PenCarrie Reviews 114

The customer service with this company is always exceptional. On my most recent purchase Tracey got me out of a very deep hole by getting goods out to me after their cut off time. This shows it's not... See more

Recently came in touch with a member of staff called Sarah, I’d like to begin by saying, what a lovely lady! I’ve had no issues with her she helped with a minor problem and gave me a 10/10 experience... See more

Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... See more

The level of support and service from all the members of the customer services - Hannah, Nikisha, Tracey, Heidi, Sarah, Olivia, Shelly was very polite and addressed everything and resolved the... See more

Extremely disappointed with Pencarrie’s handling of a critical delivery issue. We experienced repeated delivery failures over an eight day period via their courier partner. While courier issu... See more

Worked with Pencarrie for over 10 years. Their customer service simply outclasses the rest of this industry. The entire team are very helpful and go out of their way to help, which just means our bus... See more

Shelley along with the rest of your customer service team are absolutely brilliant. Nothing is too much trouble and more importantly whenever I phone up I’m made to feel like a valued customer. Wi... See more

I requested an update to our records as I was receiving e-mails that were irrelevant to my department. Both Hannah and Nikisha responded promptly advising this had been done with Hannah also advising... See more

Natasha and Hannah helped - I am looking for a matching coloured apron and cap for a customer and they went through the entire range and even asked the warehouse to bring up matching items for them t... See more

We've used PenCarrie for years now and they’ve always been one of our most reliable suppliers. Orders are nearly always spot-on, and when there’s ever a rare hiccup, their customer service team... See more

Wow! Pencarrie and all their staff are AMAZING. Our delivery didnt arrive today which was very important. Pencarrie acted immediately, ensuring our delivery was returned as we had ordered. They are... See more

Olesya has been our account manager and has been incredibly supportive and amazing throughout. She is always available when needed, taking the time to go through products with us and offering valuable... See more

Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... See more

Great company! If you ever need anything that isn’t on their website the customer service team will always try and help you! Outstanding supplier who I will continue to use! Special mention to Sara... See more

I have in the last few days spoken and seeked assistance from your internal sales team, with Olesya. She has been remarkable and was able to assist in a very professional manner and carried out... See more

Pencarrie has been very supportive as a supplier and this year we have moved a step up marking them as our prime supplier for all goods. Tracey from their team is extremely helpful and so are the ot... See more

I had a great experience getting help with my query. Olesya was extremely professional, patient, and genuinely helpful throughout the whole process. She quickly understood the issue and provided the e... See more

Working with Pencarrie is always easy. With such a huge selection of products on offer, there are occasions when I need a little support to find exactly what I’m looking for. Today, I called and s... See more

Great company offering everything you need at the click of a mouse or you can call them and speak to their highly experienced sales staff. I had a last minute urgent order for a large number of prem... See more

All the team at pencarrie are absolute heroes! I can’t fault them one bit, they’re all so friendly, helpful and know their products! Thank you for always looking after us and for going above and beyon... See more

Lady very helpful. Would have given 5 stars but didn't seem fair to be charged twice because your courier lost my parcel. I don't see why you can't take the brunt of the cost of the 2nd order until th... See more

We’ve been using Pencarrie for around nine years now, and honestly, we wouldn’t go anywhere else! The team are absolutely incredible. Nothing is ever too much trouble. On the rare occas... See more

Alex took a call from me and she was really helpful with a minor fault with a T-shirt. I would normally discard the very occasional faulty T-shirt for eco reasons as much as my own admin time. But I... See more

Tracey and the team have been amazing. Always on hand with speedy responses and quick reactions to the issues in hand. Excellent Customer Service whilst approachable and friendly. A pleasure to wor... See more

Kieran was fantastic! was so nice and helpful on the phone, sorted everything out in a matter of minutes! Our problem wasn't due the company's error it was down to a courier's error but he still went... See more

Thank you to the entire Pencarrie team for your years of exceptional service to our clients—special shout-out to Sarah, who is always available to help and guide. I also love to hear about the charita... See more

Beyond impressed with this company! Amazing service. Heidi helped me quickly and efficiently - she brought up my order and knew what I needed straight away. She was amazing. The website is one of the... See more

We had some issues with DPD delivering some important stock from Pencarrie, so I give them a call and I spoke to Shelley. She assisted me in a very quick and effective way and she was also super kind.... See more

A shout out to Alex in the customer service team, she was an absolute star! Slight issue with our order but she was very quick to get this rectified and have our new item out for next day delivery - S... See more

Called for help with back orders, spoke to Sarah she was so helpful on the call and has also made our life easier in the future, by taking care of these for us. Other colleagues have also spoken to S... See more

I use Pencarrie frequently as a supplier of my stock items for embroidery and resale. On checking a recent delivery I noticed that an item was missing, so I called customer services and spoke to Ha... See more

Always a pleasure to deal with PenCarrie, there staff are always helpful, polite and knowledgeable and they are always happy to put themselves out to help you. Plus they have a great range of product... See more

Very thorough answer Hannah selected all the cream T shirts to match my customers request. She was speedy and efficient It really helps me here Well Done !

Had a tricky brand colour match for a garment and Heidi was great with suggestions and took the time to find the best option (despite being very late on a Friday afternoon) ....great service and anoth... See more

Pencarrie i would like to thank you all for being so patient and helpful in everything we ask. 40 years of being in this business we have seen some changes and some we don't like. Patience is a ve... See more

I’ve always had a great experience with PenCarrie. Their customer care team is outstanding — friendly, polite, and always happy to help. Every time I’ve had a query, they’ve gone out of their way to m... See more

Sarah is amazing and goes above and beyond helping us everytime. She is so friendly and very knowledgeable. Sarah is a credit to Pencarrie and gets things done immediately! :)

Amazing service from PenCarrie. Hannah was so helpful and such a friendly person to speak to over the phone. She sorted out my issue in five minutes or less and I can't stress how helpful and cheerful... See more

These guys are next level! Always so helpful and so nice on the phone. They know what I need and are on the job even before I had to go through explaining everything. I ordered last night at 7pm id... See more

When i forgot to add an item to my order I call straight away to try and add it onto my order and I spoke to Sarah who was very polite and helped me do what I needed and explain everything

PenCarrie have the best customer service, great price point and stock, our favourite thing about them is being able to reserve stock. They will always be our number 1 supplier.

I can not praise Sarah too much. She was so helpful and went out of her way to explain everything as simple as possible with patience as I’m not the best at navigating websites.

Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them

Since Brexit , we had our difficulties but must say that Pencarrie handled the several situations and Customs directives with patience and correctly delivered all the paperwork accordingly to date.... See more

Amazing service from PenCarrie, nothing is ever too much for them! Special mention to Shelley, she went above and beyond to help me!

Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.

The Pencarrie customer support team are amazing, the rare occasion we do have a query, they resolve it quickly and efficiently. Well done!

Pencarie is always happy to help i have never had anything but a great experience when dealing with this company simply outstanding. Thanks guys ❤️

Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!

I can honestly say as a business owner, moving over from our previous supplier to PenCarrie was by far one of the best decisions myself and my wife have made this year for our little independent... See more