PensionBee Reviews 13,047

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for being modern, straightforward, and reassuring, highlighting the quick and stress-free sign-up process. Many appreciate the excellent communication, helpful staff, and efficient customer service, noting that queries are answered promptly and the overall user experience is seamless. However, some people were dissatisfied with slow transfer times and difficulties in making simple account changes. A few other people also felt that the company's responses were generic and lacked tailored support, especially for vulnerable customers, leading to concerns about how these cases are handled in practice.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the efficiency and ease of the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the ease of use and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness and efficiency... See more

Response time

Customers generally had positive experiences with response times. Many reviewers praised the quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I opened my first ever pension with PensionBee last week and I’m genuinely impressed so far. The sign‑up process was quick, clear, and completely stress‑free — ideal for someone who’s never had a... See more

Rated 5 out of 5 stars

simple process and great communication, all packaged available to read and done tailored to older customers. The APP is full of info which can be tracked daily allowing you to see your funds. my beek... See more

Rated 5 out of 5 stars

The pension transfer service was great. The app has a timeline so you know what to expect, what stages there are in the process and what stage you're at specifically. They also email you throughout... See more

Rated 5 out of 5 stars

Since I transfered my lump from another company to PensionBee was very straightforward and speedy. I thought it would have taken weeks, in reality, it only took a few days. My experience so far is ver... See more


Company details

  1. Pension Fund
  2. Retirement Scheme Provider

Written by the company

PensionBee helps you combine your retirement savings into a new online account, which you can manage from the palm of your hand. We’re a global leader in the consumer retirement market with over $7 billion in assets on behalf of more than 300,000 customers. Founded in 2014, we aspire to build pension confidence so that everyone can enjoy a happy retirement. PensionBee accounts are invested by the world’s largest investment managers, collectively looking after more than $10 trillion in savings between them. Each of our customers has a personal account manager (“BeeKeeper”) to guide them through their savings and retirement journey. We have an “Excellent” Trustpilot rating based on over 10,000 reviews. As a public company, we aspire to the highest standards in everything we do because our customers deserve peace of mind. Our team of over 200 pension professionals, based in London and New York, has one focus: you, our customer. When investing, your capital is at risk.

What we do for you

Written by the company

Be pension confident. Combine, contribute and withdraw online. All in one place.
Manage your pension from the palm of your hand: check your real-time balance, see your projected retirement income, and set up contributions and withdrawals online
Use the PensionBee Pension Calculator to set a retirement goal and top up your savings to get on track.
Your personal BeeKeeper will be on hand to look after you and your pension, from sign up to drawdown.
Our pensions are managed by some of the world's largest money managers – State Street, HSBC and BlackRock.
Pay just one fair and transparent fee between 0.50% to 0.95%, depending on the plan you choose.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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Rated 5 out of 5 stars

Smooth transition of pensions over to…

Smooth transition of pensions over to pension bee. Easy to use app tp track and give authorisation for transfers.

26 March 2026
PensionBee logo

Reply from PensionBee

Hello Sajid,

We appreciate you sharing! It's great to hear the transition of your pensions to PensionBee was smooth and the app is easy to use for tracking and authorising transfers.

Kind regards
Team PensionBee

Rated 4 out of 5 stars

I'm giving 4 stars solely based on the…

I'm giving 4 stars solely based on the good Communication and relatevely easy process of tranferring pensions. Whem the time comes to getting my pension money we shall see.

8 October 2025
PensionBee logo

Reply from PensionBee

Hi Gianluca,

We appreciate your positive feedback regarding our communication and the pension transfer process. We acknowledge your sentiment, and we will be ready to assist you when you decide to access your pension money. Thank you.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Hopefully I’ve made the right choice by…

Hopefully I’ve made the right choice by moving one of my private pensions to PensionBee only time will tell but so far 5 Star

8 April 2026
PensionBee logo

Reply from PensionBee

Hi Flopsyandtopsy,

We appreciate your trust in moving your pension to us. It's great to hear you've had a 5-star experience so far, and we'll continue to provide excellent service. Thanks!

Kind regards
Team PensionBee

Rated 4 out of 5 stars

new to PensionBee

I'm new to the service but so far so good. I'm merging my pensions in one pot with PensionBee and they are being super helpful. One specific agent deal with your case, so you feel heard.

8 April 2026
PensionBee logo

Reply from PensionBee

Hi Helena,

We're happy to hear that your initial experience has been positive! It's great to know that our team is providing helpful support as you consolidate your pensions. We appreciate you highlighting the value of having a dedicated agent.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Wish I had switched to them years ago!!

Wish I had switched to them years ago. It was very easy to do. They switched everything over to them keeping me informed brilliantly. My Pension has risen more in 8mths than all of them combined have for many years!!

