Perfect Definition  Reviews 

345
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, skill, and attentive approach, making them feel comfortable and confident throughout the process. Many highlight the high quality of the service and products, noting the natural-looking and beautiful results that often exceed expectations. People appreciate the detailed explanations, personalized care, and the clean, welcoming environment, which contribute to an overall excellent user experience. The long-lasting and transformative effects of the treatments are frequently mentioned, with many customers returning annually and recommending the company to others.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their professionalism, expertise, and meticulous... See more

Service

People report positive experiences with service, highlighting the professionalism and high-quality results,... See more

Quality

Clients share positive opinions on quality, consistently praising the natural-looking results and the high... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with the natural look... See more

User experience

Customers consistently note positive experiences with user experience, with many describing their overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My second treatment with El and again I'm delighted with the result. I think the real difference with El is that she really knows her stuff technically, but she is also a complete artist. As a male, I... See more

Company replied

Rated 5 out of 5 stars

Love my eyeliner SPM from El! She took so much time to walk me through the process and we did not start until I was completely happy with what we had planned- and she was so patient with me tweaking b... See more

Company replied

Rated 5 out of 5 stars

I’ve seen El a number of times for a few years for eyebrow microblading and eyeliner tattoo. She fixed a botched job by another professional’ and has looked after my annual touch-ups. I simply would n... See more

Company replied

Rated 5 out of 5 stars

Just had my annual eyebrow renew after having them first done by El last year. My eyebrows were perfect for the whole year & are now refreshed for another year. Really natural looking brows. No re... See more

