A huge thank you to Phoebe Rhodes who was pivotal to our on-boarding experience. Phoebe and I met weekly to discuss any issues/queries and her knowledge and expertise was much appreciated. Phoebe wa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Peoplesafe Onboarding was a seamless and fluent process. Weekly meetings were planned to discuss any concerns and to give any advice required. The whole process took only a few weeks from initial me... See more
Company replied
We have been with Peoplesafe since 2023, and the service has been excellent throughout. Gloris Allkja has been incredibly helpful, and his support has made a real difference. Our staff feel genuinely... See more
Company replied
Currently rolling out the Peoplesafe App across the Trust to all our peripatetic lone workers and can't thank Tessa enough for all her assistance with on-boarding and promoting take up. Still some wa... See more
Company replied
Company details
About Peoplesafe
Written by the company
Protect your people
Wherever. Whenever.
Peoplesafe is the largest provider of personal safety technology, specialising in:
Our 24/7 alarm response service is 2x faster than calling 999 and dedicated to protecting workers.
Peoplesafe protects over 375,000 employees
Our service provides support for staff working without supervision and gives them the ability to call for help.
It’s an effective control measure to mitigate the risks faced by someone working by themselves.
If you’re looking to protect your people, get a quote or request more information .
Contact info
Emerald House, East St,, KT17 1HS, Epsom, United Kingdom
- 0800 990 3562
- customer.support@peoplesafe.co.uk
- peoplesafe.co.uk
Protection you can count on
4.7
Excellent
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very polite
very polite, extremely patient and listened to, when I was explaining the problem. promptly actioned the replacements.
21 August 2026
Reply from Peoplesafe
Hello Tracey - we're delighted to hear about your positive experience with our support team and how they've helped to find a solution to your problem
Reply from Peoplesafe
Hello Shaughna - great to hear how Malcolm has helped you to get setup with the service and start using it to feel protected
Prompt response from Customer Service…
Prompt response from Customer Service and device received within 48h. Great service!
21 August 2026
Reply from Peoplesafe
Hello Antonio - we're pleased to have delivered a 5* service to you by meeting our service level agreement to get a new device out to you in 48 hours
The advisor i spoke with regarding my fauly device
The advisor i spoke with regarding my faulty device, explained everything clearly to me and everything has gone just as explained, very smooth no issues, faulty device is on its way back to you, many thanks
20 August 2026
Reply from Peoplesafe
Hello Robert - thanks for leaving a 5* review for the service you received from our support team. We're pleased that we were able to clearly explain the fault and get a new device out to you quickly
Great customer service,
Great customer service,
Always contact me when members of staff cant not be contacted .
20 August 2026
Reply from Peoplesafe
Hello Steve - thanks for leaving a positive review for the service you receive from our Alarm Receiving Centre team alerting you to a member of staff who cannot be contacted
Reply from Peoplesafe
Hello - thanks for leaving us a 5* review for the communication you received from our teams
Staff member was helpfull and provided…
Staff member was helpfull and provided useful information
18 August 2026
Reply from Peoplesafe
Hi Gabriela - thanks for leaving a 5* review. Glad we were able to be of assistance.
Reply from Peoplesafe
Hello Yomi - thanks for leaving a 5* review. Great to hear about the positive service you received!
Great help from Simon
Great help from Simon, patient and explained everything perfectly before resolving the issue
19 August 2026
Unprompted review
Reply from Peoplesafe
Hello Steve - thanks for leaving a fantastic review for the service you received from Simon in our support team. Glad to hear how we could help!
helpful and constructive staff member…
helpful and constructive staff member who tested line and sent a new wire as promised
excellent
3 August 2026
Reply from Peoplesafe
Hello Margred - thanks for leaving a 5* review for the service you received! Great to hear how we could be of assistance to you.
Excellent service from the beginning
Excellent service from the beginning. I felt like he wanted to help from the very beginning nothing was too much trouble. Issue resolved very quickly.
18 August 2026
Unprompted review
Reply from Peoplesafe
Hello Pete - thanks for leaving such a fantastic review for the service you received. Great to hear we were able to solve the issue for you so quickly!
Reply from Peoplesafe
Hello Sam - thanks for leaving a 5* review for the service you received from our team!
Reply from Peoplesafe
Hello Felton - thanks for leaving such a fantastic review of the service you're receiving from Peoplesafe
Prompt and helpful response.
6 August 2026
Reply from Peoplesafe
Hello Andy - thanks for leaving a 5* review for the service you received from our teams
Very quick response to my query which…
Very quick response to my query which resolved a problem we'd been scratching our heads about for a while!
Thank you!
30 July 2026
Reply from Peoplesafe
Hello Danielle - thanks for your 5* review. Great to hear we were able to solve the problem for you so quickly
Very helpful customer service
Kelly was a great support in helping me to navigate ending my contract early (due to my own business needs changing). The information she provided was helpful and informative and she made the process feel less daunting.
3 August 2026
Unprompted review
Reply from Peoplesafe
Hello Patricia - sorry to hear your circumstances changing has meant you've needed to end your contract early. Thank you for still leaving us a 5* review for the service you received during this process
The prompt response when contacted to…
The prompt response when contacted to resolve an issue with the device
24 July 2026
Reply from Peoplesafe
Hello Sharon - thank you for leaving a 5* review for the service you received from our Support team
Reply from Peoplesafe
Hello Myra - thanks for leaving a 5* review for the service you receive from our teams
Easy to get sorted and problem solved
20 July 2026
Reply from Peoplesafe
Hello - thank you for leaving a 5* review of the service you received from our teams
Reply from Peoplesafe
Hello Yvonne - thank you for leaving a 5* review of the support you received from our team when you called in
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.