The service has always been spot on. I have recently bought Thatchers and the taste ansd temperature is fantastic. I'm now waiting for the next promotion to buy a new machine to have one lager and... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mostly a good service and good beers better than out of a can. Pick-up service by yodel for empties isn’t always available so be prepared to take empty kegs to a yodel pick up point in some areas.
My orders have always arrived very quickly and were correct. Getting the empties picked up has been a bit more challenging although probably down to Yodel. Mostly happy. Wish they had Murphy’s or Guin... See more
I love being able to have draft beer at home, particularly being able to set the perfect temperature. It is a little frothy sometimes but mostly ok. Definitely much better than canned beer. Unfortu... See more
Company details
Written by the company
At PerfectDraft, we're all about beer. Not just any beer. But a world of beers on tap, at home. We're here to help you experience the magic of pouring your own perfectly chilled pint. Because nothing gives us greater joy than being able to deliver the ultimate beer experience to beer enthusiasts. With a fantastic range of beers to choose from, there's something for everyone. Our collection includes classics such as Stella Artois and Budweiser as well as recent additions like Camden Hells, Hawkstone Lager and Stella Artois Unfiltered. So yes, that's us in a nutshell. (Incidentally, we think nuts are a great accompaniment to draught beer.) Welcome. The perfect pour is waiting for you.
Contact info
Fetter Lane, EC4A 1EN, London, United Kingdom
- contact-uk@help.perfectdraft.com
- perfectdraft.com
3.6
Average
10K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
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No order delivered!
I am writing to express my serious dissatisfaction with the handling of my recent order. I have not yet received either the order itself or the refund I am owed.
What concerns me further is that I have received no reply for several days. This level of communication is unacceptable, especially for a loyal customer who spends thousands of pounds with your company each year.
Until I receive either my order or my refund, I will not be placing any further orders through your website.
Given the inconvenience and the poor customer service I have experienced, I expect to receive my order along with the PerfectDraft glasses and my refund!
17 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your concerns with us. We sincerely apologize for the frustration and inconvenience you’ve experienced with your recent order, as well as the lack of communication from our side. This is certainly not the level of service we strive to provide, especially to a loyal customer like yourself who has supported us over the years.
Unfortunately, based on the information provided in this review, we’ve been unable to locate your ticket in our system. To ensure we can assist you promptly and resolve this matter, we kindly ask that you follow up on your already open ticket so our team can investigate further without delay.
We completely understand how disappointing this situation must be and want to assure you that resolving it is a top priority for us. Please rest assured that once we have all the necessary details, we will work quickly to ensure either your order or refund is processed, along with addressing any additional concerns such as the PerfectDraft glasses you've mentioned.
Once again, we deeply regret the inconvenience caused and appreciate your patience while we work toward a resolution.
We love our perfect draft machines (we…
We love our perfect draft machines (we have two, one for IPA’s and one for lager ☺️) every beer we’ve had has been absolutely spot on! We love the vast range of kegs on offer (would love to see a permanent return of Jaipur 🙏)The delivery & collection service is faultless, we are super impressed with this business 💯
16 April 2026
Unprompted review
Terrible customer service
Awful! Over two weeks and still not received my order!
18 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback, and we sincerely apologize for the frustration caused by the delay in receiving your order. This is certainly not the experience we want for our customers, and we completely understand how disappointing this must be.
Unfortunately, based on the information provided in this review, we’ve been unable to locate your ticket in our system. To ensure we can resolve this issue as quickly as possible, we kindly ask that you follow up on the ticket you’ve already created so our team can investigate further and assist you promptly.
We’re committed to resolving this matter for you and ensuring that your order is delivered without any further delays.
Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention.
Time and time again they have proven…
Time and time again they have proven basic competence is something they clearly are miles away from. Order after order wrong, missing or delivered to wrong address. It’s clear the PerfectDraft team are in competition with their delivery partners yodel in “who can be the worst at our jobs”. DO NOT ORDER FROM THESE CROOKS. It’s a shame as the machine itself is great. However I will be selling mine due to the utter trash that provides the kegs.