Company replied


Company details

  1. Permanent Make-Up Clinic

Written by the company

El is a multi-award-winning Practitioner, with 33 national and global awards up to date in the fields of Microblading, Permanent Makeup, Scalp Micro Pigmentation (SMP), Medical Tattoo / Medical Micropigmentation she is a widely recognised as a leading expert in cosmetic and medical tattooing, both in UK and internationally. El is also a judge, demonstrator, speaker, and educator at UK and global conferences and events. Several of her articles for the PMU industry have been published by the Society of Permanent Cosmetics Professionals (SPCP) & Team Micro, as well as Safety in Beauty. El Truchan is also the owner of: • Perfect Definition • Scalp Micro Definition • Perfect Supplies PMU & Tattoo • and co-owner together with Natalia Kwiecinska of Perfect Definition Academy El holds an international accreditation and is a member of SPCP and Royal Society of Medicine. She has been a full-time Practitioner in the field of Permanent Cosmetics since 2014 and has been an educator since 2016. She has trained for the most prestigious academies: Nouveau Contour & KB Pro for 7 years. El's expertise lies in exploring less-covered and less-known areas of permanent makeup while pioneering advanced techniques within the industry. She has a special focus on male eyebrows treatments, including microblading and permanent makeup solutions, demonstrating leadership by example and pushing boundaries to elevate the standards of the field. Additionally, she is at the forefront of developing innovative approaches, particularly in medical tattooing and restorative treatments like webbed toes and lost finger-nail and toenail medical tattooing. Her commitment to safety has been recognised with one of the industry's most prestigious awards: Safety in Beauty - Best PMU Practitioner 2023. El's original background is in the financial industry, where she worked as a stockbroker in London (2006-2014). Because of her professional background, she understands how to deliver well-created courses to people from all backgrounds. ACHIEVEMENTS: • Demonstrator @ UKPMU Conference April 2025 (upcoming) – Male Eyebrows (live) • Speaker and Judge @ CISMN Monterrey Mexico (upcoming) 2025 • Ambassador @ Brazil Grandslam PMU Conference & Championship Nov 2024 and Live Speaker 2025 • Speaker and Demonstrator at Meeting of Minds, Team Micro SMP Conference October 2024 in NY (live) • Demonstrator @ WULOP Ireland Sep 2024 (live) – Male Brows • Speaker and Demonstrator at PMU Indonesia Festival August 2024 (live) - Male Eyebrows • International Judge & Ambassador at ACPF ASIA Live July 2024 (live) • Demonstrator at PMU WORLD STARS in Poland (live) Warsaw April 2024: Male Eyebrows • Demonstrator at UK PMU Conference: Freckles & Beauty Spots : London September 2023 • Speaker, Demonstrator and Judge at Meeting of Minds, Team Micro SMP Conference 2023 in Manchester (live): - Live Demonstration of Male Eyebrows Microblading & PMU - Speaker: Unlocking the Path: Expanding from SMP to Other Male Treatments • Speaker at WULOP Ireland 2023 (live) – Topical Anaesthetics • Speaker at Team Micro Online 2023 – X Files Archives: The Mystery Behind the Topical Anaesthetics (online) • Speaker at AAM 2023 (online) Webbed Toes Separator Medical Tattoo • Demonstrator of the Webbed Toes Medical Tattoo on PMU Worlds UK June 2023 (online) • Judge at the 5th Worldwide PMU Festival Japan 2023 (live) • Demonstrator of Male Eyebrows procedure at Meeting of Minds by Team Micro, Global Conference and Awards October 2023 (live) • Judge at the January 2023 PMU STAR Awards: Facial Features Restoration category (online) • Speaker & Demonstrator: Male Microblading @ Team Micro LIVE SMP & PMU global Conference 2022 (online) • Judge at Time to Shine UK - Permanent Makeup Competition & Awards 2021 by PMU Circle (live) • Speaker at the Meeting of Minds International Scalp Conference 2021 - Infection Control (online) • 2015, 2016 & 2017 - Live Demonstrator at Excel London & Olympia Beauty Shows for Nouveau Contour & KB Pro AWARDS: • Finalist Top 10 Global Best Natural Hairline – Meeting of Minds Awards 2024 New York • Winner of BSA 2.0 ACPF Global Top30 Beauty Success Award 2024 • Winner of Safety in Beauty Awards - Best PMU Practitioner 2023 • Winner of English Hair & Beauty Awards 2022 unbeaten 3 years champion – Permanent Makeup Specialist of the Year • Finalist Best Beauty Business of the Year 2022 - Safety in Beauty Awards • 1st place GOLD Winner Microblading Specialist of the Year 2022 – British Hair & Beauty Awards 2022 • 1st place GOLD Winner Permanent Makeup Specialist of the Year 2022 – British Hair & Beauty Awards 2022 • 2nd place Silver Winner Scalp Tattoo Expert of the Year 2022- British Hair & Beauty Awards 2022 • 2nd place Silver Winner Medical Tattoo Expert of the Year 2022 – British Hair & Beauty Awards 2022 • 3rd place Bronze Winner Aesthetic Tattoo Artist of the Year 2022 – British Hair & Beauty Awards 2022 • Runner up Medical Nipple Areola Tattoo Artist of the Year 2022 – UK PMU Conference & Awards 2022 • Winner of Highly Commended Award: Best Beauty Business of the Year – Safety in Beauty Awards 2021 • 1st place GOLD Winner Microblading Specialist of the Year 2021 – British Hair & Beauty Awards • 2nd Place SILVER Winner Permanent Makeup Specialist of the Year 2021 – British Hair & Beauty Awards • Winner of London Prestige Awards 2020/2021 – Medical Micropigmentation Clinic of the Year • Winner 3rd place Medical Areola Micropigmentation Artist of the Year 2021 UK ( MPUK21). • Winner 3rd place Medical Micropigmentation Specialist of the Year 2020 – The British Aesthetics Awards • Triple Finalist in the Micropigmentation UK (MPUK20) Awards in Scalp Micropigmentation, Areola Tattoo and Microblading categories • Winner of English Hair & Beauty Awards 2019 – Permanent Makeup Specialist of the Year 2019 • Winner of London Prestige Awards 2019/2020 – Permanent Makeup Clinic of the Year • Winner of London Hair & Beauty Awards 2019 – Permanent Makeup Specialist of the Year 2019 • Finalist in the Official Makeup Awards 2019 – Permanent Makeup Specialist of the Year • Highly Commended Permanent Makeup Specialist of the Year 2018 – London Hair & Beauty Award 2018 Published Industry Author by SPCP and Team Micro Key fighter for rights for showcasing the Medical Nipple & Areola tattoo treatments on social media platforms. It was previously banned by Facebook and Instagram until our most recent protest where the agreement was achieved of allowing Artists to post their transformations on their accounts.


