Penroseskin Reviews 

689
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 658 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their amazing quality, great scents, and moisturizing properties that leave skin feeling nourished and smooth. Many reviewers appreciate how long the scents last, often receiving compliments throughout the day, and find the products easy to use and apply. The customer service is frequently described as excellent, with staff being helpful, understanding, and quick to respond to inquiries. However, some customers experienced issues with order delivery, noting longer than promised shipping times and a lack of communication regarding tracking. A few other people also felt that the product's scent did not last as long as expected or was not as strong as advertised.

What people talk about most

Product

Customers had positive experiences with the product, often praising its great smell and moisturizing... See more

Quality

Reviewers mention positive feedback about quality, with many praising the great smell and moisturizing... See more

Order

Consumers find order experiences to be ambiguous, with many expressing satisfaction with the ease of ordering... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers praising quick shipping,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the team's helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good smell, definitely does not last as long as some of my colognes but it is a good product. First order and it took much longer than promised in ad (no shocker) but I did get a note stating the... See more

Rated 4 out of 5 stars

This is one of those times that I can’t leave a 5 star review cause the product is not what I expected, but they have an incredible customer service. Deanne took great care of me and she make sure I... See more

Company replied

Rated 4 out of 5 stars

Love how easy it is to use and so far they smell great. Really doesn't last a full 24 hours. Not sure if I need to apply more at the start. Customer service was excellent in tracking the order and... See more

Company replied

Rated 4 out of 5 stars

I think you can improve on your shipping. I had to reach out to your customer service to find out when my shipping was arriving. There was very little communication with the carrier. Then without noti... See more

Company replied


Company details

  1. Cosmetics Store

Written by the company

Penrose Skin is a modern men’s grooming brand redefining luxury body care. We specialise in premium, pheromone-infused body butters inspired by the world’s most iconic fragrances — from Baccarat Rouge and Creed Aventus to Tom Ford Oud Wood. Each blend is crafted to deliver the richness of fine cologne in a deeply hydrating formula that keeps skin smooth, nourished and subtly scented all day long. Our mission is simple: confidence through scent. We believe great skin and great fragrance shouldn’t be limited to sprays that fade within hours. That’s why every Penrose Skin jar combines long-lasting fragrance technology with high-performance moisturisers, creating a product that not only smells incredible but also feels luxurious to use. Trusted by thousands of men across the world, Penrose Skin has become known for its signature scent longevity, premium texture and irresistible attraction appeal. Whether it’s elevating your daily routine or turning heads on a night out, our goal is to help men smell unforgettable and feel confident in their own skin. Penrose Skin, luxury fragrance, reimagined for the modern man.


Contact info

3.9

Great

TrustScore 4 out of 5

689 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 58% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(689)

680 reviews in the last 12 months

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Rated 1 out of 5 stars

That stuff is trash has hardly any…

That stuff is trash has hardly any scent at all and smells nothing like creed

11 May 2026
Unprompted review
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Reply from Penroseskin

Hello Matt,
We're sorry to hear the scent didn't hit the mark for you! Our body butters are inspired by popular fragrances and are designed to complement them rather than replicate them exactly, so the experience can vary from person to person. We'd love the chance to make this right. Please reach out to our customer support team and we'll be happy to help find something that works better for you! 🌿
- Zoe

Rated 5 out of 5 stars

Great scent!!!

Great product, it arrive when it said it would. Package was very professional. I will buy again!

16 May 2026
Unprompted review
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Reply from Penroseskin

Hello Theodore,
Thank you so much for the lovely review! We're thrilled everything arrived on time and that the unboxing experience lived up to expectations. We can't wait to have you back! 🌿
- Zoe

Rated 4 out of 5 stars

You can't go wrong

Well, I do love the texture. I thought it was going to feel like true lotion, but it's thicker. The smell does last, but it depends on the amount you put on. I see why during checkout it almost defaults you to a membership. The aroma isn't as strong as I wish. Although, if you do own the cologne of the same lotion you do have the scent last longer. Other than that, I think it's a good buy. A nice Christmas gift. A nice set to have on hand. This is my first buy so we'll see once I run out which one I'll keep in on rotation.

