Well laid out website, prompt delivery, with live tracking of where the driver is, so you know exactly when they’re about to arrive. Large choice of new and used air guns & accessories, using spri... See more
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Review summary
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I can honestly say that when I recieved my order I couldn't have been more excited to try out my new shotgun. I love the realistic appearance and how umarex have crafted an amazing product, with a... See more
Excellent! bought the P-92 mainly for a display piece. I will be putting some custom grips on it at some point, but as it is, it’s a superb bit of kit straight out of the box. I will definitely be pur... See more
Company replied
Have just received yet another delivery from Pellpax, this time a selection of pellets to try out on my newly acquired BSA R10, and a top up of my normal "Dead Centre" pellets. The process could not h... See more
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Company details
Written by the company
Here at Pellpax we can supply you with all your outdoor pursuit needs. Ranging from hiking boots to airguns we can supply & deliver it all. Anything you cannot see on our website simply give us a call on 01263 731585 and we will do our best to help you.
Contact info
Unit G, Hornbeam Road, North Walsham, Norfolk, NR28 0FX, Norwich, United Kingdom
- +441263731585
- sales@pellpax.co.uk
- pellpax.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
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I have used Pellpax now for several…
I have used Pellpax now for several orders,the most recent for a PPKs. Each and every transaction has been straight forward and communication from Pellpax has been quick and correct regarding delivery and times have been exact. It takes a while to get through on the phone but each time my query has been sorted quickly and professionally by members of staff there. Also like to mention the delivery service and staff who are always helpful and pleasant.
Many thanks for the service you provide and I shall continue to use them for my supplies.
10 April 2026
Unprompted review
Reply from Pellpax
Good Morning Stephen,
Thank you for your continued support and detailed feedback! We’re really pleased to hear that your experiences with us have consistently been straightforward and that our communication, delivery updates, and service have met your expectations.
We also appreciate your comments regarding the phone service and delivery team — we’ll make sure your kind words are passed on to them. It’s great to know our staff have been helpful and professional when you’ve needed assistance.
Thank you again for your loyalty and for choosing Pellpax for your supplies. We look forward to continuing to serve you.
Kind Regards
Ross
I have used pellpax several times as…
I have used pellpax several times as their delivery service is excellent always on time given one air gun developed a faulty cocking mechanism 8 months from purchase, they picked up within a week and a short time after supplied a brand new gun.
They are honest, fair helpful
21 April 2026
Unprompted review
Reply from Pellpax
Good Morning Dean,
Thank you for your continued support and for taking the time to share your experience. We’re really pleased to hear you’ve consistently found our delivery service reliable and on time, and that we were able to resolve the issue with your air gun quickly and efficiently.
It’s great to know you’ve found our team honest, fair, and helpful — we really appreciate your trust in us and look forward to continuing to support you in the future.
Kind Regards
Ross
Awful customer service
ILead times are awful, brought a Reximex leiva which was in stock and still took over a week till ready to collect, waiting for another gun to come into stock, tried phoning to see when it will arrive but doesn't answer the phone, will respond to emails, however they will keep telling you it will arrive this week until you get an email saying that it will be another 6 weeks at least. Taking my business elsewhere.
16 April 2026
Unprompted review
Reply from Pellpax
Good Morning,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you’re disappointed with your recent experience.
We would like to clarify a couple of points regarding your orders:
Your Reximex Leiva was ordered on Sunday afternoon and was prepared and made available for collection by Wednesday. This is within our standard processing time for in-stock items, which are typically checked, prepared, and made ready within a few working days.
Regarding your pre-order for the AP900, this was placed in early March. However, this particular item was part of a nationwide backorder dating back to November, and the supplier did not receive enough stock to fulfil all outstanding orders at once. In these situations, we fulfil orders strictly in date order, from oldest to newest, as stock arrives from the manufacturer. Unfortunately, this can result in longer-than-expected lead times that are outside of our direct control.
We understand delays can be frustrating, especially when expectations are understandably set around initial estimates. While we always aim to provide the most accurate information available at the time, supplier allocations can change without notice, which can affect timelines.