Contact info

5.0

Excellent

TrustScore 5 out of 5

345 reviews

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5.0

All reviews

(345)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional outcome and service

Permanent cosmetics are a somewhat risky thing if you get them wrong, especially on the face. This is why I am so happy to have found El. She did my eyebrows for me, and I am so happy with the result. She is patient, thorough, efficient, extremely knowledgeable, and with very high standards. I have recommended her to my friends. She keeps you informed of everything throughout the process, and with aftercare. A big thank you to her, and to Natalia who is also excellent at all the admin stuff. Would highly recommend.

14 May 2024
Unprompted review
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Reply from Perfect Definition

Thank you so mu ch for choosing me and im so glad I could help!

Rated 5 out of 5 stars

The best!

I had my eyebrows micro-bladed with El last year for the first time and recently had my annual colour boost. I’m so glad I found El after extensive research. She’s clearly an expert in this field and a true professional. I’m delighted with the results thanks to El’s expertise. I highly recommend El and will not go anywhere else going forward. El’s the best!

3 May 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for a kind review and an absolute pleasure working with you!

Rated 5 out of 5 stars

Excellent - which is why I keep coming back!

I've been coming to see El for seven years now - she did my first ever eyebrow microblading back in 2017 and I've been back for an annual colour boost ever since. She's amazing - my brows look so natural and she is very careful and precise so they've always healed and lasted really well. Thanks El!

10 May 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for the kind revirew and I am honored with your ongoing trust

Rated 5 out of 5 stars

El is very careful and precise in her…Great Eyeliner job!

El is very careful and precise in her technique. The room is clean and she’s always careful about cleanliness and having sterile needles. She’s very professional and knows her work very well. I am very impressed.

10 May 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for your kind review!

Rated 5 out of 5 stars

The most natural looking brows

I have been looking for a brow professional to do my brows so they look as natural as possible. El is truly an artist. She has archived a perfection for me and I could not be any happier. She has listened to what I wanted for my final results and also suggested some changes. I am now considering tinting my lips and it will only be with her. I Highly recommend her and thank you El!

19 April 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for your lovely review!

Rated 5 out of 5 stars

I am delighted I found El and Perfect…

I am delighted I found El and Perfect Definition. The service and experience was second to none. I was nervous about the process but was instantly put at ease by El, her knowledge and experience instantly reassured me, she is just so good at what she does!! the end result was the most beautiful, naturally stunning eyebrows! Thank you El!!

26 April 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for your trust and the kind review!

Rated 5 out of 5 stars

The only place I'll go for microblading in London.

Second time getting my eyebrows and eyeliner tattooed with El, and I won't be going anywhere else in the future. El is extremely skilled at what she does, providing customised service for every client, and all the equipment and materials at Perfect Definition are top quality. I was really impressed by the very thoughful aftercare products El provided as part of the service package and they certainly helped my recovery a lottt.

22 April 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for the kind review and your trust!

Rated 5 out of 5 stars

El is so friendly and so professional

El is so friendly and so professional. I wouldnt trust anyone else with my brows, eyes and lips! she is the best!

18 April 2024
Unprompted review
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Reply from Perfect Definition

Thank you for such a kind review! An absolute pleasure!

Rated 5 out of 5 stars

I am really pleased with the result of…

I am really pleased with the result of my microblading procedure. Very happy with both, colour and shape of my eyebrows.
El was extremely meticulous and caring during and after the procedure.
Great level of customer service also from Natalia that helped schedule the appointments and pre-tests.
Highly recommended!

