Peerspace Reviews 505

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the platform incredibly helpful for discovering unique venues and local businesses, often highlighting the ease of finding suitable locations. People frequently praised the straightforward booking process and the ability to communicate effectively with hosts, leading to seamless event planning and positive interactions. The website's user-friendly interface and diverse offerings were also consistently appreciated. However, some people were dissatisfied with various aspects, including hosts who were unresponsive or displayed unprofessional behavior, occasionally leading to last-minute cancellations or issues during events. There were also mentions of difficulties with the booking process being tedious or unclear, and some customers reported problems with payouts for canceled bookings or issues with listing accuracy.

What people talk about most

Location

Reviewers mention positive feedback about location. Many customers praise the ease of finding and booking... See more

Booking process

People report ambiguous experiences with the booking process. Many reviewers found it easy to book and... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the staff, describing them as awesome,... See more

Website

Users describe ambiguous interactions with the website. Some customers praise the ease of use, finding it... See more

Service

Consumers find service to be ambiguous. Some reviewers praise the service, highlighting professional and... See more

Based on these reviews

Rated 4 out of 5 stars

Peerspace made it very easy to connect with a local vendor, who I would other wise not be aware of. You have to remember people are spending thousands of dollars for an event, as with all events the... See more

Company replied

Rated 4 out of 5 stars

It was great space for shooting the studio shots with the models we had for the day. The only downside was the time it took for the freight elevator that ate into the time we were able to shoot. It wa... See more

Company replied

Rated 5 out of 5 stars

Peerspace has loads of offerings in a wide variety of locations. The app makes browsing and scheduling easy. This is a must have for orgs who are remote or hybrid and require meeting space from time t... See more

Company replied

Rated 5 out of 5 stars

I decided to use Peerspace to find a location for a photoshoot that I was planning. The website was super easy to use and I was able to narrow down options based on price, themes, and location, ev... See more

Company replied

Rated 5 out of 5 stars

I never leave reviews, good or bad. However I had such a great experience I had to share! The whole process of finding a venue, booking and communicating with the person was so easy. I had a great exp... See more

Company replied

Rated 5 out of 5 stars

I'm so glad I found peerspace to help me find a venue for my event! I was able to easily compare options, and ended up getting acquainted with an interesting local business that I will be visiting aga... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A hidden backyard oasis — absolutely perfect! I recently had the pleasure of hosting my daughter’s 2nd birthday party in this stunning backyard rental, and I can honestly say i... See more

Company replied

Rated 5 out of 5 stars

Great experience at the studio and with host. Communication was excellent. One of the light cords were a little flickery however we managed and all was well! Will be booking again next month!... See more

Company replied

Rated 5 out of 5 stars

I love this platform. My mom decided she wanted to celebrate her 70th birthday at the last minute. Peerspace had so many options, and the platform was easy to use. I sent a message on Monday, confirme... See more

Company replied

Rated 5 out of 5 stars

Our venue was beautiful. Our hosts were very professional and helpful . They were very knowledgeable about what we needed. The also kept us updated though the app. We will use Peer space again . Th... See more

Company replied

Rated 5 out of 5 stars

The venue I booked for my daughters baby shower was beautiful, communication with the host was great. They quickly responded to all my questions. will definitely use Peerspace again.

Company replied

Rated 5 out of 5 stars

It was easy to locate a venue for our needs and super easy to book the one we wanted for the dates we needed. we ended up needing to reschedule for a different day and that too was simple.

Company replied

Rated 5 out of 5 stars

I found the service to be incredibly helpful, with a wide variety of options to choose from. The reservation process was straightforward and user-friendly, making it easy to find the perfect space for... See more

Company replied

Rated 5 out of 5 stars

To be able to easily find spaces without a hassle is the reason why I choose to use Peerspace. I want to use to find a studio to do a photo shoot and I was able to find with no problem. The place was... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Host was great! This app already works better than airbnb. Everything went even better than I expected. Will definitely be using again.

Company replied

Rated 5 out of 5 stars

Easy to book a venue and communicate with the owners. I was able to sort by pricing and find something affordable for the event I was planning.

