evening and realized I needed to change it.
Problem solved within 30 minutes. On a Sunday evening.
I can only imagine that from here on out everything will be fine.
Stay tuned.
14 June 2026
Reply from PERGOLUX USA
Hi,
Thank you for sharing your experience! We're so glad we were able to help get your order updated quickly—even on a Sunday evening.
Our goal is to make every part of the PERGOLUX experience as smooth as possible, from the moment you place your order through delivery and beyond. We hope everything has continued to go well with your order, and we appreciate you choosing PERGOLUX!
- The PERGOLUX Team
The simplicity of ordering
The simplicity of ordering, interacting with Customer Service, and the delivery service was exceptional
7 June 2026
Unprompted review
Reply from PERGOLUX USA
Hi,
Thank you so much for the wonderful review! We're thrilled to hear that everything—from ordering to working with our Customer Success team and receiving your delivery—was a smooth experience.
Comments like yours make our day and remind us why we do what we do. We hope you're enjoying your PERGOLUX, and if you ever feel like sharing a photo of your setup, we'd love to see it!
Thanks again for choosing PERGOLUX!
- The PERGOLUX Team
I WAS ABLE TO ADD ON TO WHAT I ALREADY…
I WAS ABLE TO ADD ON TO WHAT I ALREADY HAD ANOTHER SCREEN AND IT CAME RIGHT TO MY HOUSE AND WENT UP VERY EASY .WE LOVE IT
13 June 2026
Reply from PERGOLUX USA
Hi Steve,
Thank you for your great review! We're so glad to hear that adding another screen to your existing setup was an easy process and that everything was delivered right to your home without any issues.
It's even better to hear that the installation went smoothly and, most importantly, that you love the finished result. If you'd like, we'd love to see a photo of your completed setup!
Enjoy your PERGOLUX, and thank you again for your support!
- The PERGOLUX Team
Series 4 Pro Max
Ordered S4 Pro Max on May 4, delivered by AIT on June 8 with no damage. Shipping was a bit confusing since I was told to use Shop App for tracking. However, App was never updated with ship info even after delivery. AIT was also a bit confusing since they use their own order numbers - one for shipping to local terminal, different one for local delivery. The product is outstanding and excellent quality - 5 stars. DIY Assembly however is another matter, hence the 4 stars. The Assembly manual is just pages of pictures with no descriptions. Add to that the frustration of screws in undocumented parts bags, missing screws / bolts, extra parts bag with uneeded parts/screws, louver motor that had extra unneeded bracket/screws, misleading or incorrect diagrams and instructions (e.g. where to mount controller module), etc., etc. As a result, what should have taken 1-2 days ended up taking 4 days with many calls to customer service. If you're good at Erector sets, you'll enjoy putting the new S4 Pro Max together. Summary: Excellent product & customer service, but poor/incomplete Assembly instructions. Pergolux needs to create a video that shows the actual Assembly of a S4 Pro Max.
11 June 2026
Unprompted review
Reply from PERGOLUX USA
Hi Andrew,
Thank you for taking the time to leave such a detailed review. We're delighted to hear you're happy with your Series 4 Pro Max and that it arrived in great condition. We also appreciate your kind words about our Customer Success team.
We also want to thank you for your honest feedback about the assembly experience. We understand how frustrating it can be when instructions aren't as clear as they should be, especially on a project of this size. Your comments about the manual, hardware labeling, and tracking experience are valuable, and we'll be sure to share them with our Product and Technical Documentation teams as we continue improving the Series 4 experience.
We especially appreciate your suggestion for a step-by-step assembly video. Feedback like yours helps us identify where we can make the biggest improvements for future customers.
Thank you again for choosing PERGOLUX. We hope you enjoy your new pergola for many years to come!
- The PERGOLUX Team
Best item in my backyard !!!
The product is first class and the installation team from Elite was the best. Daniel and Serge were very knowable with the product and it showed in their craftmanship. I would recommend to anybody that buys Pergolux, have their installers set it up. Well worth it.