We are also sorry to hear you had difficulty reaching us by phone on occasion. Our team does aim to respond to all enquiries as quickly as possible, and email is often the most reliable channel for detailed stock updates, particularly during busy periods.
We do appreciate your custom and are sorry to hear you are considering shopping elsewhere. If you would like us to review either order further or clarify anything in more detail, we would be happy to help.
Kind Regards
Ross
I bought a gun and few tins of pellets…
I bought a gun and few tins of pellets off pellpax ..the price was great the items came well packed from one of thier friendly drivers.
When i tried the gun one of the 8 shot magazine was faulty, a couple of the chambers had pellets stuck everytime i used it.
I emailed pellpax and the matter was dealt with quickly by sebastian and a replacement magazine sent out(i was even offered a repmacement gun ).
Very happy and will be using pellpax again👍
2 April 2026
Unprompted review
Reply from Pellpax
Good Morning John,
Thank you for taking the time to leave such detailed feedback! We’re really pleased to hear you were happy with the pricing, packaging, and delivery service, and that our driver made a good impression.
We’re sorry to hear about the issue with the magazine, but glad Sebastian was able to resolve it quickly for you and arrange a replacement. It’s great to know you were also offered additional support to ensure everything was put right.
We really appreciate your kind words and look forward to serving you again in the future 👍
Kind Regards
Ross
Excellent 😁
Popped in to pick up my order and ended up staying for an age.
Very helpful people who knew their stuff and even though it was a bank holiday there was no rush.
6 April 2026
Reply from Pellpax
Good morning Steven,
Thank you for your kind feedback! We’re really pleased to hear you had a positive experience when collecting your order and that our team took the time to help without any pressure, even during a busy bank holiday.
It’s great to know you felt well looked after — we really appreciate you taking the time to share this and hope to see you again in the future.
Kind Regards
Ross
The fast delivery of what I ordered
The fast delivery of what I ordered. Excellent service and well packaged.
30 March 2026
Reply from Pellpax
Good Morning Kelvin.
Thank you for your kind feedback! We’re really pleased to hear you were happy with the fast delivery, excellent service, and secure packaging.
We appreciate you taking the time to leave a review and hope to serve you again in the future.
Kind Regards
Ross
How this company as good feedback is…
O9How this company as good feedback is beyond me, I bought a Reximex myth from them and the power is only produce in just over 8fpe, they should be checking these guns before they send them to customers, it's impossible to contact anyone on the phone, they just don't answer phone calls or emails.. do not use them.. if I can't get hold of then I will get my card company involved as this is not as described
Thanks for the reply the rifle was picked up 3 weeks ago, your driver told me 3 to 3 weeks when I phoned you a couple of days ago I was told up to 6 weeks.. Ffs.. And we all know Turkish guns coming from range right are LOW powered.. you should be checking them and sending the low-powered ones back not sending them out to customers ...
7 April 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you’re unhappy with your recent experience.
We would like to clarify a couple of points regarding your comments.
Firstly, all rifles are supplied to us pre-checked and tested by the manufacturer before dispatch. In this case we are sorry to hear you believe there is an issue with performance.
Regarding contact, we are sorry you experienced difficulty reaching us by phone. We have recently been experiencing a higher than usual call volume, however we have now taken on two additional members of staff specifically to improve response times and reduce waiting periods for customers. We do, however, continue to respond to emails as quickly and consistently as possible, and this remains the most reliable method of contact for detailed enquiries.
We always aim to provide accurate information and support to all customers, and we are sorry that your experience has fallen short of expectations on this occasion. If you would like us to look into your case further, we would be more than happy to assist and ensure everything is properly reviewed.
Kind regards
Ross
Online orders have been disappointing.
Customer service on a a downward spiral. Ordered an item on line towards the end of February, paid the deposit and received a confirmation email. Was informed by telephone it would be available in a couple of weeks.
Contacted them in the middle of March to get an update and was told that it would now be available at the end of the month. Surprisingly received another invoice showing a new order date.