Company replied

Rated 5 out of 5 stars

Everyone was so nice and open to our ideas!!! The spaces were beautiful and creative, though it was hot, it was still such a perfect setting for our shoot!

Company replied

Rated 5 out of 5 stars

It was easy to book. Communication was kept within the site to build trust between client and vendor.

Company replied

Rated 5 out of 5 stars

Sander was so helpful, the space was amazing and we had a seamless transition. I can't thank Peerspace enough!

Company replied

Rated 5 out of 5 stars

The experience was so great. The host was great The Resort-Style Oasis was excellent. It was beyond all expectations

Rated 5 out of 5 stars

What a FANTASTIC space for our Venue!! Easy street access, beautiful eclectic vibe, and super easy transaction! Will definitely recommend to ANYONE!!

Company replied

Rated 5 out of 5 stars

Finding a location I needed was simple, detailed, also messaging the location manager and booking was easy to do.

Company replied

Rated 5 out of 5 stars

Clean, centrally located, beautifully decorated and easy booking process! Would definitely book again.

Company replied

Rated 5 out of 5 stars

It was nice to see the venues and speak to the owners of the spaces.

Company replied

Rated 5 out of 5 stars

Easy access to a wide range of event spaces

Company replied

Rated 1 out of 5 stars

I would be extremely careful of using Peerspace, especially for last-minute bookings. Their entire system is set up to make you fail. Beyond most hosts never replying, you are encouraged to r... See more

Company replied

Rated 2 out of 5 stars

I like Peerspace overall but unfortunately, they allow some very unsavory and unkind people to host on their site. Being judgemental and racially biased based off of a profile picture is very counterp... See more

Rated 2 out of 5 stars

I appreciate the service. However, those of us who rent our space are penalized if we allow an offer to expire. The problem is that we can't cancel the reservation if it turns out that we are unable t... See more

Company replied

Rated 2 out of 5 stars

I was looking for a place to book my birthday party and found a great spot that affordable.. peer space shows it was available for the date I wanted. Peerspace says 48 hours for someone to respond.... See more

Company replied

Rated 1 out of 5 stars

Peerspace took money from me and won't refund my money, even though I've already reported them to the Better Business Bureau. Would not recommend using peerspace. Edit: Don't listen to the lies tha... See more

Company replied

Rated 3 out of 5 stars

Peerspace was great as far as finding a venue. The space I rented was called IVENUE LA located in Glendale. The venue itself was nice but the staff was not accommodating, the male owner was originally... See more

Company replied

Rated 3 out of 5 stars

I have largely been very happy with the PeerSpace arrangement as a primary renter of photographic spaces/locations. However, I recently had to cancel my reservation on short notice (1 day) due to an e... See more

Company replied

Rated 1 out of 5 stars

No Support and no one to contact for help. We are a Host and provide space for people or business's. We have someone who wants to reserve......but we can't reply. It says to contact Peerspace Suppo... See more

Rated 1 out of 5 stars

Booked 2 hours drove 21/2 hours to audio to find out there's no way to get into the studio very displeased with their services!

Company replied

Rated 1 out of 5 stars

Horrible experience I was scammed with a fake listing on Peerspace my 21st sons party ruined with no location . The disappointment on my sons face when I said the house is not available to us I have... See more

Company replied

Rated 1 out of 5 stars

I offered my studio (Onlight Studio Frankfurt) through Peerspace and unfortunately had a very bad experience with their payout process. Despite completing the required Stripe verification and... See more

Company replied

Rated 1 out of 5 stars

I recently won an award for ‘best space in London’ and I was ecstatic, however it doesnt negate from the lack of support that they give hosts. Im sad to write this review but having re... See more

Company replied

Rated 1 out of 5 stars

I booked a space through Peerspace for an engagement party and had one of the most stressful and disappointing experiences I’ve ever encountered with an event platform. After months of planni... See more

Company replied

Rated 1 out of 5 stars

These people are scammers do not trust them!!! This Racheal W. Came into our home to supoisively set up for a photo shoot when I came home and caught her in bed with my husband and an epmty bottle of... See more

Rated 1 out of 5 stars

I booked an event space with Peerspace in January. Invitations with the address of the venue have already been distributed a month ago! I spent weeks planning this event. I also have two content c... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.