18 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback. We are truly sorry to hear about your repeated negative experiences with our service and delivery. Please accept our sincerest apologies for the frustration and inconvenience caused — this is absolutely not the level of service we aim to provide, and we deeply regret that we’ve let you down on multiple occasions.
We understand how disappointing it must be to deal with incorrect or missing orders, as well as delivery issues, especially when paired with a product you otherwise enjoy. Your comments regarding both our team and delivery partner have been noted, and we will be addressing these concerns internally to ensure improvements are made.
If there are any outstanding issues that haven’t been resolved yet, please don’t hesitate to contact us directly. We’d like the opportunity to make things right for you and restore some confidence in our service.
Once again, we apologize for falling short of your expectations and thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve, and while we’re saddened by your decision to part ways with the machine, we respect it completely.
false advertising
stated on your site if order placed before 6pm delivery on thursday16th once again did not happen
15 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in your delivery.
While we always strive to meet our promised delivery times, occasionally unexpected delays can occur due to factors beyond our control.
If your parcel has still not been delivered, we kindly ask that you contact us directly so we can investigate this matter immediately and provide you with an update. Your satisfaction is very important to us, and we are committed to resolving this issue as quickly as possible.
Once again, we apologize for any frustration or disappointment caused and appreciate your patience and understanding. Thank you for bringing this to our attention, and please don’t hesitate to reach out if there’s anything further we can do to assist.
Great service
Great service. Easy to order , good discounts and the order always arrives quickly
17 April 2026
Unprompted review
My last order went a bit wrong
My last order went a bit wrong, ordered a Leffe Ruby and received a Leffe Blonde. However I got my money back so all is well. One thing I wish would be improved was more deals on the rarer beers not just your Stella's and popular beers.
8 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback with us. We sincerely apologize for the mix-up with your recent order .
We also appreciate your suggestion regarding deals on rarer beers. It's great to hear that you're interested in exploring more unique options, and we’ll certainly pass this feedback along to our team. Expanding our offers and promotions on less common beers is something we’ll take into consideration as we continue working to improve our selection and provide value for all of our customers.
Thank you again for your understanding and for sharing your thoughts — they truly help us grow. If there’s anything else we can assist you with or if you have any specific beer requests, please don’t hesitate to reach out!
Great beer Dispenser
Great beer Dispenser, I'm very pleased with the quality of the beer, the delivery is spot on, usually next day.
I will be recommending PerfectDraft to others.
17 April 2026
Unprompted review
Beer is of pub quality the poor part of…
Beer is of pub quality the poor part of it is that the pulling of the pint isn’t I have worked in a number of different pubs and perfect draft is a little out of control as there is no flow adjuster on the tap other wise a great little machine
17 April 2026
Unprompted review
Always a great service
Always a great service, and if there's a problem it's sorted straight away.
3 April 2026
Unprompted review
Not worth it !!
Not worth it !!! Delivery service pathetic, customer service a joke. Used to be a bit of a novelty, Rather pay extra and keep the local pub alive
17 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your disappointing experience with our delivery and customer service. Please accept our sincerest apologies for any inconvenience caused — this is not the standard of service we strive to provide, and we regret that we’ve fallen short in your case.
If there’s anything specific that hasn’t been addressed yet or if there’s anything further we can do to assist, please don’t hesitate to contact us directly.
Thank you again for sharing your thoughts, and we hope that one day we might have the chance to restore your trust in us.
Could be better.
It's a nice machine, easy to use .
However it would be nice if the user could control the pump pressure.
1.5 bar is too high, at 3°C 0.9 to 1 bar would easily be good enough for highly carbonated beers like lager.
17 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback and suggestions with us! We're delighted to hear that you find the machine easy to use and that it’s been a positive addition to your setup.
We truly appreciate your thoughtful input regarding pump pressure control. Your suggestion about adjusting the pressure, especially for highly carbonated beers like lagers, is an excellent point and something we’ll certainly pass along to our product development team for consideration. Enhancing user control is always a priority as we strive to improve our products and meet the needs of beer enthusiasts like yourself.
If there’s anything else you’d like to share or if you have further ideas, please don’t hesitate to reach out — we love hearing from our customers! Thank you again for your valuable feedback, and we hope you continue enjoying your machine.