Telephoned during the first week of April, when they contacted the supplier. Was informed that the supplier had one left in stock and they would send it out, but it would not arrive for nearly another two weeks.
Was it actually ever order when I paid my deposit????
I ordered this from Pellpax in February, because the was not available anywhere in the UK. Since I ordered this I have seen this item become available from most of the other retailers from the middle of March.
I visit the shop regularly and have always been impressed with the counter staff, but unfortunately every online order I have now made has been troublesome.
2 April 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we’re sorry to hear about your frustration with your experience.
We have checked our records but are unable to locate an order based on the information provided in your review, which unfortunately makes it difficult for us to investigate or respond to the specific details of your case.
We are sorry to hear that you experienced delays and uncertainty regarding stock and delivery updates. During periods of high demand and supplier dependency, timelines can sometimes shift as we work closely with manufacturers to secure availability, and we appreciate how frustrating this can be when expectations change.
We are also sorry to hear you experienced difficulty reaching us. During busy periods we do experience an increased volume of calls and emails, which can temporarily affect response times. We fully understand how frustrating this is when trying to get updates, and we apologise for any inconvenience caused.
We have since taken steps to improve this, including bringing in additional staff to help manage customer enquiries more efficiently. We are now fully up to date and operating with significantly improved response times across both phone and email support.
We are sorry that your experience has led you to feel this way, as this is not the standard of service we aim to provide. If you would like us to assist further, please do get in touch with your order details and we will be happy to look into this for you.
Kind regards
Ross
I have spent at least 3k at pellpax in…
I have spent at least 3k at pellpax in the last year, great service, excellent delivery service to my door quality products, and have to say would not go elsewhere. Thanks pellpax and team.
27 March 2026
Unprompted review
Reply from Pellpax
Good Morning Richard,
Thank you for your incredible support and continued custom — it really means a lot to us. We’re delighted to hear you’ve been happy with our service, delivery, and product quality over the past year.
We truly appreciate your loyalty and kind words, and we’ll make sure the whole team sees your feedback. Thanks again for choosing us — we look forward to serving you for many more orders to come!
Kind Regards
Ross
Everything from Pellpax is first class
I have dealt with Pellpax over many years, there service and deliveries have always been at the time they say, the emails and texts keep you updated all the time, I shall keep purchasing items from them for many years to come
18 March 2026
Reply from Pellpax
Good Morning David,
I have dealt with Pellpax over many years, there service and deliveries have always been at the time they say, the emails and texts keep you updated all the time, I shall keep purchasing items from them for many years to come
Kind Regards
Ross
Easy and Efficient process from order to doorstep
Easy to place order via the website and super friendly communication with updated on delivery and 100% out of box quality upon arrival.
Looking forward to using Pellpax again!
14 March 2026
Unprompted review
Reply from Pellpax
Good Morning Darren,
Thank you for your kind feedback! We’re really pleased to hear you found the ordering process easy and efficient, and that our communication and delivery updates kept you well informed throughout.
It’s great to know the item arrived in perfect condition and met your expectations straight out of the box. We really appreciate your support and look forward to serving you again soon!
Kind Regards
Ross
Awful company
Awful company ! Absolutely no customer service here , they dont answer the phone and they dont get back to via email either !
Been waiting so long for rifle now abd not getting anywhere with them.
I Ordered and payed for my rifle in full december the 31st still waiting for it arrive now on 8-5-2026.
I WOULD ADVISE ANYONE NOT TO USE THIS COMPANY ! SHOP ELSEWHERE !
9 March 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we’re sorry to hear about your frustration with your experience.
We have checked our records but are unable to locate an order based on the information provided in your review, which unfortunately makes it difficult for us to investigate or respond to the specific details of your case.
We are sorry to hear that you have had difficulty reaching us. During periods of high demand we do experience an increased volume of calls and emails, which can temporarily affect response times. We fully understand how frustrating this can be when trying to get an update on an order.
We have since taken steps to improve this, including bringing in additional staff to help manage customer enquiries more efficiently. We are now fully up to date and operating with significantly improved response times across both phone and email support.
