Payroll has improved 10x for our business since integrating with Pento! Very smooth integration with our HRIS, which means hours of manual work are saved. However, the biggest highlight is the fanta... See more
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As a 200m business we moved to Pento as our business had out grown our current supplier. Migration was relatively straight forward. 2 Month parallel run to iron out all the kinks. Go live on Month 3... See more
Pento has massively improved our payroll process over the last year. Not only has Pento reduced the amount of time spent running and checking payroll from days to 3-5 hours, but has also red... See more
What a brilliant product! Incredibly simple to use once the initial setup is done. It connects to our HR system, syncs everything with HMRC and sends payslips out automatically to the team.... See more
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Company details
Written by the company
If you're looking to bring your payroll to 2023, Pento is just for you! Pento is an all-in-one payroll solution that combines exceptional support and advice with an easy-to-use payroll automation platform. We replace traditional, time-consuming payroll bureaus for fast-growing companies in the UK! 🇬🇧
Contact info
London, United Kingdom
- support@pento.io
- pento.io
4.6
Excellent
134 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Smooth sailing with Pento
Payroll has improved 10x for our business since integrating with Pento! Very smooth integration with our HRIS, which means hours of manual work are saved. However, the biggest highlight is the fantastic support team - David Williams and Konstantins Krupjanko in particular come to mind!
Not only are they super responsive, but the Pento team would also go the extra mile to advise on issues that probably fall outside of what a payroll provider is meant to offer. And this means a lot!
Keep it up, guys!
13 July 2023
Unprompted review
Quick, Efficient Knowledge and Service
Great insight into an tax area that I was not familiar with myself. There was a very short turn around from my email querying the issue to finding out the resolution.
18 April 2023
Unprompted review
Reply from Pento
Hey Nnamdi,
Thanks for taking the time to leave such a fabulous review!
Our support team are experts in all things payroll and Pento, and are here to help you make payroll simple! I will be sure to let them know of your glowing feedback!
Thanks for choosing Pento!
GeorgeK
Constantly spammed by this company to…
Constantly spammed by this company to shorten my companies payroll processes.
If they spent a minute or two digging in to the company they'd see i'm the complete wrong person to ask.
17 April 2023
Unprompted review
Reply from Pento
Hi Ben,
We are super eager to show how Pento can make such a difference, so we do reach out to who we believe are decision makers. We are usually pretty spot on, though it sounds like in this instance we may have got it wrong.
I have spoken with our team and we will make sure your details are removed.
It should happen rather instantly, but if by any chance the update happens after we have reached out then please select opt out.
Have a great week!
GeorgeK
Reply from Pento
Thanks for your fab review, Brian! Here at Pento, we thrive on giving our customers fast and excellent customer service. We’ll make sure you continue to have the best service and we can’t wait to show you all of the cool things we release this year. I'll share your feedback with the team! :)
DavidW
Kudos, Pento!
I have been using Pento's platform since June 2022 and at the start, we initially had some bumps on the road which have since been diligently smoothed out in quick fashion.
They listen to customer feedback and constantly evolve their product to make payroll and post-payroll more seamless which has personally resulted me in less employee queries and document requests, less data manipulation, less time doing payroll, less stress and increasingly adds to my confidence in Pento!
Their Customer Support team is overall top notch. Neve, Shafwan and Konstantins are absolute superstars with their prompt detailed responses and if they're unable to answer your query immediately, they'll provide constant updates and never fails to make to make us feel valued.
Kudos to Pento's Support, Product and Engineering team!
28 February 2023
Unprompted review
Reply from Pento
Hi Jamila,
What a wonderful review!
I'm glad that the initial bumps have been ironed out, and that you love using Pento as much as we love supporting you! We're always here if you need us. :)
Our mission is to make payroll as painless and seamless as possible and I'm glad that we've been able to achieve this for you. Your success is our success!
To make things even easier and faster, we'll introduce some more exciting features this year!