Contact info

4.0

Great

TrustScore 4 out of 5

505 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sander was so helpful

Sander was so helpful, the space was amazing and we had a seamless transition. I can't thank Peerspace enough!

20 April 2025
Peerspace logo

Reply from Peerspace

Hi Dave, we're so glad we could help you connect with such a great host like Sander. Thanks so much for the five-star review. We look forward to helping you discover more amazing hosts and spaces in the future!

Rated 4 out of 5 stars

Peerspace made it very easy to connect…

Peerspace made it very easy to connect with a local vendor, who I would other wise not be aware of. You have to remember people are spending thousands of dollars for an event, as with all events there will be multiple questions that need to be answered by the host/peerspace. The chat system is too limited, you have to have a live person available for chat. Blocking the chat until for emergencies or 24hrs before the event is cutting it too close..
I also found I didn’t get hold of an agent until hours later, by that time, I’ve moved on.

15 April 2025
Peerspace logo

Reply from Peerspace

Hi David - Thank you for sharing your feedback. We're glad to hear that Peerspace helped you connect with a local vendor you might not have otherwise discovered—that’s exactly what we hope to facilitate. We also truly understand your concerns regarding the urgency and importance of timely communication, especially when planning high-investment events.

We appreciate your insights and will take them into account as we continue to improve the experience. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

Rated 4 out of 5 stars

Reserve Your Time Accordingly

It was great space for shooting the studio shots with the models we had for the day. The only downside was the time it took for the freight elevator that ate into the time we were able to shoot. It was a tedious process which multiple people were a part of to complete and delayed the shoot. But overall, the studio was the perfect size and everything noted within the site was exactly how it was when I entered the studio space.

15 April 2025
Peerspace logo

Reply from Peerspace

Hi Nicholas - Thank you so much for your feedback! We're really glad to hear that the studio space met your expectations and worked well for your shoot. We appreciate you pointing out the challenges with the freight elevator, and we'll review the details to ensure clearer communication with your host moving forward.

Rated 5 out of 5 stars

I love this platform

I love this platform. My mom decided she wanted to celebrate her 70th birthday at the last minute. Peerspace had so many options, and the platform was easy to use. I sent a message on Monday, confirmed the space on Tuesday, and had the party on Saturday. Super easy and convenient. Will use again.

12 April 2025
Peerspace logo

Reply from Peerspace

Hi Tiffany, happy 70th birthday to your mom! We hope you had a great celebration and look forward to helping you find great spaces for special occasions in the future. Thank you for this five star review!

Rated 5 out of 5 stars

Easy booking venues

It was easy to locate a venue for our needs and super easy to book the one we wanted for the dates we needed. we ended up needing to reschedule for a different day and that too was simple.

14 April 2025
Peerspace logo

Reply from Peerspace

Hi Randy, we're so glad to hear about your smooth booking experience. Thank you so much for this 5 star review!

Rated 5 out of 5 stars

Great space to book!

Clean, centrally located, beautifully decorated and easy booking process! Would definitely book again.

14 April 2025
Peerspace logo

Reply from Peerspace

Hi Tara, we're so happy to hear that you found a beautiful space for your booking needs. Thank you so much for this review and we look forward to helping you find similar spaces in the future!

Rated 5 out of 5 stars

Great space and host

Great space and host! Super friendly, accommodating, and the space is top notch.

11 April 2025
Peerspace logo

Reply from Peerspace

Hi Brandon, we're thrilled to hear you had such a great experience with your host! Thank you so much for your kind review. We're excited to help you find more perfect spaces in the future.

Rated 5 out of 5 stars

We had an excellent experience!

We had an excellent experience with the ease of renting through Peerspace for my daughters baby shower.

2 April 2025
Peerspace logo

Reply from Peerspace

Hi! Congratulations to you and your family, we're so pleased to hear that it was easy to find the perfect space for your daughters baby shower. We look forward to assisting you with finding great spaces in the future and thank you for this review!