3 May 2026
Unprompted review
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Reply from Penroseskin

Hello Michael,
Thank you so much for such a detailed and honest review! We're glad you're loving the texture and that the scent is lasting well when layered with your cologne. That's actually one of our favourite ways to use it! You're right that the amount you apply makes a big difference with the aroma, so don't be shy with it! We hope as you continue using it you'll find your perfect routine, and we'd love to see you back when it's time to restock. A great first buy with hopefully many more to come! 🌿
- Zoe

Rated 5 out of 5 stars

As advertise

As advertise. I’m keeping my subscription

15 May 2026
Unprompted review
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Reply from Penroseskin

Hello Jose,
That's amazing to hear, thank you! We're so glad it's living up to expectations and we're thrilled to have you as part of the Penrose Skin family. We look forward to taking care of you every month! 🌿
- Zoe

Rated 1 out of 5 stars

I would not recommend this product or…

I would not recommend this product or company to anyone. They tell you your product will be there in 5 to seven days, and it may take 3 to 4 weeks. They also charged my card a second time for products that I did not purchase. I had to contact my bank to file a fraud case. AGAIN I DO NOT RECOMMEND THIS COMPANY!!!!

12 May 2026
Unprompted review
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Reply from Penroseskin

Hello Stacey,
We're truly sorry to hear about your experience and sincerely apologise for the frustration this has caused. Shipping delays and any unexpected charges are something we take very seriously, and this is absolutely not the experience we want for our customers. We would really like the opportunity to look into this for you personally and get things resolved. Please reach out to our customer support team directly and we will make it a priority to investigate and make this right for you.
- Zoe

Rated 4 out of 5 stars

Surprised

Wanted to try something different. Was surprised by the results.

14 May 2026
Unprompted review
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Reply from Penroseskin

Hello there!
We love a pleasant surprise! So glad you took the chance and that it paid off. Welcome to the Penrose Skin family! 🌿
- Zoe

Rated 5 out of 5 stars

Lyca was great resolving initial…

Lyca was great resolving initial issues.

Will order again.

13 May 2026
Unprompted review
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Reply from Penroseskin

Hello Da,
Thank you for the kind words! We're so glad Lyca was able to get everything sorted for you. We'll be sure to pass on the praise! We look forward to your next order! 🌿
- Zoe

Rated 1 out of 5 stars

Extremely disappointed with both the…

Extremely disappointed with both the product and the lack of service. I purchased the Deep Bleu and Visionaire body butters, which are advertised as being 'inspired by' Bleu de Chanel and LV Imagination.

The Product: Having compared them side-by-side with my original bottles of the designer fragrances, I can confirm they smell nothing like what is advertised. The scent profiles are completely off and don't even come close to the descriptions provided on the website.

The Service: Their customer service is non-existent. They promise a 24-hour response time, but once they have your money, they simply stop responding to emails. I have sent multiple follow-ups with photographic proof of the discrepancy and have been met with total silence.

I have now been forced to raise a formal dispute with my credit card company to recover my funds. Save your money and buy elsewhere—this company does not stand behind its products or its customers.

5 May 2026
Unprompted review
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Reply from Penroseskin

Hello Pratrik,
Thank you for taking the time to share your experience, and we sincerely apologise for the frustration this has caused. We're sorry to hear the scents didn't meet your expectations. Our body butters are inspired by designer fragrances and are crafted to complement rather than replicate them exactly, though we understand that may not have been clear enough upfront. We're also very concerned to hear your emails have gone unanswered, as this is not the standard of service we hold ourselves to. We'd really like the opportunity to look into this personally and make things right. Please reach out to us directly and we will prioritise your case.
- Zoe

Rated 5 out of 5 stars

I love how quickly I get a response via…

I love how quickly I get a response via email. The Crimson 540 smells amazing.

12 May 2026
Unprompted review
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Reply from Penroseskin

Hello Curtis,
Thank you so much! We're thrilled our team could get back to you quickly and that you're loving the Crimson 540. It's such a special one! We can't wait to have you back! 🌿
- Zoe

Rated 4 out of 5 stars

The smell is great and I love it…

The smell is great and I love it although wish it was a bit more potent

8 May 2026
Unprompted review
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Reply from Penroseskin

Hello Daniel,
Thank you for the lovely feedback! We're so glad you're loving the scent. A little tip: applying a bit more product or layering it with your matching cologne can really help amp up the potency! We hope that helps and we look forward to seeing you again soon. 🌿
- Zoe

Rated 4 out of 5 stars

I have only used the crimson!

I have only used the crimson, it is refreshing and subtle.

11 May 2026
Unprompted review
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Reply from Penroseskin

Hello Earl,
Thank you for sharing! We love that the Crimson is hitting the spot for you. Refreshing and subtle is such a great everyday wear. We hope you get the chance to explore the rest of the range soon! 🌿
- Zoe

Rated 1 out of 5 stars

Complete scam

Complete scam. Do not buy anything from this company, you will never receive it!!!. AI customer services said item has been collected by Royal Mail but strangely, royal mail don't have it. AI customer services then said that someone would be in touch within 48hrs!, still waiting 4 days later!!!.

