The representative that helps us with our orders is always very helpful and always shows us what deals are going on. However, there are times where the deals will be better ordering directly from the... See more
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This order, upon 100% manual inspection of ALL units only had 4 pens that were not what I ordered (blue ink instead of black ink). A vast improvement over the last order I received from you where ther... See more
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The web page was easy to navigate, it was easy to order also. The pens are great and the personalization was very nicely done. The only concern I had was it should be a little clearer that if an ite... See more
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The pens are nice, I don't need to distribute them until December but have been using one of them at home. I looked inside and the ink cartridge is soooooo small I wonder how long the ink will last.... See more
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Engraved Alpha Soft Touch Pen with Stylus®
(2K)
Bright Alpha Soft Touch Pen with Stylus
(1K)
Engraved Alpha Stylus Pen with Rose Gold Trim
(1K)
Engraved Bright Soft Touch Diamond Stylus Gel Pen
(942)
Engraved Bright Diamond Stylus Pen
(749)
Mineral Alpha Soft Touch Pen with Rose Gold Trim
(724)
Ombré Alpha Pen with Rose Gold Trim
(721)
Engraved Pearlized Gyro Fidget Stylus Pen
(663)
Engraved Monochrome Soft Touch Diamond Stylus Pen
(542)
Reflections Wall Calendar
(525)
Company details
About Pens.com
Written by the company
About Pens.com
A National Pen BrandThank you for taking the time to leave us a review. We appreciate your input!
Since 1966, Pens.com has helped small businesses grow by offering the quality promotional products their customers love. We make it easy (and affordable!) to find the perfect merchandise for your brand and budget. Whether you need personalized pens to impress your prospects or custom drinkware to thank loyal clients, we've got you covered with our wide selection of pens, bags, drinkware, and more.
Design your promotional products with ease and share them at corporate events, trade shows, for customer appreciation, or in employee welcome kits. With custom merchandise designed to impress, you can stand out with everyone who’s important to your brand.
Why Pens.com?
- MORE SAVINGS: Spend less thanks to our Low Price Guarantee. If you find it for less, we’ll match it.
- MORE FLEXIBILITY: With our low minimum order quantities and Buy Now, Pay Later option, you can get what you need, right when you need it.
- MORE CONFIDENCE: Our Perfect Print Promise means your order is produced exactly as approved, or we'll make it right.
Grow your business with Pens.com—where you can spend less and brand more.
Pens.com Guarantees More!
We’re not happy until you are.
At Pens.com, we’re not happy until you are. Our guarantees are designed to deliver your business the best quality imprint and the lowest price. Here’s why you can trust that we’ll make your business look its best, for less:
- Perfect Print Promise: Customize with confidence! If your order has a print quality issue or your artwork differs from what you approved, simply call our Customer Care Team. We will either discount your order, or reprint and ship your order at no cost to you.
- Low Price Guarantee: We’re all about keeping costs low for small businesses. So if you find the same product for less on a qualifying promotional product site, we’ll match their price. For more details, please contact our Customer Care Team.
Enjoy peace of mind at Pens.com, with guarantees you can count on!
Contact info
1 Sharpie Way, Building 3, 37160, Shelbyville, United States
- 1-866-900-7367
- https://www.pens.com/us/s/customer-service
- pens.com/us
4.1
Great
52K reviews
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Charged me 3 weeks ago
Charged me 3 weeks ago. After 3 weeks I still have not received any message when product will be shipped out. Need it for a show in May 17th
Looks like I am going to cancel my Credit Card charges.
5 March 2026
Reply from Pens.com
Thank you for sharing your feedback Nick, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Terrible experience
Terrible experience, poor quality products, incompetent staff, and an unqualified accounting office. I will never buy from them again, and I'm not the only one
8 May 2026
Unprompted review
Reply from Pens.com
Thank you for sharing your feedback Federica, and we’re truly sorry for the inconvenience with your order. This is not the level of quality or service we aim to provide.
We appreciate you bringing this to our attention. Please send us an email at reviews@pens.com so we can review the situation in detail and assist you further.
Setup & Shipping Fees Too Outrageous
When you are reordering upon receiving a placard in the mail, we shouldn’t have to pay outlandish setup fees again as if it’s our first order, when we already have everything on file. And it doesn’t cost $35-$40 to ship a 3-4lb box of pens. A 100 pens at $2 each should cost $200 plus tax, not $300 plus!
4 May 2026
Reply from Pens.com
Thank you for sharing your feedback Charles, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Ease of ordering
Ease of ordering, product selection, price, keeping you informed every step of the way. Rapid turn around from order placement to delivery. Overall good experience.
4 May 2026
Reply from Pens.com
Thank you for taking the time to share your experience Rodney. We’re glad to hear the process felt smooth and transparent from start to finish, and that everything arrived quickly. Your feedback means a great deal to us, and we truly appreciate your support.
Logos/Stickers washed off
First delivery of cups were washed in the dishwasher, 10 of them, all the stickers/logos fell off. 2nd delivery of what I thought would be new & improved cups ….. same thing . Stickers & logos fall off.
Thanks for trying but this is not quality.