Rated 5 out of 5 stars

Wonderful experience having our client…

Wonderful experience having our client event at this venue. Very friendly staff, great and responsive host, beautiful venue
100% recommended

31 March 2025
Peerspace logo

Reply from Peerspace

Hi Rosemara, thank you so much for your kind words. We're thrilled to hear that you had such a wonderful experience with your host and venue. We truly appreciate your recommendation and look forward to welcoming you back for future events!

Rated 5 out of 5 stars

Easy

Easy, cheap, fast - the oft difficult to find trifecta!

30 March 2025
Peerspace logo

Reply from Peerspace

Hi Phil, thank you for leaving this review. We're so excited to hear that you've had a great experience with our platform and that the prices were affordable for you. We look forward to assisting you again!

Rated 5 out of 5 stars

Filming Project

Ms. B was highly professional and a delight to work with. This was my very first time booking a Peerspace and her professionalism made the process very easy. I will definitely book this location again. This location is very convenient for big events in the city of Birmingham. I can’t wait to feature Ms. B space on a project that I’m currently working on and she even asked that I keep her updated when my project is finished so she can share it on her social media platforms. This also speaks volumes to her level of professionalism.

22 March 2025
Peerspace logo

Reply from Peerspace

Hi Antwan, thank you so much for your kind words! We’re thrilled to hear that Ms. B provided such a great experience and that the space worked perfectly for your project. We wish you the best of luck with your project, and we can’t wait to see it come to life. Thank you again for choosing Peerspace – we’d love to have you back anytime!

Rated 5 out of 5 stars

Everything I've been looking for

I recently had the pleasure of using Peerspace for a photoshoot, and I couldn’t be more impressed! The platform is incredibly user-friendly, offering a wide variety of spaces to choose from for all sorts of occasions. Whether you're hosting a business meeting, photo shoot, or a small gathering, there's something for everyone.

What stands out the most is the quality of the spaces. The listings are detailed, with clear photos and descriptions, so you know exactly what to expect. I loved how easy it was to search for a space that fit my specific needs, and the booking process was seamless.

The communication with hosts was also excellent. They were responsive, helpful, and made sure I had everything I needed for a successful event. The flexibility in terms of booking and time slots was a huge plus too.

Overall, Peerspace exceeded my expectations in every way. It’s a fantastic resource for anyone looking to rent unique, professional spaces. I will definitely be using it again and highly recommend it!

15 March 2025
Peerspace logo

Reply from Peerspace

Hi Rodney, thank you so much for sharing your experience with Peerspace! We're thrilled to hear that you had such a positive and seamless photoshoot. It's great to know that the platform's user-friendliness, variety of spaces, and detailed listings made your search so easy and enjoyable. We totally agree that the communication and flexibility with hosts are key to making any event go smoothly.

We're happy to hear Peerspace exceeded your expectations, and we can't wait to see what other amazing events you plan using the platform. Your feedback is so appreciated, and we’re glad Peerspace could be a part of your successful photoshoot!

Looking forward to hearing about your next great experience!

Rated 5 out of 5 stars

Engagement gone wrong but Peerspace saved the date

It was a great experience as my engagement was interrupted by rain and I had 2 days to make alternate plans after a month of preparation . Peerspace gave me the ability to pivot and find a new location that was more memorable than my original plans. Way to go Peerspace!

14 March 2025
Peerspace logo

Reply from Peerspace

Hi Steve, congratulations on your engagement! We're so glad to hear that we were able to assist you with finding the perfect space for your special day.

Rated 5 out of 5 stars

Peerspace exceeded my expectations

Peerspace exceeded my expectations. The service received was top tier, it’s possible I may do further Podcast shows in this space.

13 March 2025
Peerspace logo

Reply from Peerspace

Hi Darryl, we're so excited to hear that you found such a great space for your podcast. Thank you so much for this 5 star review and we look forward assisting you again in the future!