10 June 2026
Reply from PERGOLUX USA
Hi,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear you're enjoying your PERGOLUX and that Daniel and Serge from Elite made such a positive impression. We'll be sure to pass along your compliments—they'll be happy to know their knowledge and craftsmanship stood out.
We also appreciate your recommendation of our installation service. It means a lot that you found it to be well worth it.
Enjoy your new pergola, and thank you for choosing PERGOLUX!
- The PERGOLUX Team
Product is good but not customizable
Product is good but not customizable
Not cheap product eighter,
It was very hard to return
was given different return policy
Upon actual returning, they were different from original.
Nightmare returning the produce and getting money back. Its numerous phone calls and email so far from my side. Product have been returned for more than 3 weeks and still waiting to get the money back
15 April 2026
Unprompted review
Reply from PERGOLUX USA
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with your return and refund. We understand how frustrating it is when a return takes longer than expected to process.
Your case remains a priority for our team, and we have continued working with our delivery partner to help move the refund process forward. Most recently, we escalated your case directly to their supervisory team for further review and are actively following up until we have a resolution.
We appreciate your patience and thank you for giving us the opportunity to make this right.
- The PERGOLUX Team
The product itself is awesome
The product itself is awesome. We purchased a 10’ x 13’ pergolux 4 pro.
It was built in a day and a half by the contractors who were doing our deck. In the last few days, it was easy to learn the remote and ap for the louvers, lights, and heater.
The delivery experience was a challenge. AIT was not easy to work with. We had a window schedule and then learned there was some sort of error causing the order to be recalled. But, ultimately k have to give pergolux credit as they took responsibility and got a new one out within a week. The hero here was Japhet with pergolux customer service. He was maybe the 3rd or 4th person I spoke with. However, he remained patient, and took ownership of finding a solution. He emailed with me and was responsive to each email within 24 hours. If it weren’t for Japhet, I’m not sure we would have followed through.
The summary here is that it’s a great product and you need to have Japhet in your corner.
2 June 2026
Unprompted review
Reply from PERGOLUX USA
Thanks, Michael DiBartola, for taking the time to share this detailed review.
Really glad to hear you’re happy with your PERGOLUX 4 Pro and that the install and day-to-day use with the louvers, lights, and heater has been smooth.
Sorry again for the hassle with the delivery and the recall issue with the delivery company. We appreciate you calling out that the team stepped in and got it resolved quickly in the end.
We’ll also make sure your feedback is passed on to Japhet! He’ll be glad to hear he was able to help you get things sorted and keep everything moving.
Thanks again for sticking with us and for the recommendation.
The PERGOLUX Team
Experience with Pergolux is horrible
Experience with Pergolux is horrible. They don't stand behind customers and ensure that orders are shipped to customers. After the item leaves their facility, they don't offer support to customers to help track the item or ensure it reaches its final destination. DO NOT order from PERGOLUX. They could care less about your order, they just want your money. Is it a decent pergola, sure if you get what you order!
4 June 2026
Unprompted review
Reply from PERGOLUX USA
Hi Megan,
Thank you for taking the time to work with us, and we’re glad to hear the shipment was delivered successfully.
Please let us know if there is anything else we can assist you with.
Best regards,
The PERGOLUX Team
Very disappointed
i orderd a S4 and received confirmation it would deliver in 15 days. i called after 7 days to confirm shipment date and was told that S4 are not even in the United States yet but they would send me a S3. I asked for discount and didnt recieved one. Today the installers are telling me that the brain is a S2 which dosn't have bluetooth and other feature. Customer service is not helpful. Very disappointed after spending over $20,000.
3 June 2026
Reply from PERGOLUX USA
Hi Mike,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration and disappointment you've experienced throughout this process.
We understand your concerns regarding your S4 order, the changes in product availability, and the discrepancy between the equipment you expected to receive and what was ultimately provided. We also recognize that, after making such a significant investment, you expected clear communication and the features that were originally promised.
We would like the opportunity to review your order details and determine exactly what occurred. A member of our team will investigate this matter and work toward an appropriate resolution.
We appreciate your patience and apologize again for the inconvenience. We look forward to resolving this issue as quickly as possible.
