Sold by Pens.com UK
The information on this page is based solely on product reviews written by customers of Pens.com UK via Trustpilot.
Brand: Pens.com
MPN: PMC
Well constructed, prominently displaying my logo, writes very well
Reply from Pens.com UK
Hello,
That’s exactly what we love to hear! We’re delighted that you’re happy with the quality of the pen, the visibility of your logo and, most importantly, how well it writes.
Thank you for choosing Pens.com and for taking the time to share your feedback. We hope your pens continue to make a great impression!
Pens.com
I ordered 250 pens which arrive in good time and I was initially pleased with our purchase, this is important to us because we are a charity and this is one of the very few means we have to promote the charity. I kept six pens for myself and passed the remainder on to the convener who has reported back to me that there are a few pens where the capital D of the first word is missing. Unfortunately, on one of the pens that I kept for myself the clip part of the pen snapped off under very little pressure. Consequently, my initial pleasure with the order is now not so positive and I am somewhat disappointed in the product.
Reply from Pens.com UK
Hello,
Thank you for your feedback. We’re pleased to hear that your order arrived in good time and that you were initially satisfied with your purchase. We understand how important these promotional items are to your charity and the valuable role they play in helping raise awareness for your cause.
We’re sorry to learn that some of the pens appear to have printing defects, with the capital "D" missing from the first word, and that one of the pens you kept experienced a broken clip under minimal pressure. We understand how disappointing this must be, especially after your positive first impression of the order.
To investigate this matter further and work towards a resolution, we have opened a Service Request under reference 1983998117. We attempted to reach you by phone to discuss the issue, but unfortunately we were unable to connect. As a result, we have also sent you an email with further details and next steps.
We appreciate you bringing this to our attention and look forward to hearing from you so we can address your concerns as quickly as possible.
Pens.com
Rally comfortable to hold
Reply from Pens.com UK
Hello,
Thank you for your review! We're so pleased to hear that you found the product really comfortable to hold. Comfort and ease of use are important to us, and it's great to know that we've met your expectations. We appreciate your feedback and hope you continue to enjoy our products!
Pens.com
Good quality, nice feel to hold, inscription is well done
Reply from Pens.com UK
Thank you so much for your wonderful feedback! We're delighted to hear that you’re happy with the quality, the feel, and the inscription. Your satisfaction means a lot to us. If you ever need anything else, we’re always here to help!
Pens.com
Pen is ok. However, the custimer service and courier service were absolutely terrible. I had planned on ordering several products, as we are starting a big campaign. Fortunately, I have found a local company to take care of all future orders.
Reply from Pens.com UK
Thank you for your feedback, and please accept our sincere apologies for what happened.
We are deeply sorry to hear about the disappointing experience you had with both our customer service and the courier service. This is certainly not the level of service we aim to provide.
Please rest assured that we have escalated this issue to the concerned teams and the courier department so we can investigate what went wrong and prevent similar issues from occurring in the future.
We truly appreciate you sharing this with us, and we are sorry that this experience has affected your future ordering plans. If you ever reconsider, we would be more than happy to assist you and provide a smoother, more positive experience.
Pens.com
Great pen, logo printed perfectly.
Reply from Pens.com UK
Thank you for your wonderful feedback! We’re thrilled to hear you love the pen and that the logo turned out perfectly. If you need any more customized items or have further requests, we’d be happy to assist!
Pens.com
It was good that I could order m7ltiple colours in 5he one order
Reply from Pens.com UK
Thank you for your feedback!
We’re so glad to hear that you appreciated the option to order multiple colors in one order it’s great to know this feature made your experience easier and more enjoyable.
If there’s anything else we can do to make your next order even better, please let us know. We’re always happy to help!
Pens.com
Good product very good at keeping you updated on progress and fast delivery
Reply from Pens.com UK
Thank you for your feedback!
We’re so glad to hear that you’re happy with the product quality, appreciated our regular updates, and enjoyed the fast delivery. Keeping our customers informed and ensuring a smooth experience is always our priority.
We look forward to serving you again soon!
Pens.com
But delivery disgustingly poor
Reply from Pens.com UK
Thank you for your feedback, and we're sorry to hear that you still did not receive them yet. We've opened a support ticket for this issue (Ticket #1983910644) and have reached out to you , Kindly note that we have proceeded with the resolution and we will be reaching you out again to confirm everything.
