Product didn’t work, unable to form seal on an otherwise average shaped torso. I have asked multiple times for a refund, they usually take weeks between emails and I’ve been pestering them for months... See more
Company replied
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Ordered this vacuum bell 3 business days ago, and still no email confirmation for shipping. Now fearing the worst after reading the reviews. Called the support phone number and it goes straight to v... See more
My order never arrived yet. I’m still down hundreds of dollars. I’m now getting Reminders to go pick up my package at Australia Post. I don’t live in Australia. I live in Florida. I am starting to won... See more
My vacuum pump never showed up ! I paid five hundred dollars !!
Company details
Written by the company
Pectus International, The Vacuum Bell Specialists. We help people treat their Pectus Excavatum, non-surgically, easily, and all from home. Our Vacuum Bells use high-quality materials, like medical-grade silicone, metal connectors, and durable hand pumps.
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1.5
Bad
32 reviews
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Hasn’t replied to negative reviews
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Good quality
Due to Corona crisis in air travel, it took some time till the vacuum bell reached me. But this is higher force in a way and not the fault of Pectus International. The vacuum bell fits very well. However the vacuum hand pump got a scar and had to be exchanged after using it for a month. I am wearing the bell since two and a half months now and I can see good results.
Thank you!
13 December 2020
Very poor customer service and hard to…
Very poor customer service and hard to get in touch. Pectus international team don't often reply the emails. Totally pathetic experience
9 December 2020
The vacuum hand pump cracked after a…
The vacuum hand pump cracked after a few months of use. Not super thrilled. Other than the hand pump cracking, everything else is all good.
8 December 2020
No response from company inspite of repeated reminders.
I have bought this for my Son, and had written to the company asking for any details or special precautions required. i got a prompt response that no special precautions required.
After a good response from them i ordered the product. but it was shipped to incomplete address. and i had mentioned about the strict customs policy of address. now i have been trying to contact the company but no response and also due to this i have been charged over 250 $ for various penalty and other charges.
i have still not received the product.. will write about the product once i have used it.
6 December 2020
Unprompted review
Very painful at the edges when using
Very painful at the edges when using
Got a reaction at the edges also
Not good...improve design and quality .
Use pure silicon instead of cheap Chinese rubber
Disappointed
5 December 2020
The product is excellent it does not…
The product is excellent it does not hurt due to having the silicone and it is easy to use!
I would just like to suggest that you make a smaller one for Females. As it is rather big and due to having breasts it is hard to position it on the chest to get good negative pressure.
23 November 2020
Unprompted review
Reply from Pectus International
Hi Lenel,
We are glad you like our products! We're currently working on creating a model specifically for women, and your feedback will help us greatly.
Kind regards,
Pectus International Team
I've been using it for 2 weeks and the…
I've been using it for 2 weeks and the pump ripped completely. Awful quality.
22 November 2020
Reply from Pectus International
Hi Matias,
I will be reaching out to you so we can send a replacement pump, free of charge. We have been working closely with our manufacturer to improve the durability of our hand pumps, as it seems a few have slipped through our QC with manufacturing errors.
Kind regards
Reply from Pectus International
Hi Alex,
Thank you for your review! We're glad you like it :)
Product didn’t work
Product didn’t work, unable to form seal on an otherwise average shaped torso. I have asked multiple times for a refund, they usually take weeks between emails and I’ve been pestering them for months and they haven’t agreed or disagreed yet
15 November 2020
Reply from Pectus International
Hi Jason,
I'm sorry we've let you down. Please note we are working to improve our customer service workflows, so hopefully we do not run into issues like this again.
One of our customer service reps will reach out to you on how we can fix this issue.
Kind regards,
The Pectus International Team
Rubber air pump cracked in less than 2…
Rubber air pump cracked in less than 2 months. Poor quality. The rest is well built, but will not work without having a proper rubber pump.
15 November 2020
Reply from Pectus International
Hi GC, I'm so sorry that's happened.
We have recently been manufacturing a new rubber pump that is not prone to cracking to replace our older models pump.
Please send an email to us at support@pectus-international.org, we'll send out a replacement pump to you, no payment necessary. No need to send the old device back.
Kind regards,
The Pectus International Team
Does not deliver item
This website is fake and does not deliver items. Do not order from it.
17 October 2020
Unprompted review
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