Amazing service with prompt delivery
Amazing service with prompt delivery, product does not disappoint, over the moon with the overall experience and highly recommended.
7 April 2026
Unprompted review
None existent customer service
None existent customer service - ticket 1449739.
Had a machine for 9 months and probably got through as many kegs. When replacing one there was a sudden smell of burning and the machine failed. Reported it to customer services chatbot on the 30/3/26 and heard virtually nothing since. After several emails they asked for all the details already provided to the chatbot. After another few emails from me they lied about trying to phone (I work at home - no missed calls and who phones and doesn't leave a voicemail?). Then they offered to have the machine collected. I provided a date for collection but received no confirmation and no one came to collect. That was on the 9/4. Heard nothing since.
The machine itself is okay. It's quite particular to pour a pint without a large head. Keg needs not only need to be perfect temperature but to have rested for hours and glass needs to be perfectly clean and dry. I've never washed and dried a glass between pints before. Machine itself is very noisy when repressurizing. Machine itself is pretty cheap (could be the problem) but kegs are way more expensive than supermarket fodder but probably has a slight taste advantage and its a novelty when friends are round.
17 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your detailed feedback, and please accept our sincerest apologies for the frustration and inconvenience you’ve experienced. This is certainly not the level of service we aim to provide, and we deeply regret that your concerns have not been addressed in a timely or satisfactory manner.
We want to assure you that we take this matter very seriously. We’ve raised a ticket with our team and one of our agents will be in touch with you as soon as possible to resolve this issue. We understand how disappointing it must have been to experience delays, miscommunication, and missed collection attempts, and we are committed to making things right for you.
We also appreciate your honest feedback about the machine itself. While we're glad you've enjoyed some aspects of it, we acknowledge there’s room for improvement in areas like ease of use, noise levels, and keg handling requirements. Your insights are invaluable in helping us refine both our products and services moving forward.
Once again, we apologize for the inconvenience caused and thank you for your patience while we work on resolving this matter promptly.
I never have a problem ordering &…
I never have a problem ordering & returning kegs.
All good.
I did buy a new pd machine a few months ago which has has just started making a load humming noise permanently, have to switch it off..
17 April 2026
Unprompted review
Always good offers on perfect draft and…
Always good offers on perfect draft and good prices
17 April 2026
Unprompted review
Perfect draft pro
First I bought the Philips machine which was is very good then I read up on the pro machine.so I purchased the black version and wow,what a brilliant upgrade.the pro works off your WiFi and the rapid cool is amazing,best gadget I’ve purchased in a while and I still have the Phillips one for cider.
17 April 2026
Unprompted review
So far my experience is poor as I’m not…
So far my experience is poor as I’m not able to adjust the pressure- I’m experiencing severe fobbing despite leaving a new keg for 2 days to settle
13 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you’re experiencing with your keg and pressure adjustment—this is certainly not the experience we want for our customers. Please accept our apologies for any inconvenience caused.
To help resolve this, we kindly ask that you contact us directly. Our customer service team will be happy to guide you through standard troubleshooting steps to determine the cause of the issue and find a solution as quickly as possible.
We truly appreciate your patience and understanding, and we’re confident we can get this sorted out for you. Thank you again for bringing this to our attention—we look forward to assisting you!
Great products,
Great products,, poor delivery service, poor customer service,, I didn't get parcel,yodel delivery picture shows outside house,yet they say it's in front porch,, I don't have porch and the door is in view to main street,, yet customer services don't believe me or the picture
4 April 2026
Unprompted review
Reply from PerfectDraft
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues with your delivery and the frustration this has caused. Please accept our sincerest apologies for any inconvenience.
Rest assured, our customer service team is actively working on this matter and will get back to you as soon as we receive the investigation outcomes from Yodel. We are committed to resolving this for you as quickly as possible.
Your satisfaction is very important to us, and we appreciate your patience while we work through this process.
Thank you again for bringing this to our attention—we’ll do everything we can to make things right.
Customer service has always been great…
Customer service has always been great with any issues solved quickly. Can’t fault them.
Big thanks to Poppy for my recent query being dealt with.
15 April 2026
Unprompted review
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