12 May 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hello there,
We're truly sorry to hear about your experience and completely understand how frustrating this must be. A missing order with no follow up is absolutely not the standard we hold ourselves to and we sincerely apologise for the delays in communication. We would really like to look into this for you as a matter of urgency. Please reach out to our support team directly and we will make this a priority to get resolved for you as quickly as possible.
- Zoe

Rated 5 out of 5 stars

Placing the order was easy

Placing the order was easy. And communication while it was being delivered was awesome. Even though there was a delay, it was communicated to me as to what to expect. And most of all, the product DID NOT disappoint!

8 May 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hello Octavio,
Thank you so much for this wonderful review! We're thrilled the ordering process was smooth and that our team kept you in the loop throughout. We know delays can be frustrating, so we always aim to communicate openly and we're glad that came through. Most importantly, we're so happy the product didn't disappoint! We can't wait to have you back! 🌿
- Zoe

Rated 5 out of 5 stars

Great products

Great products! The scents are amazing and they last.

26 April 2026
Unprompted review
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Reply from Penroseskin

Hello Greg,
Thank you so much! Amazing scents that last is exactly what we're all about. So glad you're loving them! We can't wait to have you back! 🌿
- Zoe

Rated 1 out of 5 stars

I bought 5 of the “butters”… here’s the truth


Update: I’ve edited my review to go down to 1 star. Their “money back guarantee” is misleading, only if the product is unused, meaning you really can’t even try it. They also are trying to negotiate everything other than giving me my money back. The customer service is a sham.

I bought 5 of the Fragances, Here’s the truth, Pros and Cons, not a bot and not a influencer, also clearing stuff up:

Pros:
They all smell amazing… while they last
-the feedback of they don’t “smell like the real thing” a lot of them are pretty close, keep in mind the fragrance will obviously be a little different bc the real fragrance does not have shea butter in it.

Lots of Fragrance options to choose from and switch it up

Pro/con: not sure that it’s an actual organic butter, it is more whipped like a thicker lotion. It’s cool if you don’t want to be all oily.

Cons- it doesn’t last, I’m actually upset because it lasted maybe all but an hour if we are being honest. I recently ordered the other brand and it does last a lot longer, oily but last longer.

Paying a little over $100 for something that doesn’t last is what did it with me, and I have not been able to get a response from customer for my “money back guarantee” they advertise so heavily on their website.

7 May 2026
Unprompted review
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Reply from Penroseskin

Hello Jose,
Thank you so much for such an honest and thorough review! We really appreciate you taking the time to share both the pros and cons. We're glad the scents are hitting close to the mark and that you're enjoying the range! We completely take on board your feedback on longevity and understand how disappointing that must feel, especially at that price point. We're also truly sorry your refund request has gone unanswered as that is not the experience we want for any of our customers. Please reach out to us directly and we will make it a priority to get your money back guarantee honoured as quickly as possible. 🌿
- Zoe

Rated 4 out of 5 stars

Scent lasts

1 May 2026
Unprompted review
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Reply from Penroseskin

Hello there,
That's what we love to hear! Thank you for sharing. We look forward to seeing you again soon! 🌿
- Zoe

Rated 5 out of 5 stars

Penrose

The scents are very easy to apply and last all day.

10 May 2026
Unprompted review
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Reply from Penroseskin

Hello Benjamin,
Thank you! Easy to apply and all day wear is exactly the experience we create for. So glad it's delivering for you! We can't wait to have you back. 🌿
- Zoe

Rated 4 out of 5 stars

Scents actually match the fragrances…

Scents actually match the fragrances they claim to and the staying power is not overstated

28 January 2026
Unprompted review
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Reply from Penroseskin

Hello Gerry,
Thank you so much! That really means a lot to us. We put a lot of care into getting the scents right and making sure they deliver on staying power, so it's great to hear it's coming through! We look forward to seeing you again soon. 🌿
- Zoe

Rated 4 out of 5 stars

The product smells good

The product smells good. I feel like I get a good 6 hours before it fades

9 May 2026
Unprompted review
Penroseskin logo

Reply from Penroseskin

Hello Kevin,
Thank you for the feedback! We're glad you're enjoying the scent. For an extra boost of longevity, try applying a little more generously or layering it with your matching cologne to really make it last! We hope to see you again soon. 🌿
- Zoe

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