We are sorry that your experience has led you to feel this way, as this is not the standard of service we aim to provide. If you would like us to assist further, please do get in touch with your order details and we will be happy to look into this for you.
Kind regards
Ross
Simply the worst service I have ever received
Simply the worst service I have ever received. Met the company at the international gun show at the NEC Seemed very professional and I purchased some items. On the back of this experience I ordered more products online…………..MASSIVE MISTAKE. Order placed on the 19th of February, at the beginning of March I emailed their customer service team asking where my order was, zero response, on the 4th March part of my order arrived with a note advising me what items were missing!!! I again emailed their customer service team for an update, it is now the 9th March and I have received no response to either email. I have now involved my credit card company who have refunded the value of the missing items and I assume they will now recover their costs from this company.
Personally I will NEVER use Pellpex again and would not recommend them.
9 March 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we’re sorry to hear you are unhappy with your experience.
I can see that your order was placed on 21st February and was dispatched on 2nd March. I can only apologise that this falls outside our standard processing times, particularly where items may require preparation or are part of multi-item orders. All orders are processed as quickly as possible in line with stock availability and dispatch schedules.
We are also sorry to hear you felt there was a lack of communication. We do respond to all emails as quickly as possible, though during particularly busy periods there can occasionally be delays in replying. We appreciate this is frustrating, and we are continually working to improve response times across all channels.
Regarding missing items, where an order is split across multiple dispatches (for example due to stock availability or packaging constraints), a dispatch note is included to clearly indicate what has been sent and what remains outstanding, so customers are kept informed at each stage.
We are genuinely sorry that your experience has led you to feel this way, as this is not the standard of service we aim to provide. If you would still like us to review your order in detail or ensure everything has been resolved correctly, we would be happy to assist.
Kind regards
Ross
Top marks
Top marks, bought an Air Gun, Turkish made. Gun went faulty, and they replaced it within 1 week. Dropped off the new one same time as they took back the faulty one. Pleasure to be a customer, highly rated service.
7 March 2026
Unprompted review
Reply from Pellpax
Good Morning Paul
Thank you for your great feedback! We’re really pleased to hear you were happy with the service and that we were able to resolve the issue quickly by replacing your air gun within a week.
It’s great to know the exchange process was smooth and convenient for you, and we really appreciate your kind words and recommendation. We hope you continue to enjoy your new air gun!
Kind Regards
Ross
Terrible customer service - in fact no customer service
Hi, I am completely confused how Pellpax has a good star rating on Trust Pilot. I bought a pistol, C02 and a sight from them and the sight was out of stock - no one told me that when I ordered it - I just found out when the order came. Getting hold of them on the phone has been impossible and getting a response to emails just as bad - the sight finally arrived and didn't fit despite both the pistol spec' and sight spec concurred that a 9 - 11mm dovetail was used on both. Attempts to get hold of them to get a return number and advice have completely failed. They continue to ignore emails and not answer their phones. I am so frustrated that I am now at a loss as to what to do next. I wish I had never purchased from them and strongly advise others not to.
Update 10th March 2026 - still no joy from Pelpax - have continued to email and phone but no answer/no response. I have emailed saying that I will return the item by post without their return authorisation code as they just won't communicate !!! - I have no confidence that I will receive the refund but who knows ? I guess it's a small claims Court and a report to their local Trading Standards if I don't get the money back. I may also claim via the credit card company.
Story to continue !!!!
7 March 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we are sorry to hear about your frustration with your recent experience.
We would like to clarify a few points regarding your order.
The sight in question was out of stock at the time of ordering and was supplied as soon as it became available. A refund for the sight was issued on 24th March in line with your request.
With regard to communication, we are very sorry you experienced difficulty reaching us by phone and email during this period. We did have an unusually high influx of calls and emails, which did impact response times. We fully understand how frustrating this would have been.
We have since taken steps to resolve this, including bringing in additional staff to help manage customer contact more efficiently, and we are now up to date with correspondence and operating with significantly improved response times.