Thanks so much for taking the time out of your day to write this review! I'll make sure the team receive your amazing feedback!
Thanks for choosing Pento!
DavidW
Honestly a bloody lifesaver
Honestly a bloody lifesaver! Going through some tricky times is always hard, and yikes have we seen those, but the team at Pento have been just incredible! I can't recommend them enough.
24 February 2023
Unprompted review
Reply from Pento
Thank's for your amazing feedback, Hamish! It's great to hear that you enjoy using Pento and I'm happy you're getting the top-notch service we love to deliver.
Please continue to spread the word, and thanks for choosing Pento!
DavidW
Love Pento
Love Pento. Now I know payroll won't be an issue as we scale. This software has it sorted.
21 February 2023
Unprompted review
Reply from Pento
Hey Felix,
Thanks for leaving such an awesome review! Our goal will always be to make payroll simple and painless and it sounds like we are doing just that for you!
We can't wait to show you all of the exciting things we will introduce this year!
Thanks for choosing Pento!
GeorgeK
Excellent Support Service
Had an issue with our Pento system not syncing with HiBob with one issue. Contacted support and Neve answered within 10 minutes and after some back and forth over the issue, she explained exactly how to fix it and provided a step by step solution. It worked right away and no more issue. Absolutely stunning service!
14 February 2023
Unprompted review
Reply from Pento
Hi Ryan,
I'm glad that the issue with your HR integration has been resolved, and thanks for the lovely review!
We do try our best to get integration issues like this resolved as fast as we can. Neve is definitely one of our superstars! I'll pass your kind words on to her :)
Thanks for choosing Pento!
DavidW
I don't know what Neve Downs did but she did it!!!
I log onto Pento the day before payday to make some final changes, only to be greeted by a big red error box and be told our HR system has disconnected/unintegrated from Pento. I simply tried reconnecting only to be given more errors!
Neve was attentive with quick responses, troubleshooting recommendations and found the ultimate solution.
Overall, Pento is a great, easy-to-use system and every time I've had queries, the team have been on the ball. Thank you very much :)
30 January 2023
Unprompted review
Reply from Pento
Hi Simon,
Everyone's worse nightmare is a big error box right before payday!!!
I'm so glad we were able to resolve this for you. Our support team are always here to help whenever you need. I agree, Neve is incredible. I'll make sure she gets that feedback!
Thanks for choosing Pento!
DavidW
Constantly improving software and great customer support
We're really enjoying having full control over our company payroll by using Pento. New features are continuously being developed and the support is brilliant - Konstantins and Neve always come back to us promptly and resolve any issues efficiently. Thank you!
27 January 2023
Unprompted review
Reply from Pento
Hey Laura,
Thanks for taking the time to leave this amazing review!
Making sure you have control of payroll without deadlines is so important to our team. I'm so thrilled your are enjoying all of our features and I hope we continue to impress you as we deliver more for you over the coming weeks and months!
Neve and Konstantins will be so happy they have met all of your support needs so I will make sure they get your glowing feedback.
Thanks for choosing Pento!
GeorgeK
Pento makes life so much easier. Support team is proactive, fast and goes the extra mile
Pento is the best payroll software I've used and I only wish it were available in all the countries where we operate. It gives you a much longer processing time, we can easily make changes up to a couple of days before the pay date. And it connects seamlessly to our HRIS. Both Georgia and Konstantins on the Support team have been extremely supportive when I needed help. Response times are fast and they offer to help you with calculations/details rather than just sending you an article. I would highly recommend Pento for small and medium businesses - can't speak to large scale yet.
26 January 2023
Unprompted review
Reply from Pento
Hey Ina,
I can't thank you enough for this amazing review of both Pento and our support team!
When we set out our mission it was clear that we wanted to make payroll painless and as simple as possible! Im so glad you are loving our product and can't wait for you to see everything we want to help you achieve as we grow the platform!
Georgia , Kons and the support team are rockstars and will always be happy to help you get the best out of Pento!
I will pass on your wonderful feedback.
