Bought a Penfield jacket in Feb 2026 and after wearing it five times the stitching started coming apart. This is the bowerbridge jacket. I thought it was meant to be good quality. Contacted Penfield c... See more
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I must say, I was a little sceptical after reading some of the reviews here, but in my experience, my concerns were unfounded. I bought a Borg Fleece in the sale which I am extremely pleased with.... See more
WORST CUSTOMER EXPERIENCE TO DATE! sent a couple of items back which Penfield have acknowledged receipt of nearly 4 weeks ago. Still not had any sign of a refund, since this has now gone past their 1... See more
Bought two fleece tops the same size but different colours. One was for fine, the other looks like I'm wearing shoulder pads, my mates found it hilarious! Tried emailing them, but the emails are b... See more
1.9
Poor
129 reviews
No history of asking for reviews
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Hasn’t replied to negative reviews
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Very quick delivery and coat is great
30 November 2022
Unfortunately Penfield uses 2nd Class…
Unfortunately Penfield uses 2nd Class Royal Mail and my last order was delivered to an unknown address. When I brought it up with customer service, I was told to go from door to door until I find it, which was an absolutely impossible task. Now I lost the item and my money. The reply from Penfield is incorrect. The photo IS NOT of my door and I told them that.
30 November 2022
Reply from Penfield
Hi Debora,
Thank you for your review. We are sorry to hear of this issue.
When looking at the tracking and photo this shows that the parcel has been delivered to the correct address, posted through your letterbox, this was also stated by our colleague via email. Sadly for this reason we are unable to accept your claim.
We apologise for the delay and for any inconvenience caused.
Miguel - Customer Experience, Penfield.
Excellent service
28 November 2022
Easy ordering and quick delivery
29 November 2022
Love Penfield coats and this one…
Love Penfield coats and this one doesn’t disappoint!
Great products, great price,hassle free delivery what more could you ask for!! Thanks!!
23 November 2022
Great product
7 November 2022
Exactly what I was looking for.xxl
Exactly what I was looking for.xxl
Size chest 46 to 48 fits perfect for me would recommend on buying this product
7 October 2022
Everything from ordering to delivery…
Everything from ordering to delivery was first ckass
12 October 2022
Impressed with the quality of the…
Impressed with the quality of the clothing. Some lovely attention to detail and thoughtfully packaged.
8 October 2022
Not happy
I ordered three t-shirts, black, marshmallow and grey. There was no black, two marshmallow color instead. Plus I ordered size S for all but one of them arrived in size M. Completely disappointed
7 October 2022
Reply from Penfield
Hi Roya,
Thank you for your review. We are sorry to hear of this issue. A colleague has been requested to get in touch to offer assistance.
We apologise for the delay and for any inconvenience caused.
Miguel - Customer Experience, Penfield.
Straight forward to order and delivered…
Straight forward to order and delivered on time, you can't ask for anything more.
28 September 2022
Really good service
24 September 2022
Fantastic product
Fantastic product, easy checkout and fast delivery. Would highly recommend!
13 September 2022
Shop elsewhere, the quality of items do not reflect the price
Received a top with the sewing of the stiches all over the place. Clearly no quality control checks at this company anymore.
I have spent hundreds of pounds with them in the past but would not anymore.
Customer service is a joke takes them several days to reply and any reply is short and blunt (I e. Takes them 3 replies each day apart to tell me something they could just of said in the first email).
Customer service is painfully slow winded. They make it a pain to return items especially as I received such a shoddy item they first were trying to make me pay to return the item.
They also didn't refund me the cost of the original postage. Bit cheeky really as it wasnt my choice to return the item, what I received was simply unwearable.
Spend your hard earned money elsewhere.
22 September 2022
Reply from Penfield
Hi Lyndsey,
Thank you for your review. We are sorry to hear of the issue with your item. I can confirm your warranty request has been accepted and you have been provided free returns to send your item back for a full refund. A colleague has also confirmed with you that you will receive a refund for your initial postage charge as well.
We apologise for any inconvenience caused.
Alex - Customer Experience, Penfield.
Great item,great service,quick delivery
29 August 2022
Very easy transaction…
Very easy transaction and the delivery charge of £2.99 was a pleasant surprise. Item arrived pretty quickly even though I went for economy delivery. Great item too - top quality as you’d expect from Penfield
20 August 2022
Excellent heavy-made quality clothes
Excellent heavy made quality clothes, loveall my penfield stuff. Lasts ages
6 August 2022
Followup regarding returning from the…
Followup regarding returning from the US:
I just shipped the jacket back. The cheapest option was USPS at $123.57. This is absolutely ridiculous and unprofessional that Penfield could not fix the rebound returns system or figure out a way to get me a prepaid shipping label to return this faulty, poor quality jacket. I will never buy anything from Penfield again.
20 July 2022
Unprompted review
Reply from Penfield
Hi JPS,
Thank you for your review. We are sorry to hear of this issue.
Please provide with with your order details. A colleague will reach out to offer assistance.
Alex - Customer Experience, Penfield.
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