30 July 2025
PensionBee logo

Reply from PensionBee

Hi Phillipe,

Thank you for the kind words! We are very pleased to hear that you’ve found the transfer process to be hassle-free, as it’s one of our core values to make pensions simple for everyone. We sincerely appreciate your feedback.

Many thanks,
Team PensionBee

Rated 5 out of 5 stars

So easy to use!

So easy to use!
Great communication about the different stages the pensions being transferred

25 March 2026
PensionBee logo

Reply from PensionBee

Hello Barry,

We're happy to hear that our platform is easy to use! We appreciate your positive feedback regarding our clear communication throughout the transfer stages.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

It is very easy to move your old…

It is very easy to move your old pension to PensionBee. They keep you informed at every step of the progress. I like the app it is very easy to understanding and use. However, I have not yet made any withdrawals from my pension but will do so within the next few months so I have no experience of the process to time it takes to recieve my funds.

24 March 2026
PensionBee logo

Reply from PensionBee

Hello Colin,

We're happy to hear that transferring your pension was easy and that you find our app user-friendly. We appreciate your feedback and hope your future withdrawal experience is just as positive. Thanks for sharing.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Quick

Quick , easy transfer of my pension

7 April 2026
PensionBee logo

Reply from PensionBee

Hi there,

We're happy to hear that your pension transfer was quick and easy. Thank you for your positive feedback; we appreciate it.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Sealt with patiently and swiftly once…

Dealt with patiently and swiftly once all info given.

24 March 2026
PensionBee logo

Reply from PensionBee

Hi there,

We are happy to hear that our team provided patient and swift assistance once we had all the necessary information. Thank you!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Simple & easy

7 April 2026
PensionBee logo

Reply from PensionBee

Hi Daniel,
Thank you for this feedback!
It truly made our day, as making pensions easy for our customers is one of our core values.
Kind regards,
Team PensionBee

Rated 5 out of 5 stars

Great customer service keeps you…

Great customer service keeps you informed every step of the way

23 March 2026
PensionBee logo

Reply from PensionBee

Hi Annette,

We're happy to hear that our customer service met your expectations. We appreciate you taking the time to leave us this positive feedback.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very Satisfied!

Once I had opened an account on the App, it was as simple as providing my pension reference numbers. Within a matter of weeks my transferred balance was invested and showing in my Pension Beehive. The whole process couldn’t have been easier. Thank you PensionBee.

24 March 2026
PensionBee logo

Reply from PensionBee

Hello Sarah,

We're happy to hear that transferring your pension and seeing it invested in your PensionBeehive was so straightforward. Thank you for sharing your positive experience with us!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Very efficient

Very efficient

7 April 2026
PensionBee logo

Reply from PensionBee

Hi Victoria,

Thanks a lot for your review, it fills us with pride to hear that you are enjoying our service.

Kind regards,
Team PensionBee

Rated 4 out of 5 stars

So far its been plain sailing

So far its been plain sailing, very easy to use and I particularly like the retirement planner tool to calculate different scenarios.

7 April 2026
PensionBee logo

Reply from PensionBee

Hi Jason,

We're happy to hear that you've found our platform easy to use! It's great to know you particularly like the retirement planner and its scenario calculations. Thanks for your feedback.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Kept me in the loop

Kept me in the loop, nice people to talk to.

24 March 2026
PensionBee logo

Reply from PensionBee

Hi Robert,

We're happy to hear that you felt informed and enjoyed speaking with our team. Thank you for your positive feedback!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

So far so good

So far so good. Easy set up. Everything is explained clearly on the website.

31 March 2026
PensionBee logo

Reply from PensionBee

Hi Vickie,

We're happy to hear that the setup was easy and the instructions on our website were clear! Thank you for your positive feedback; we appreciate it.

Kind regards
Team PensionBee

Rated 5 out of 5 stars

Straight forward to transfer pension

Regular updates from my Beekeeper made the process smooth & stress free.

23 March 2026
PensionBee logo

Reply from PensionBee

Hello Jules,

We're happy to hear that our team made the process easy and worry-free through consistent updates. Thank you for sharing your positive experience!

Kind regards
Team PensionBee

Rated 5 out of 5 stars

good and quick

23 March 2026
PensionBee logo

Reply from PensionBee

Hi Robert,
Thank you for leaving a review. We are buzzing to hear that you are happy with our services!
Many thanks,
Team PensionBee

Rated 5 out of 5 stars

So easy to use

So easy to use. They contact you if there is an update or if there is anything you need to do etc. there all very helpful on the emails. Thank you

23 March 2026
PensionBee logo

Reply from PensionBee

Hi Vanessa-jay,

We're happy to hear that our platform is easy to use and that our updates and support via email have been helpful. We appreciate your positive feedback and thank you for your time.

Kind regards
Team PensionBee

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