We have worked with PeopleSafe for approximately 10 years, utilising their lone worker solutions to support the safety and wellbeing of our staff. Over that time, our experience has been consistently positive, and their service has played an important role in strengthening our organisation’s approach to lone working.
PeopleSafe have provided a reliable, user-friendly system that has been well received by our employees. The technology itself is intuitive and straightforward, which has helped ensure high levels of engagement and compliance across our workforce. Their platform has given us confidence that staff working alone have access to immediate support if required, which is a critical element of our health and safety framework.
A particular strength of PeopleSafe has been their Alarm Receiving Centre (ARC) and the professionalism of their monitoring services. On the occasions where alerts have been triggered, responses have been prompt, calm and effective. This level of responsiveness has provided reassurance to both employees and management that any incidents would be dealt with quickly and appropriately.
In addition to the technology and monitoring services, their customer support has been excellent. Throughout our partnership, PeopleSafe have been responsive to queries, supportive during implementation phases, and proactive in offering guidance when needed. Account management (Sam Gerrard and Ellie Collins) have been approachable, knowledgeable, and we have always felt well supported as a client.
The only reason we are moving away from PeopleSafe is due to an internal strategic decision to bring our ARC function in-house, allowing us to integrate more closely with systems we already operate. This decision is not a reflection of any shortcomings in PeopleSafe’s service, but rather a progression in how we are structuring our internal capabilities.
Overall, we would highly recommend PeopleSafe to any organisation looking for a dependable and professional lone worker solution. Their combination of reliable technology, effective monitoring services, and strong customer support makes them a trusted partner in managing lone worker safety.

Great service lovely staff

All was good.

The member of staff I spoke to dealt with my problem efficiently and in a friendly way.

Needed a replacement charger, very helpful lady on the phone, delivered within two days, thank you!

Good communication and swift response when I notified my device was faulty, I was sent a new charger to try out then when that didn't work I was sent a new device.

Fantastic service, agent was lovely, polite and very helpful and knowledgeable. Fault issue was resolved was resolved quickly and efficiently.

Receiving quick replies

Contact was easy, they sent me the information I needed to do, to make pick up of devices. It was helpful appreciated it.

Quick and efficient response to my request

Quick and easy instructions to reset my Peoplesafe app.

People safe is a great company. Totally committed to keep people safe with alarms. Great customer care! Highly recommend them.

Received new device very quickly and it was easy to send the old one back

Great! It is informative.

Very helpful advice from Simon

Quick response to customer and provided good support

the company were very helpful and quick to respond

Very impressed with the communication, emails promptly responded to and very helpful. The whole experience of returning the item was very easy.