Pension Pie Reviews 57

Unimpressed. I thought this was an HMG service, but was wrong! I was asked for a fee of £250, but their web sire shows £225. Little indication of how they operated and what they might be able to achieve. Since I abandoned my application, I have received numerous "reminders" which include an opportunity to unsubscribe. However, that leads only to a page headed "This page isn't working at the moment". Not a total surprise.
Make sure you understand what they are offering.

I left the UK over 20 years ago and since making my first pension contribution in 1980, I have had 10 different fixed addresses, my main email address was discontinued by the provider, tracking down 4 past pensions was always going to be a big 'ask' especially when some employers were no longer in business.

While researching how best to do this and finding the proposed new UK pension "dashboard" kept being delayed, I came across PensionPie. I signed up and from Dragana's first reply, I knew this long tedious search was going to be tackled in a calm, professional and methodical way by people who really understood the task in hand.

Sure, there was an initial arrival of 'pension not found' letters and emails from various companies, could it be I had opted out from some? Checks were made to see if I had, and Dragana was constantly keeping my spirits up with her proposals for next steps. Having to write letters from outside the UK would have been a pain but PensionPie handle all that and keep track of what was written to whom and when. All has been found. I had indeed moved a 1st pension into the 2nd. Thanks to Dragana and PensionPie for making it happen.

Great service, very polite and efficient.
My lost pension was successfully found in a very short time.
Many thanks.

Sue kept me informed all of the way and put my mind at rest. Great job couldn’t have done it without you.

The help and regular correspondence from Sue and Pension Pie couldn’t have been better, I was updated every step of the way, my pension was traced within a month (I’d been trying for a long time to find it) excellent work by Pensionpie.

Total waste of time- the only thing I was updated with was a request for the fee. Random companies contacted which had no connection with anywhere I worked, and one company in error that I didn't work at. wouldn't discuss a refund after this last mistake either. Don't use them.

I was trying to find my work place pension taken out in 1996.It was first with London & Manchester who were bought out by Friends Provident and then taken over by Royal London and Aviva. I had all of the information with me also the policy numbers. many phone calls,emials, setting up accounts to trace lost pensions, but none would admit to having it,
I was adviced to seek help from Pensionwise, after leaving my details someone called me a few days later and recomended that I use Pension Pie.
after some hesitancy and I had no other options left , payment was made to Pension Pie. An account was set upwith my details, A few weeks later I was getting letters back from enquires made by Pension Pie, one of them from Aviva saying thankyou for updating my address, and the next letter showing my Pension update.now I already had an account with aviva and had filled up online forms for tracing a lost pension and got no response.
Pension Pie had sent the letter to the right corner of Aviva to trigger a response, after 24 years a significant amount was there and no correspondence with me although Aviva had my address. It was well worth paying Pension Pie to trace this. I can recommend them.

Polite and helpful customer service. I paid the fee, then was informed by email that my request did not qualify. This email was sent in error automatically and caused concern. Dragana from Pension Pie contacted me and apologised for the miscommunication. She resolved the issue. Polite, patient and helpful.

Excellent people to deal with, great service and quick results. I really like the fact that you are constantly being updated.

I would not have known where to start tracing my pensions but from the information I supplied when I started the process I got a good deal of responses from various companies and was well supported during the process .

After consultation n paying not heard anything can't contact via phone or log into any portal so one is left wondering should I put it down to experience or is my parkinsons getting in the way

Ok , first of all I’m not good with this kind of thing , computers even mobile phones , my brain is not good at taking or keeping things in , (short attention span ) but the lady Sue I have been in contact with for a few months now has been absolutely amazing with me , I explained my situation to her and she totally understood me from the start , when she explains things to me she done it in away as if she has known me for years , very professional , very polite , very understanding , very helpful , normally when I speak to folk over the phone I get agitated , paranoid confused but she after the first minute had me relaxed to where I could explain that I’m not a clever person although she gave n made me feel confident and gave me respect , she explained she can’t advise me on certain things but but did say not to rush in to things , that alone was helpful. Anyway that’s what I have to say so I hope it’s helpful as I appreciated all the company has been doing for me would like to say again Sue Thank You so much for all your help.Terry S

I found Sue very helpful and informative. I would recommend Pension Pie.

Just had a conversation with stu, what I did appreciate more than anything was that he checked to see if I would gain from them looking into my case before I committed myself . That’s what I call Fantastic customer service

The communication was good and they were very helpful and fast.

All the people I spoke to were helpful and very kind

Pension pie did exactly what they said they would do on a clients behalf. Good communication and very helpful in tracing pension. Would highly recommend pension pie

Excellent communication throughout. I received quick replies and help along the way. The whole team have been very responsive and have found all of my pensions. Thank you team.

Very friendly and efficient

I was very impressed the level of service I received.
Thank you!