Charlotte Reviews 

A very courteous, friendly, and helpful seller. The bag arrived from Italy lightning-fast via UPS. And it’s beautiful, too.

Excellent online customer service from Davide and the team. I recently purchased another handbag online to be delivered to my address in the UK, which arrived promptly. I originally bought a handbag whilst visiting Lake Garda and wanted to buy another for a gift. Great quality handbags. The staff in Sermione were also very helpful and polite and a pleasure to buy from. Thank you x

Hello I ordered 3 items and I got only 2 despite the delivery note indicating 3 items. I wrote to the customer service but I didn't got any answer. I am disappointed.

I tried to purchase this bag in Sirmione, but there was a flaw. The sales associate was very helpful and tried to find a replacement, but there wasn’t one in the color I preferred. She gave me the online ordering information. Once back in the States, I found the ordering process quite simple and it arrived in a timely manner. The purse is exquisite. It even came with a storage bag to keep it dust free. I highly recommend.

Super all the way 😉.
Superservice
Super products
Super Friendly
Super fast shipping
AAA+ Will buy again 💚🤍❤️

The quality of the bags/purse is outstanding. The delivery to Austria was really quick and without any problems.

We visited Salo from Ireland and I was thrilled to stumble across this store. The owner was so helpful. I'm delighted with my new handbag - it is stunning quality, so well made. An early birthday present from me to me! Highly recommend

very good and friendly service. Super fast shipping - and, of course, lovely bags

Perfect Style, perfect quality, perfect service. I love Charlottes bags and cannot get enough of it 💟
Mille grazie, saluti

Incredible personal service from an incredible company. International purchase without a hitch. Quality product that is cherished by the owner.

Visited your store in Sirmione in May 2025 and bought one bag for my oldest daughter. My youngest daughter liked it so much, I ordered one for her birthday this October. We love the soft touch leather and knowing that it was made in Italy. I really appreciate that it didn't take months to arrive but only a matter of a couple weeks. Beautiful craftsmanship!

Sharlott help me we my canselation good service

Purchased through the website. Shipping was fast though did have to pay and additional £56 for import duty thanks to Brexit (blame the UK for that one not the store). Well packaged and lovely colour.

Beautiful, high quality bag! Website made it easy to ship to USA, arrived in just over one week. The colors on the website are somewhat different in person. I recommend looking at several different pictures to get a better idea of the colors. Enjoyed the card signed by Davide which made the new handbag feel very special.

5 stars for excellent delivery, and for pickup that you did. You know I got this from the you tuber Eleanor’s she was describing her purse so nice and that’s why I got online and I ordered the purse.
Thanks

I already bought one from Italy when we were in travel and I was extremely satisfied from the product in terms of quality and model that's why I ordered another 2 online and they were really up and more to my expectations 😍😍Thank you very much

Last year, I was in Bardolino and bought a bag from your store. I was so happy with the quality of the bag that I’ve now ordered a new summer bag online to Sweden. Great and fast delivery.

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I knew the brand from a shop at Garda Lake and bought a beautiful purse and handbag. I'm looking forward to wear them together with my summer dresses!

We made the first experience about Pelletteria Charlotte in June 2013 when we spent our vacation at Lake Garda. We were in the stores in Salo and Limone.
We liked the products very much. Since then we have ordered several bags. What is so remarkable: high quality of the leather, the costumer service is very kind
and helpful, email service and shipping always went well. Keep it up. Bernfried / Germany