We are also sorry to hear the item did not fit as expected. If you still require assistance with returns or further clarification, we would be more than happy to help ensure this is fully resolved for you.
We do regret that your experience has fallen short of expectations on this occasion, as this is not the level of service we aim to provide.
Kind regards
Ross
Customer services will just ignore you
Customer services will just ignore you
6 March 2026
Unprompted review
Reply from Pellpax
Good morning,
Thank you for taking the time to leave your feedback, and we are sorry to hear you are unhappy with your experience.
We would like to clarify the timeline and communication regarding your order.
Your item was collected on 2nd March and a refund was processed on 16th March. We also replied to your email within approximately 5 days, however this was slightly delayed due to an unusually high influx of customer enquiries during that period, which did temporarily impact response times.
We are very sorry for any frustration this caused. We fully appreciate that timely communication is important, and we understand your disappointment where this was not as quick as expected.
We do want to reassure you that this level of delay is not typical of our service. We have since taken steps to improve response times, including bringing in additional staff to help manage both phone and email enquiries more efficiently. We are now fully up to date and operating with significantly improved response times.
We are sorry that your experience has led you to feel ignored, as this is not the service standard we aim to provide. If there is anything further we can assist you with, we would be happy to help.
Kind regards
Ross
I have brought 3 items from them and…
I have brought 3 items from them and the service is first rate on time friendly I had a warranty issue with one of my guns after a short phone call the same week they sent a replacement item and didn't charge for the delivery or and excuse or argument they are an honest and reliable company and I would always give them my business
28 February 2026
Unprompted review
Reply from Pellpax
Good morning Craig
Thank you so much for your review and continued support. We’re delighted to hear you’ve had such positive experiences with us across all three purchases.
Providing friendly, reliable service and standing behind our products is something we take great pride in, so we’re especially pleased we could resolve your warranty issue quickly and hassle-free.
Your kind words and loyalty truly mean a lot, and we look forward to speaking to you again in the future!
Kind regards,
Josh
Very happy with my first order from Pellpax
I ordered a few items recently, Crosman SBR, Walther PPQ Q4, Umarex XBG and a Umarex Marlin, plus some co2 and accessories.
The prices were good, especially the sale price on the SBR.
I got a message Wednesday evening giving me my estimated delivery time for the coming Sunday, and on Sunday the live tracking map worked great and the order arrived at the earlier part of the delivery window.
Overall I'm very happy with my first order from Pellpax.
1 March 2026
Unprompted review
Reply from Pellpax
Good morning Warren,
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear you were happy with your first order and that everything from the pricing to the delivery experience met your expectations.
It’s great to know the delivery updates and live tracking helped make the process smooth and convenient, and we’re glad your order arrived right on time.
We truly appreciate your support and hope you enjoy your new items. We look forward to serving you again in the future!
Kind regards,
Josh
I purchased the Gamo Whisper Sting .177…
I purchased the Gamo Whisper Sting .177 package, and was pleasantly impressed by the accuracy of the fibre optics sights, the package consisted of the rifle, Pellpax bag and the 3-9 x40 scope, which after scoping in free standing was extremely accurate holding the bull with a nice tight pattern at the 25 & 50 yard range…
Excellent customer care by Pellpax and their agent Wayne,, well done!!!..
26 February 2026
Unprompted review
Reply from Pellpax
Good morning Jim
Thank you for your 5* review. We’re pleased to hear you’ve been impressed with the Gamo Whisper Sting package and that you’re getting such great accuracy from both the fibre optic sights and the scope setup.
It’s especially rewarding to hear your positive feedback about the service you received from the team. We always aim to provide excellent customer care alongside quality products, so your comments really mean a lot to us.
Thanks again for your support, and we hope you continue to enjoy your shooting experience!
Kind regards,
Josh
Reply from Pellpax
Hello Peter,
Thank you for taking the time to leave us a review, it is very much appreciated. I'm glad to hear you found our service to be excellent and well valued. We look forward to seeing you again.
Kind Regards
Ross
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