Best regards,
The PERGOLUX Team
Great Product with Great Service
Great product with great service! We installed our Pergolux last fall over our hot tub and we loved it. It made using the hot tub more enjoyable, not having to shovel snow before getting in it. We included the the heater which made for a comfortable transition when getting out of the hot tub on an icy cold night.
We had purchased a couple of screens as part of our original purchase which we just installed this spring. One of the screens was missing a couple of brackets so I called and Pergolux service and they had those shipped right away to me. Thanks for being a great company!
27 May 2026
Unprompted review
Reply from PERGOLUX USA
Thank you so much for your kind words and for sharing your experience!
We're thrilled to hear that your Pergolux has made your hot tub experience even more enjoyable throughout the winter months. Adding the heater sounds like the perfect touch for those cold, snowy nights.
We're also glad our customer service team was able to quickly assist with the missing screen brackets and get everything you needed shipped out right away. Providing great products backed by responsive support is what we strive for, and it's wonderful to know we've met your expectations.
Thank you again for choosing Pergolux and for taking the time to leave such a thoughtful review. We hope you continue to enjoy your outdoor space for many years to come!
Warm regards,
The Pergolux Team
Excellent customer service experience with Pergolux
I recently ordered a Pergolux pergola and had a very positive experience with their customer service team. Shortly after placing my order, a new promotion was released with lower pricing and additional accessories. While Pergolux normally does not offer price matching, Manuel Schradi worked with management to help find a fair resolution for my situation.
He was responsive, professional, and clearly made an effort to advocate on my behalf. Pergolux ultimately provided a significant refund adjustment along with the promotional heater, which I greatly appreciated.
My pergola has not yet been delivered or installed, so I cannot yet comment on the product itself, but the purchase and customer service experience so far has been excellent. I plan to update my review after delivery and installation.
25 May 2026
Unprompted review
Reply from PERGOLUX USA
Thank you for taking the time to share your experience and for your kind words about Manuel and our customer service team.
We're delighted to hear that Manuel was able to assist you and work toward a solution that felt fair. Providing responsive, professional support and ensuring our customers feel valued throughout their journey is extremely important to us.
We truly appreciate your patience and understanding regarding the promotion, and we're glad we were able to reach a resolution that met your expectations.
We're excited for you to receive and enjoy your new pergola, and we look forward to hearing your thoughts once it has been delivered and installed. If you have any questions in the meantime, please don't hesitate to reach out.
Thank you again for choosing Pergolux and for placing your trust in us.
Warm regards,
The Pergolux Team
Do not order from them
Do not order from them, they are a scam; we placed an order for a pergola to then be told the item was no longer available and they could not fulfill the order; they had no problem taking my money and did not inform me of the item being out of stock - I had to attempt to reach them several times to get this info after the order never shipped. They did offer to upgrade us to another model which only came in a bigger size and would not fit on our deck, however they didn’t seem to care about that when offering it; they were very difficult to get a hold of for a refund all the while they continued to sell this same product online to other people and show it as in stock in their site. They are scammers!
17 April 2026
Unprompted review
Reply from PERGOLUX USA
Hi Tiffany,
We’re sorry for the experience you had with your order.
Due to an unexpected stock allocation issue, we were unable to fulfill the original configuration you selected. Once this was identified, we offered alternative options or a full cancellation, and your order was subsequently cancelled and fully refunded.
We understand your frustration with both the situation and the communication, and we are actively improving our inventory tracking and customer updates to reduce the chance of this happening again.
We appreciate your feedback and wish you all the best moving forward.
Sincerely,
PERGOLUX Team
Avit was beyond very helpful
Avit was very helpful ! I am picking up a project where someone else started and lost parts. So thank thank you Avit for your assistance!
13 May 2026
Unprompted review
Reply from PERGOLUX USA
Hello!
Thank you for your kind feedback. We really appreciate it.
We are glad to hear that Avit was able to help you get things back on track, especially with stepping into a project that was already in progress and missing parts. I know how frustrating that can be, so I’m happy we could resolve it quickly for you.
If you need anything further as you continue your project, please don’t hesitate to reach out.
Sincerely,
PERGOLUX Team
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