Peninsula AU Reviews 

2,734
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 541 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear guidance, ensuring that complex challenges are easy to understand and navigate. People note that the advice received is prompt, professional, and practical for managing day-to-day operations effectively. Some reviewers were not happy with the lengthy service contracts and felt that support was unresponsive when help was desperately needed. Others mentioned difficulties in reaching the right team, noting that emails went unanswered and concerns were repeatedly misunderstood. A few individuals also experienced wasted time due to missed meetings and additional unexpected charges.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly knowledgeable across various consultations.... See more

Customer service

People report positive experiences with customer service, noting that advisors are consistently helpful,... See more

Service

Reviewers mention positive feedback about service, highlighting efficient, professional, and exceptional... See more

User experience

Clients share positive opinions on user experience, highlighting professional and extremely knowledgeable... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience working with Wayne. He helped us implement our Work Health and Safety policies and documentation, as well as guided us through using our new technology platform. Wayne... See more

Company replied

Rated 5 out of 5 stars

Scott was absolutely amazing. Well on time ( early even better). Explained everything well. Let us ask questions and go back if we didn't understand and re explain. super friendly, awesome guy. Than... See more

Company replied

Rated 5 out of 5 stars

I have just dealt with Penny Crittall on an employee redundancy for one of our clients. Penny was prompt, professional and showed great care to make sure we got the best result. It was a complex area... See more

Company replied

Rated 5 out of 5 stars

Information relevant to my business Mitchell and George, our presenters clearly know their work and enjoyed delivering it to my team Content very relevant and applicable to my business My team were... See more

Company replied


Company details

  1. Human Resource Consulting
  2. Business and IT Consulting Agency
  3. Employment Consultant
  4. Legal Services
  5. Occupational Safety and Health
  6. Software Company

About Peninsula AU

Written by the company

Peninsula is one of the largest providers of Workplace Relations and Health and Safety services in Australia. Today, we proudly service 30,500 small to medium businesses, which are the backbone of the Australian economy. We have revolutionised the way business owners access help with employee relations, wage information, and WHS challenges with our 24/7 advice line.

24/7 advice

When you need instant answers to challenging situations so you can make an informed decision, it can be frustrating to have to wait until the next business day to talk to someone. Whether you’re struggling with an employee dispute or a risk assessment, get the support you need – whenever you need it with our 24/7 advice line.

HR documentation

Allow Australia’s leading employment relations specialists to craft your HR paperwork. That’s your policies, employee handbooks, disciplinary letters, and much more – all sorted for you.

Health & safety support

Remove risks from your workplace with expert advice and ongoing support. Minimise the chance of accidents, injuries, and claims and enhance the safety of your workplace with in-person audits, risk assessment guidance, and more.

Legal protection

Know you’re protected against the most common tribunal claims with start-to-finish legal support.

About Peninsula Australia

Peninsula Australia (formerly Employsure) has been providing professional services to small and medium sized businesses across Australia since 2012. We started small ourselves, so, although we've grown over the years, our values remain the same. We know the challenges Australian small businesses face and the ongoing support they need because we are still a small business at heart. Today our services go beyond HR and employment relations to cover health and safety management, compliance, legal representation for workplace claims, and much more besides. Whatever we do, the service is always provided by a handpicked team of experts, so you can be sure you're getting the best from the best.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(2,734)

532 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt explanation of employment status

Ashleigh was very helpful to explain an appropriate pathway to resolve an employment issue, and to draft an appropriate letter of reply. It saved me considerable time and angst!

16 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Helen,

Thank you for your feedback.

We’re so pleased to hear that Ashleigh was able to guide you clearly through the situation and provide a practical solution. It’s great to know her support and assistance in preparing your response helped save you both time and stress.

We really appreciate you sharing your experience and will be sure to pass this on to her.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter Makhlouf very helpful advise in a…

Peter Makhlouf very helpful advise in a very delicate situation. Would appreciate his assistance with any future matters if they arose.

15 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Linda,

Thank you for your kind words.

We’re glad to hear that Peter was able to assist you effectively during a sensitive situation. It’s great to know his support made a positive impact, and we truly appreciate your confidence in reaching out to him again in the future.