We understand how important the design is, and we’re committed to make it right for you. Thank you
Pens.com
still waiting for delivery, due to the delivery company, that pens uk use, inflexible and fake delivery options
Reply from Pens.com UK
Thank you for your feedback, and we're sorry to hear that you still did not receive them yet. We've opened a support ticket for this issue (Ticket #1983894415) and have reached out to you , Kindly note that we have proceeded with the resolution and we will be reaching you out again to confirm everything. We understand how important the design is, and we’re committed to make it right for you. Thank you, Pens.com
Excellent all round give away pen at the right price
Reply from Pens.com UK
Thank you so much for your great feedback! We're glad to hear that the pen made an excellent all-round giveaway and that the price point was just right.
Your satisfaction means a lot to us, and we’re happy our product could support your event needs.
Pens.com
Excellent pens offering great value with personalisation included. Thanks very much
Reply from Pens.com UK
Thank you so much for your kind feedback! We're delighted to hear that you're happy with the pens and the personalisation. It means a lot to us. If there's anything else we can assist you with, we're always here to help!
Pens.com
Great pen for the Price
Reply from Pens.com UK
Thank you for the great feedback! We're glad to hear the pen delivers excellent value stylish, functional, and budget-friendly is always a winning combo.
Looking forward to serving you again!
Pens.com
Very pleased with the pens it was easy to order and personalise them and very prompt delivery .
Reply from Pens.com UK
Thank you for the lovely feedback! We're so glad to hear the ordering and personalisation process was smooth, and that your pens arrived promptly. It’s always a pleasure to know our products and service hit the mark we appreciate your support!
Looking forward to serving you again!
Pens.com
Excellent, just what I wanted and speedy delivery! Good job will be ordering again soon
Reply from Pens.com UK
Thank you so much for the kind words! We're thrilled to hear everything arrived just as you hoped and quickly too.
Your satisfaction means the world to us, and we can't wait to serve you again soon.
Here's to many more smooth and speedy orders ahead!
Pens.com
Good value and good quality . Fantastic delivery.
Reply from Pens.com UK
Thank you so much for the kind words! We're thrilled to hear you were happy with the value, quality, and delivery it's exactly what we aim for.
Your feedback truly means a lot and keeps us motivated to keep delivering excellence.
Looking forward to serving you again soon!
Pens.com
Well for me Iv bought 4 types of pens from yourselves and have just gone back to the first pen bought as it does what it was built for value for money good pen to use what more do you want .
Reply from Pens.com UK
Thank you so much for your kind words! We're delighted to hear that the first pen you purchased continues to deliver great value and performance. It's always rewarding to know our products are hitting the mark for our customers.
We appreciate your loyalty and look forward to serving you again!
Pens.com
Overpaid, with a huge 1 day delivery fee to make sure the order came in time - it arrived extremely late, completely missed the event by days and the pens only looks so-so.
Reply from Pens.com UK
Thank you for your honest feedback. We truly appreciate your effort to ensure timely delivery, and we're sorry the order didn’t arrive as expected.
We understand how important event timing is, and while the delivery didn’t meet your expectations, we’re grateful you gave our product a chance. A claim ticket #1983879447 has been opened for the matter and We’ll be reviewing our logistics to better align future orders with promised timelines.
Your input helps us improve, and we hope to have the opportunity to serve you again with a smoother experience next time.
Pens.com
Quick, easy process with regular updates & quick delivery.
Reply from Pens.com UK
Thank you for the great feedback!
Efficient ordering paired with timely updates and fast delivery is exactly the kind of experience we aim to provide. It’s great to hear that everything went smoothly your input reinforces what works and helps keep that standard high.
If any future projects or restocks are on the horizon, we’re ready to support with the same level.
Pens.com
Excellent choice of pen. Feels nice and writes well.
Reply from Pens.com UK
Thank you so much for the great feedback!
We’re really pleased to hear you’re enjoying the pen , it’s always nice when a product not only looks good but delivers a smooth writing experience too.
If you ever need more or want to explore other styles, we’re here and happy to help!
Pens.com
