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Perfume Warehouse Ltd Reviews 

486
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the very competitive prices across the entire website and appreciate the ability to easily track down hard-to-find or discontinued fragrances that are unavailable elsewhere. People are also thrilled with the exceptionally fast delivery service and the smooth, hassle-free checkout process when buying gifts for their loved ones. However, some people mentioned receiving old, potentially expired products or unexpected demonstration tester bottles instead of brand new items. Consumers also noted occasional issues with significant delivery delays or damaged packaging upon arrival, which slightly affected their overall satisfaction.

What people talk about most

Product

People report positive experiences with product, frequently expressing satisfaction with the wide selection... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting exceptionally fast... See more

Price

Clients share positive opinions on price, consistently finding the costs very attractive, highly competitive,... See more

Service

Users describe positive interactions with service, highlighting fast delivery and great communication.... See more

Order

Reviewers highlight positive aspects of order execution, frequently praising the fast delivery, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Plenty of choice of perfumes, so finding Deep Red - our daughter's favourite perfume - was easier than I was expecting. I got a bit muddled at the 'payment' section of the website, but when your emai... See more

Rated 5 out of 5 stars

Really good experience. First of all, prices on the website are very competitive. Moreover the product I ordered was damaged in the warehouse and last in stock, so the company called me straight awa... See more

Rated 5 out of 5 stars

First time using Perfume Warehouse as looking for a gift for a better half,price was great ,communication via email was great and delivery was quick cant ask for anything more.So easy 5 star review an... See more

Rated 5 out of 5 stars

What delighted me most was finding, in your collection, the very first perfume I ever owned—a gift from a boy when we were 14. We are 34 now, and we are husband and wife. It turned out to be a vintage... See more


Company details

  1. Perfume Store
  2. also in
  3. Cosmetics and Perfumes Supplier
  4. Flavours, Fragrances and Aroma Supplier
  5. Health and Beauty Shop

Written by the company

Discover Luxury Fragrances at Perfume Warehouse At Perfume Warehouse, we take pride in offering an exquisite selection of premium perfumes to fragrance enthusiasts across the United Kingdom, Germany, and France. Whether you’re seeking timeless classics or the latest trending scents, our collection is thoughtfully curated to cater to every style and occasion. Spring is in the air, and it’s time to refresh your scent wardrobe! Discover the perfect blend of floral, fruity, and citrusy fragrances that capture the essence of blooming gardens and warm breezes. Why Choose Spring Perfumes? ✔ Light & Refreshing Scents ✔ Perfect for Daytime & Casual Wear ✔ Inspired by Nature’s Rebirth

ONLINE SUPPORT

Sale & Advice Call Free 0800 917 2200

Sale & Advice Call Free 0800 917 2200
Perfume Warehouse offers a premium shopping experience with FREE & FAST delivery, including next-day delivery for orders placed by 3:00 PM in UK. Enjoy our FREE gift wrapping service on request, making every purchase extra special. Need help? Our friendly team is available for sale and advice via our free helpline at 0800 917 2200. Plus, shop confidently with our 30-day return policy. Experience exceptional service and luxury fragrances at Perfume Warehouse!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

486 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(486)

170 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Genuine perfumes

Genuine perfumes. At first I was a bit suss and took the risk on my first perfume Black Orchid, and then proved that it was authentic and so I got my next perfume from them. Lovely team as well.

7 October 2026
Unprompted review
Rated 1 out of 5 stars

My bad for not checking earlier but I…

My bad for not checking earlier but I purchased a YSL mascara back in June from this company and due to going back home for 3 months I didn’t use the mascara at all, I came back and when I opened it for the FIRST TIME the mascara was completely dry and nothing like what I used to buy before , when I compared the packaging to another ones is very different and I think is fake …. First time in my life I’m purchasing fake brand mascara…. Awful ,I paid 30 pounds to end up with something dry ….unbelievable

27 September 2026
Unprompted review
Rated 3 out of 5 stars

I was sold a perfume which was the…

I was sold a perfume which was the version usually sent to retailers as a demonstration model. I was not told it would be this version before buying. Very misleading on their webpage as this should have been mentioned on their description. Will not be buying from them again as very disappointed.

12 September 2026
Rated 1 out of 5 stars

Out of date stock

Out of date stock!
I ordered a fragrance from this company and the picture was of the newest packaging from 2021 onwards. When I received the product it was the old packaging from before 2021. The fragrance is off and smells bad. When I contacted this company their reply was - We are sorry for your inconvenience! They refuse to refund my £150.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Good value for money and great customer service

Really good experience. First of all, prices on the website are very competitive. Moreover the product I ordered was damaged in the warehouse and last in stock, so the company called me straight away and offered me a bigger size bottle, for £25 off which made it a very attractive offer.
I received the goods the following day.
Highly recommended.

9 September 2026

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