We’ll be sure to share your feedback with him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Great experience

So happy with my experience with Peninsula. Ryan came out to my salon and explained everything so well and assisted me in setting up a new HR system for my business. He was extremely polite, professional & thorough in his explanations. I have been able to gather a clearer understanding of what my business needs and it is all underway to put this into action. Couldn’t recommend more highly, thankyou Ryan!

1 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Bec,

Thank you for your wonderful feedback!

We’re so glad to hear you had such a positive experience with Ryan. It’s great to know he was able to guide you clearly through everything and support you in putting the right HR systems in place for your business. We’re especially pleased that you now feel more confident about the direction you’re taking.

We really appreciate your recommendation and will be sure to pass on your kind words - thanks again for sharing your experience!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

The call back was very quick and the…

The call back was very quick and the advice was exactly what was needed

14 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Sharyn,

Thank you for your kind feedback.

We’re pleased to hear that you received a prompt response and that the guidance provided met your needs perfectly.

We really appreciate you taking the time to share your experience.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Very helpful


Kirt has been very helpful and available when needed also checks in to make sure everything is ok

14 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Lee-Anne,

Thank you for your feedback.

We’re delighted to hear that Kirt has been so supportive and responsive whenever needed. It’s great to know he takes the time to follow up and ensure everything is running smoothly.

We really appreciate you sharing your experience and will be sure to pass this on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Hi Sebastian Diaz was both supportive…

Hi Sebastian Diaz was both supportive and understanding of the situation, asked the appropriate questions, and ensured the advise given was pertanent to the situation. He clarified the sections against which the employees breach applies, and confirmed action required. He acknowledge that as an organsiation we need to do things correctly, and was supportive efficient at all times.

14 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Annie,

Thank you for taking the time to share your experience.

We’re pleased to hear that Sebastian approached the situation with care and professionalism, asking the right questions and providing guidance that was relevant and practical. It’s great to know he clearly explained the applicable areas and outlined the necessary next steps while supporting your organisation in handling matters appropriately.

We truly appreciate your feedback and will be sure to pass it on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter was polite

Peter was polite, informative and prompt with his advice. He provided support within his parameters and ensured their was a fair and just service for both us as employers and for our employees. Thank you Peter.

13 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Michelle,

Thank you for your thoughtful feedback.

We’re glad to hear that Peter’s approach was both professional and helpful, and that his guidance was clear and timely. It’s great to know he was able to support you while keeping things balanced and fair for everyone involved.

Your appreciation means a lot, and we’ll be sure to pass it on to him.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Simon Gray needs to be cloned

Simon Gray is incredible and has been such a pleasure to come do face to face meetings in our veterinary clinic with our Vets for myself and our practise manager. I wish he worked with us all the time. We can not recommend him highly enough.

1 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Lucy,

We’re so pleased to hear about your positive experience.

It means a lot to know Simon has made such a strong impression and that his in-person visits have been valuable for both you and your team. He truly enjoys working closely with clients and building those relationships.

We really appreciate your kind words and recommendation - thank you for taking the time to share your feedback!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Isla and Rachel have both been an…

Isla and Rachel have both been an excellent support and wealth of knowledge.

12 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Jess,

Thank you for your feedback!

We’re so pleased to hear that Isla and Rachel have been such a valuable source of support and shared their expertise with you.

Your kind words are greatly appreciated, and we’re glad to have been able to help.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Staff

Staff, service, clarity

13 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Hayley,

Thank you for your feedback!

We’re delighted to hear that our team delivered clear communication and great service throughout your experience. Your kind words mean a lot to us.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Excellent support from Ashleigh

Ashleigh was superb; very professional and helpful. She asked very good questions and provided excellent HR advice.

12 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Peter,

Thank you for your wonderful feedback!

We’re so pleased to hear that Ashleigh provided such professional and supportive guidance. It’s great to know her thoughtful approach and expertise made a positive difference - your kind words are truly appreciated.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

The right advice

Linda answered all my questions and made sure I understood the information that was communicated to me.

12 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Andrea,

Thank you for your kind feedback!

We’re delighted to hear that Linda was able to clearly address all your questions and ensure you felt confident in the information provided.

We really appreciate your support and are glad you had such a positive experience.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Micah made our call very comfortable…

Micah made our call very comfortable for me. I haven’t been working with Local Bloke Services for quite 12 months, and to be honest, I was feeling overwhelmed. However, Micah made the call easy with his friendly approach and took the time to reword questions whenever I was unsure about what he was asking.

