Pennyandmeriwether Reviews 35

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Great service and beautifully crafted products! There was a minor issue with my first order, but the team — especially Tom — handled it with professionalism and care. Communication was fast, the solu... See more

Rated 5 out of 5 stars

Mistakes sometimes happen with online order fulfilment - unlike so may businesses, Penny & Meriweather sorted an item mix up without question delay. That’s great service. Esp in December.

Rated 5 out of 5 stars

Very attentive in your expediency in dealing and dispatching my order. It’s a same I misread the capacity of the Atmos Vacuum Cannister - its the same as I had already. You did help in bringing to m... See more

Rated 5 out of 5 stars

Delivered in good time and condition and has been useful since. I rate it highly and recommend anyone thinking about investing in a TOPL mug get one as soon as possible.

Company details

  1. Equipment Supplier

Written by the company

At Penny & Meriwether, personalisation is at the heart of everything we do. We offer a diverse range of coffee equipment, pet products and other accessories that can be customised to make the perfect gift, addition to your home or to increase your brand visibility. We pride ourselves on sourcing quality products in our markets and delivering exceptional customisation services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

35 reviews

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Rated 5 out of 5 stars

Great service and beautifully crafted…

Great service and beautifully crafted products!
There was a minor issue with my first order, but the team — especially Tom — handled it with professionalism and care. Communication was fast, the solution was fair, and the follow-up process was smooth. I’m genuinely impressed and happy to support a brand that values its customers so much. Highly recommended!

4 June 2025
Rated 5 out of 5 stars

cannot recommend Penny highly enough

cannot recommend Penny highly enough! From the very first consultation, she was incredibly supportive, knowledgeable, and patient. As a first-time mum struggling with breastfeeding challenges, including latching issues and concerns about milk supply, Penny gave me the confidence and practical guidance I needed.

She took the time to listen carefully and provided tailored advice that worked for both me and my baby. Her encouragement and expertise made a huge difference in my breastfeeding journey. Thanks to Penny, I now feel much more confident and comfortable feeding my baby.

If you’re looking for a compassionate and skilled lactation consultant, Penny is absolutely fantastic!

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Loved by me and the recipient

Loved by me and the recipient. Super high quality, personalisation and a great design. As described and quick delivery. Such good service all round.

10 March 2025
Rated 5 out of 5 stars

Incredible experience

Incredible experience. Personalised item was posted on the day of order and received within 48 hours of placing the order. Thanks for such great personalisation options, high quality jug and excellent speed. 10/10 recommend

16 December 2024
Rated 1 out of 5 stars

Failed to deliver product or service

Ordered a push tamper from their sister company, clockwork espresso, in June of 2023. It was back ordered so I expected a wait of a couple months. In September of '23 the owner sent a mass email to apologize for the delay and promised more shipping info would be sent in the next week. That was the end of communication. The owner did not respond to emails sent in December of 23 or March of 24. I was finally able to contact them through the support chat on pennyandmeriwether.com in April of 2024. The owner was non apologetic, blaming the delays and lack of communication on his wife's recent pregnancy. I'm not sure how in seven months he was not able to find the time to reply-all to the September email and "still working, be patient please," nor to respond to my 2 inquiries with a "hang tight, I'll look into it." I thought the company had gone under and taken my 140 quid with it. The owner seemed befuddled that I was not willing to congratulate him on the birth of his child even though he had been holding my money for the better part of a year at this point. This company allegedly makes a good product, but the owners do not have the bandwidth to properly run a company nor to provide adequate customer service at this time.

12 April 2024
Unprompted review

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