Thanks for choosing Pento!
GeorgeK
This is how customer service should be done!
Konstantins and the entire Pento team are extremely helpful and proactive. This is how customer service should be done!
27 January 2023
Unprompted review
Reply from Pento
Hey Joshua,
Thank you for such a superb review!
Konstantins and the team are super stars and I'm so happy you are getting the world class service we aim to deliver!
I will make sure the team get this incredible feedback.
Thanks for choosing Pento!
GeorgeK
Amazing Support Team at Pento!
We moved our payroll over to Pento 6 months ago and could not be happier. The support team is extremely responsive, informative, and friendly.
We love having more control over our payroll (having moved from a managed service) and being able to make changes throughout the month.
The system syncs with our people system.
27 January 2023
Unprompted review
Reply from Pento
Hey Theresa,
Thanks for leaving such a glowing review!
Having control over your payroll is exactly what we aim to give you, whilst taking the hassle out of it at the same time so I'm glad your getting the best out of Pento!
Our support team are always here and super happy to help. I will make sure the team receive this wonderful feedback!
Thanks for choosing Pento!
GeorgeK
Reply from Pento
Thanks for your feedback, Raquel! So glad that you had a great experience with our team!
Georgia W
Top tier support!
Konstantins is great, always really quick to get back to me with all the relevant information and explains it super clearly! Thanks for all your help!
26 January 2023
Unprompted review
Reply from Pento
Fantastic feedback, Ben! Konstantins is one of our rockstars here at Pento, and he'll be glad to hear from you. Thanks for sharing your experience!
Georgia W
Konstantins is great !
I have dealt with Konstantins various times when I have had questions about setting up something or trying to understand functionality or assist me with any changes. At all times he has been very proactive and solved all the issues and answered all my questions.
24 January 2023
Unprompted review
Reply from Pento
That's wonderful to hear, Evelin! We are glad that Konstantins could help you with all your needs. He is an invaluable member of our team, and we appreciate his hard work and dedication to providing the best customer service experience. Thank you for your kind words and for taking the time to share your positive experience with us!
Georgia W
Extremely helpful (and prompt_ support team
Extremely helpful support team! Neve is an all-rounder and super prompt with her responses and quickly understands what the problem is. David immediately picked up the error and arranged a video call to best resolve the matter immediately!! 10/10 champions
23 January 2023
Unprompted review
Reply from Pento
It's fantastic to hear that you had an incredible experience with Neve and David, Aarya! We strive to make our customers happy, and your review is a testament to that. They'll be delighted to hear from you! Thank you.
Georgia W
Mel was very helpful and friendly
Mel was very helpful and friendly, taking me through the calculation so I could understand what she had done. She also was happy to give me some time to go through a couple of other queries I had.
23 January 2023
Unprompted review
Reply from Pento
Jacci, we really appreciate your review! Our Customer Support team is one of our pride and joys here at Pento, so we’re delighted to hear you had a pleasant experience. We will absolutely share your kind words with Mel!
Georgia W
Pento saves time
Pento save time spent on reviewing the payroll, reduces errors and automates pension admin. Highly recommend!
4 January 2023
Unprompted review
Reply from Pento
This is great, Aymeric; thank you! We’re so happy that our product has helped make your life easier, and we want to continue doing that. Have a great day!
Georgia W
Shafwan Shikdar - AMAZING!!!
Shafwan Shikdar was great help!! he explained everything via email and was even available to jump on a call last min to resolve our situation regarding Maternity pay. Resolved the situation and saved me so much time trying to do it myself. A real true lad easy to talk to and a great help! Can only say good and great things about Shafwan Shikdar!!
22 December 2022
Unprompted review
Reply from Pento
Fantastic feedback, Hardeep! We love helping our customers grow confident in payroll, and we’re glad you got the help you needed from our Customer Support Team. I will pass this along to Shafwan, and he will be so happy to hear from you! Thanks for taking the time to write such a great review!
Georgia W
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