Overall, I would feel very comfortable if I ever needed to have another call with Micah. Thank you for making me feel comfortable and not stressed throughout the conversation.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Courtney,

Thank you for your kind feedback.

We’re so pleased to hear that Micah made the conversation feel easy and supportive, especially after you’d been feeling a bit overwhelmed. Creating a comfortable and reassuring experience is so important to us, and it’s great to know his friendly approach and clear communication made a difference.

It’s also wonderful to hear you’d feel confident speaking with him again in the future. We’ll be sure to pass on your kind words, he’ll really appreciate them.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Sound advice

Joseanne made my experience great. She was very professional, understanding and helpful.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Steph,

Thank you for your feedback.

We’re so glad to hear that Joseanne made your experience a positive one. Her professionalism, understanding, and helpful approach are exactly what we aim to provide.

We’ll be sure to share your kind words with her - she’ll really appreciate it.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Simon sat down and clearly explained…

Simon sat down and clearly explained all the services Peninsula AU has. He had the answers to all my questions and it really seemed he cared about looking after my business.

11 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Matthew,

Thank you for your feedback!

We’re so pleased to hear that Simon took the time to walk you through our services in a clear and thorough way. It’s great to know he was able to answer all your questions and demonstrate genuine care for your business.

We’ll be sure to pass your kind comments on to him.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Seb Diaz was friendly and helpful and…

Seb Diaz was friendly and helpful and explained everything clearly. He was patient in answering our many questions and we felt confident moving forward.

6 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Rain,

Thank you for your kind feedback!

We’re delighted to hear that Seb made such a positive impression - being approachable, thorough, and patient is exactly the level of service we strive to provide. It’s great to know you felt well-informed and confident moving forward.

We’ll be sure to pass on your comments to Seb.

Warm regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Peter was very helpful and consistently…

Peter was very helpful and consistently assisted with everything I asked. the service was very good

11 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Mirna,

We’re really pleased to hear that you had such a positive experience.

It’s great to know that Peter was able to support you so effectively and respond to your needs throughout.

We’ll be sure to pass on your kind feedback - thanks for taking the time to share!

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Great service and professional staff.

9 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Zoran,

Thank you for your kind feedback!

We’re delighted to hear you’ve had such a positive experience with both our service and team. Delivering professional support and maintaining high standards is something we’re very proud of, so it’s great to know this stood out to you.

We appreciate you taking the time to share your thoughts and look forward to continuing to support you.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Linda was exceptional in discussing the advice needs

Linda was exceptional in discussing what policies we want to implement in the business. Linda was knowledgeable, helpful and I felt the experience was excellent.

9 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Les,

Thank you for your great feedback!

We’re so pleased to hear that Linda made such a positive impression while working through your policy needs. It’s fantastic to know her expertise and supportive approach helped guide the conversation and made the process smooth and valuable for you.

We really appreciate you sharing your experience and are glad to hear it was such a positive one.

We look forward to continuing to support you and your business moving forward.

Kind regards,

Jemima @ Peninsula

Rated 5 out of 5 stars

Exceptional service and welcoming staff

The quality of service I have received has been exceptional.
Most of my interactions have been with Ryan McLeish and they are always handled with the utmost professionalism and respect. Every question, no matter how small or complex, is treated as important and addressed thoroughly.
His attention to detail and clear explanations ensured that nothing is left unclear or unanswered. Ryan consistently makes sure our concerns and requirements are directed to, and resolved by, the appropriate departments whenever necessary.
I would highly recommend for other businesses to use your services.

8 May 2026
Unprompted review
Peninsula AU logo

Reply from Peninsula AU

Hi Linda,

Thank you for your fantastic feedback and recommendation!

We’re thrilled to hear that you’ve consistently received such a high standard of service, and that your experience with Ryan has been so positive.

It’s wonderful to know he approaches every interaction with professionalism and respect and takes the time to ensure each query, regardless of complexity, is handled thoroughly.
We’re especially pleased that his attention to detail and ability to communicate clearly have helped give you confidence that nothing is overlooked, and that any matters are efficiently directed to the right teams for resolution.

Your kind words mean a great deal to us, and we truly appreciate you recommending our services to other businesses. We look forward to continuing to support you moving forward.

Kind regards,

Jemima @ Peninsula

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