26 February 2024
Unprompted review
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Reply from Perfect Definition

Thank you for the lovely review! Always happy to help!

Rated 5 out of 5 stars

El has amazing attention to detail and…

El has amazing attention to detail and really listened to what I wanted having had my eyebrows mircrobladed previously and I was unhappy with the colour. I would definitely recommend El.

8 April 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for the kind review!

Rated 5 out of 5 stars

perfect brows everytime....

I have had my eyebrows microbladed with El since 2020, including the annual follow up treatments. Each time El is on time, and consistently professional, clearly explaining the aftercare for beautiful eyebrows. i am delighted with the result each year, microblading is a game changer for me!

28 March 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for the kind review!

Rated 5 out of 5 stars

El and team are amazing

El and team are amazing. They have the highest standards of customer service and procedure. Pre and post treatment attention has been fantastic and the results were exactly what was wanted. Highly recommended.

11 March 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much!

Rated 5 out of 5 stars

Microblading eyebrows and eyeliner

I’ve been to El 5 times now and each time the results are perfect. She is highly skillled and very personable

7 March 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for the kind review! Always an absolute pleasure seeing you.

Rated 5 out of 5 stars

Just perfect.

I have been coming back for 3 years now and I would not go anywhere else. El's experience and knowledge is second to none and I would recommend her to anyone.

23 February 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for your kind review! Absolute pleasure seeing you!

Rated 5 out of 5 stars

Incredibly professional and amazing results

El was incredibly professional and knowledgeable, guiding me through the process with ease. The results were beyond my wildest expectations – my eyebrows look fuller and more defined, yet completely natural. El's attention to detail is impeccable, and she followed up after the treatment to ensure everything was healing properly and that I was satisfied with the results. I couldn't be happier with my experience and would highly recommend it to everyone.

5 February 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for your kind review! It was a pleasure treating you!

Rated 5 out of 5 stars

Microblading

As always I received a great service from El. She is extremely professional and takes great pride in her work, I wouldn’t trust anyone else with my eyebrows.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Latino eyeliner and lip blush- very pleased!

I did the Latino eyeliner and lip blush with El- from start to finish it was a fantastic experience. Natalia (clinic manager) got back to me quickly and was efficient at booking me into clinic, sending me forms, and answering any questions I had. When I came for my first appointment, El immediately put me at ease. I was worried that it would hurt or that the result would be too heavy/ not what I wanted. El took time to talk to me about exactly what I was after and gave helpful advice about what would suit me. She drew on the design to my eyes/lips and we worked together to find the exact look I wanted. She put on local anaesthetic and the process was quick and relatively painless. She also explained the aftercare and gave me the products I needed. I am really pleased with the results- they are exactly what I wanted. Thanks El and Natalia!

20 November 2023
Unprompted review
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Reply from Perfect Definition

My absolute pleasure! And thank you for your kind review!

Rated 5 out of 5 stars

Highly recommend!

I have been going to El since 2018 and she is absolutely amazing, so amazing that I recommended her to my mother (who has been a loyal customer since then too).
El really takes the time to understand your needs and desired outcome. She is so patient, professional and polite. She always does such a brilliant job with our eyebrows which has made such a huge difference in my confidence and my mum’s too. It has been a huge time saver not having to do them each day and to wake up with perfect eyebrows!

12 February 2024
Unprompted review
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Reply from Perfect Definition

Thank you so much for the continued trust! See you next year!

Rated 5 out of 5 stars

I am in my late 50’s with thinning…

I am in my late 50’s with thinning eyebrows and didn’t want a block of colour but something that didn’t look too obviously ‘done’. I had spent a lot of time looking at El’s instagram posts of microblading and had had personal recommendation for her. She took time to make sure I was happy with the shape and colour I chose, and I am very happy with the result. Plus El exudes competence and confidence and is delightful.

2 February 2024
Unprompted review
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Reply from Perfect Definition

Thank you for your kind review! Glad I could help!

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