-Tim
7 May 2026
Reply from Pens.com
Thank you for sharing your feedback Tim, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com
Hello Tracy,
We're happy to hear that you found our team helpful and easy to work with. Thank you for your positive feedback!
I have now had three orders with Pens
I have now had three orders with Pens. There were problems with the first two. The first was shipped too late for the trade show. Pens said it was a problem with UPS. I'm sure that's true. But, the net impact was the same. The second order was for shirts, that arrived, but the logo was comically over-sized, and unwearable. Pens credited me for the shirts, which ended up in the trash. The third order was fine.
4 May 2026
Reply from Pens.com
Thank you for taking the time to share your experience with us David. We truly appreciate your honesty and your continued trust despite the earlier challenges. While we regret that your first experiences didn’t meet expectations, we’re glad to know your most recent order went smoothly. Feedback like yours helps us improve, and we value the opportunity to do better for you moving forward. Thank you for choosing Pens, and we hope to support your future projects with greater consistency.
Smooth Delivery
Smooth Delivery
No errors on printing; usually some come broken on the cheaper sale items but still worth it
4 May 2026
Reply from Pens.com
Hello Marcie,
We're happy to hear that the delivery was smooth and the printing was accurate. We appreciate your feedback regarding the condition of sale items and will look into this.
The representative made sure that I was…
The representative made sure that I was completely satisfied even though I have multiple changes
4 May 2026
Reply from Pens.com
Hello Lori,
We're happy to hear that our representative ensured your complete satisfaction, even with multiple changes. We appreciate you taking the time to share your positive experience!
Reply from Pens.com
Hello Karen,
We appreciate your feedback and we're glad you found our product and pricing to your satisfaction. Thank you for your support.
Quality Product at Affordable Cost
The company is providing quality product at affordable prices with fast delivery.
4 May 2026
Reply from Pens.com
Hello Tina,
We appreciate you taking the time to share your feedback. We are pleased to hear you are happy with the quality, price, and fast delivery!
Reply from Pens.com
Hello Rosemary,
We're happy to hear that you found great quality for the money and that your order arrived quickly! We appreciate your positive feedback!
Our customers love the spinning fidget…
Our customers love the spinning fidget stylus pens too much so we make a second order. The ink last for long time and the writing is so smooth. also, love that it has our logo. We definitely recommend it.
3 May 2026
Reply from Pens.com
Hello Peter,
We're so happy to hear your customers love the spinning fidget stylus pens! It's great to know the ink lasts long, the writing is smooth, and that you love the logo. We appreciate your recommendation!
Leaking Ink
The pens look great, grip well and write well. However, they are leaking everywhere.. will need to contact customer support about this.
30 April 2026
Reply from Pens.com
Thank you for sharing your feedback Beth, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Reply from Pens.com
Thank you for taking a moment to share your experience Thomas. We’re glad everything went smoothly and that our products met your expectations. Your support means a great deal to us, and we appreciate you choosing pens.com.
Quality control is poor- wrong color imprint
Bags arrived with wrong color imprint. Items were proofed. Also, Invoice shows the bag being purchased with the proper colors. Poor quality control to let this error occur and not be detected prior to production and/or shipping.
1 May 2026
Reply from Pens.com
Thank you for sharing your feedback Deb, and we’re truly sorry for the issue. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. An email has been sent to you from reviews@pens.com so we can review your complaint and assist you further.
Quality Customer Service
Telephone customer service was helpful explaining the offered discounts and ordering. The representative was attentive and did not make me feel like "just another call", but exhibited genuine interest in my questions. A mistake on one pen from my order of 100 was a minor issue. I contacted Pens.com and a refund for $1.78 is to be issued for the cost of the pen.
1 May 2026
Reply from Pens.com
Thank you for taking the time to share your experience. We’re pleased to know our Customer Care team provided attentive support and made the ordering process clear and comfortable for you. We also appreciate your understanding regarding the small issue with your order and are glad it was resolved promptly. Your feedback means a great deal to us, and we truly value your trust in Pens.com.
Surprise added fees and poor packaging in spite of excessive shipping charges.
They advertise a price, have you design your product, then add on excessive additional fees including an absurd shipping charge. When I received my package, there were 3 bags of pens in the box... with no protective packaging despite the fortune I paid for shipping. Two of the bags had at least one pen that was broken and leaked ink onto approximately 50 of my 250 pens. So 20% of my product was ruined.
4 May 2026
Reply from Pens.com
Hello Gabriel,
We're truly sorry for the inconvenience that this may have caused. Your feedback is very important to us as we strive to provide a positive experience for every one of our customers.
We're committed to making improvements to prevent similar issues in the future. Thank you again for sharing your thoughts. I've also sent you an email to the email address that was provided with further details regarding a resolution.
this was a reorder
this was a reorder. their quality is great and I received my order quickly.
4 May 2026
Reply from Pens.com
Hello Gwendolyn,
We're happy to hear that you are enjoying our great quality products! We appreciate you reordering from us and we're glad you received your order quickly.
The order was just as expected
The order was just as expected! The pens came out better in person than the mock up online! These pens are a hit for my election campaign!
2 May 2026
Reply from Pens.com
Hello Erik,
We're so glad to hear that your order met your expectations and that the pens look even better in person. It's fantastic that they're a hit for your election campaign!
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