Rated 4 out of 5 stars

The transition went great however my…

The transition went great however my only concern is space to change outfits

10 March 2025
Peerspace logo

Reply from Peerspace

Hi Liberty, we’re thrilled to hear you had such a great experience! If you ever need any additional clarification about spaces or amenities related to your booking, feel free to reach out to your host via Peerspace messaging. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

The "Hospital Room" space was ideal

The "Hospital Room" space had everything a filmmaker needs for the scene: the bed, various functional monitors, medical equipment, oxygen mask, doctor & nurse scrubs, patient gowns, and more. An ideal set for the opening scene of my short film "The Stranger."

4 March 2025
Peerspace logo

Reply from Peerspace

Hi Ronald, we're so excited to hear that you were able to find the ideal space for your short film! We look forward to helping you find other great spaces in the future and thank you so much for this review.

Rated 1 out of 5 stars

Peerspace Ignores Host Safety – No Accountability for Rule-Breaking Guests

UPDATE after peerspace reply:
Peerspace has responded, but their reply is misleading and dismissive. They claim they “take reports seriously,” yet they ignored the overwhelming evidence I already provided. I submitted real-time chat logs, messages with Peerspace support (live chat during the incident when the host asked them to call the police as she was in danger) during the incident, witness accounts and contact numbers, screenshots of building neighbor's messages, and a lawyer’s letter from my building confirming the number of guests and the disturbance caused. We provided the police phone number for them to get a copy of the report as they requested. Peerspace has conveniently defined all claims 'arbitrary' in the face of a very critical situation, using that as an excuse to avoid accountability and take advantage of a user.

Their claim that fees must be pre-listed in a host’s description is another way to shift blame onto hosts while failing to enforce their own policies. Their own Terms of Service state that exceeding the agreed-upon number of attendees may result in additional charges—yet they refuse to uphold this.

ORIGINAL
As a Peerspace host, I expected the platform to protect hosts from abusive and rule-violating guests—but I was completely let down.

I had a terrifying experience where a guest brought nearly triple the allowed number of attendees, refused to leave, harassed me, blocked my own apartment door, and forced me to call the police. Fourteen officers had to intervene. My building was involved, fines were issued, and my reputation as a host was put at risk.

Peerspace’s response? Absolutely nothing.
• They refused to enforce their own policies—even though the overcapacity rule is clearly in their Terms of Service.
• They claimed “lack of proof” despite real-time chat logs, Peerspace support messages, witness statements, building security records, and a police report confirming the number of guests.
• They ignored documentation from my building’s lawyer, dismissing fines as “beyond their control.”
• They failed to ban the guest or take any safety measures, even after being informed of the threats and police involvement.

Peerspace claims to take host safety “very seriously”, but when it truly mattered, they were nowhere to be found. Their Trust & Safety team is a joke, and their policies are empty promises with no real enforcement.

🚨 If you’re a host, be warned: Peerspace will gladly take their commission but will do nothing to protect you when a guest violates your space, puts you at risk, or breaks the rules.

27 February 2025
Unprompted review
Peerspace logo

Reply from Peerspace

Hi Alice,

We’re very sorry that you had this experience; however, we would like to provide clarity regarding how Peerspace operates and our response to your reported incident.

When a guest initiates a booking on the Peerspace platform, they agree to the rules and rates set by the host whose space they are using. Any fees a host may assess to the guest, including charges for rule breaks, add-ons for optional amenities, and additional attendee costs, must be included in the host’s listing description at the time of the booking request. If a potential fee is not included in the host’s listing, then we are unable to pursue that additional charge with the guest. We can only collect new charges outside of a host’s publicly stated fees with the guest’s consent.

We can assure you that Peerspace has taken your report seriously and responded swiftly to your concerns. However, while you mention police and building security, we have still not received any official police reports or records from you. We have requested additional documentation multiple times via email in order for Peerspace to be able to review in pursuit of additional charges. We'd again ask that you please share these documents with us so we can further support.

Rated 5 out of 5 stars

Amazing Host and Venue

The host, the venue, ease of booking and the price.

27 February 2025
Peerspace logo

Reply from Peerspace

Hi Soko, we're so happy to hear that you had a great experience with the host, the venue, and the ease of booking! We look forward to helping you find more amazing spaces in the future. Thanks for sharing your feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look