Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... See more
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Promptly delivered.Suitcase set is as expected,as I had viewed in a store.However two of the inner two inner - the smallest case and backpack were bent and out of shape.I have decided to keep in the... See more
Company replied
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... See more
Company replied
Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... See more
Company details
Written by the company
Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.
Contact info
7 Bridgefields, AL7 1RX, Hertfordshire, United Kingdom
- Hello@pearlandbear.com
- pearlandbear.com
4.5
Excellent
174 reviews
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Service was terrible
Service was terrible. No confirmation of an expected delivery date. Waited two weeks before calling up. Answer I got was, "oh, yeah, we are now waiting on more stock to come in, once we get it we will send it out" still no telling when it would arrive. Item was listed as in stock when I ordered so naturally wasn't willing to wait any longer. Was also listed as in stock on the website at the same time when I called up. Terribe service for an order over £100.
19 September 2021
Reply from pearlandbear.com
Hi A. Jones,
We understand your frustration and are extremely sorry for the inconvenience caused. We ensure that situations like such will not occur in future. Due to the uncertain times, manufacturers are currently facing large delays, which in return is affecting all retailers. Unfortunately, this is out of our control and we are doing our best to manage this. As stated on our website - standard delivery orders can take up to 7 working days, or more, due to the current climate, and some items from the same order may arrive separately.
We apologise again for the inconvenience caused,
Kindest regards,
Pearl and Bear Team
Products were good and as described
Products were good and as described on the website. One came a bit late, they wrote to me just after my order to warn me it would be late and offer a refund if I wanted to cancel. I thought it was good service.
14 September 2021
Reply from pearlandbear.com
Hi Joy,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Shower curtains
I ordered 2 shower curtains and they arrived in good time. They are a lovely colour, with hooks included and came in a great little bag. I would happily order from you again. Thanks very much.
9 September 2021
Reply from pearlandbear.com
Hi Sian,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Excellent service I highly recommend…
Excellent service I highly recommend this company
7 September 2021
Reply from pearlandbear.com
Hi Cath,
Thank you for your review. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Beautiful pack lunch bags for my two…
Beautiful pack lunch bags for my two children, they were so happy with them. They came sooner than expected as well which is always a bonus!
2 September 2021
Reply from pearlandbear.com
Hi Hayley,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Quick delivery and competitive pricing
12 July 2021
Reply from pearlandbear.com
Hi Hannah,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Quick delivery and all items were just…
Quick delivery and all items were just as described
5 July 2021
Reply from pearlandbear.com
Hi Megan,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Very happy with the item ordered
3 July 2021
Reply from pearlandbear.com
Hi Balwinder,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Highchair - Initially out of stock
Despite an error in initial comms as the product shown on the site was out of stock, the P&B team acted quickly and provided excellent and prompt comms and service afterwards. They expedited delivery of our product when it arrived in stock, and it is an absolutely fantastic highchair.
2 July 2021
Unprompted review
Reply from pearlandbear.com
Hi Tim,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
The items arrived very quickly and the…
The items arrived very quickly and the service was good
1 July 2021
Reply from pearlandbear.com
Hi Christine,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Child swing
Swing good quality. Took months for delivery due to issues out of their control. Communication was good. Discount applied in the end due to inconvenience. Would buy from them again.
24 June 2021
Reply from pearlandbear.com
Hi Saskia,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Very satisfied with the service and the…
Very satisfied with the service and the quality of the product. Thank you.
15 June 2021
Reply from pearlandbear.com
Hi Carolyn,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Cheapest price online and excellent…
Cheapest price online and excellent speed of delivery. Thank you.
3 June 2021
Unprompted review
Reply from pearlandbear.com
Hi Jade,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Happy customer
We ordered a cot top changer and despite the website saying there may be a delay in delivery due to Covid, the product arrived the next day. We are really happy with our purchase and the efficiency of the delivery.
18 May 2021
Reply from pearlandbear.com
Hi Kate,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Great service and delivery
4 May 2021
Reply from pearlandbear.com
Hi Shona,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Item never comes, impossible to contact them
I made an order 15 days ago. I paid extra £4.95 for delivery of a pair of sunglasses. The order has still not come. I have tried to contact them on Facebook and customer service email but I never get an answer from them. I will contact the bank tomorrow to get the money back. I wish I had purchased from somewhere else.
Edit: I decided to trust the response from the owner over here and waited another 2 weeks but they still never come. Please avoid this website and the company. Big disappointment to our little girl.
29 April 2021
Unprompted review
Reply from pearlandbear.com
Hi Denise,
We can see that a member of our team has contacted you via email regarding the issue. We are extremely sorry for the inconvenience caused. As stated in our email, we are unsure as to why we have not received an emails from you, however, we are looking into this further.
Please let us know if you need any further assistance,
Kindest regards,
Pearl and Bear Team
Hi Denise,
Further to your edit - we are extremely sorry for the inconvenience caused and understand your frustration. At Pearl and Bear customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. Our team are working hard to ensure that all orders are dispatched and received promptly, however, our manufacturers are facing large delays due to the current climate. We have previously attempted to contact you via email regarding the situation and delay of your order and we would still like to resolve this issue.
We apologise again for the inconvenience caused,
Kindest regards,
Pearl and Bear Team
Great product
Ordered the Marvel sunglasses for my little boy. He loves them!! They’re great quality at a great price with quick delivery. What more can you ask for?!
28 April 2021
Reply from pearlandbear.com
Hi Alice,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Actually disgusted
Actually disgusted. Bought my baby a baby gym at the baby and toddler show from this company 2 weeks ago. Have heard nothing from them since and have also emailed them and they have not replied. Very quick to take the money,not so quick to reply to an email. Just want my money back now to buy him one from somewhere else that have better customer service and actually send the goods!
10 April 2021
Unprompted review
Reply from pearlandbear.com
Hi Melissa,
We can see that a member of our team has contacted you via email regarding the issue. We are extremely sorry for the inconvenience caused and ensure that situations like such will not occur in future. As stated in our email, we are unsure as to why we have not received any emails from you, however, we are looking into this further.
Please let us know if you need any further assistance,
Kindest regards,
Pearl and Bear Team
I would recommend Pearlandbear.com as…excellent
I would recommend Pearlandbear.com as the customer service was excellent. They kept me informed throughout the entire time.
12 March 2021
Reply from pearlandbear.com
Hi Nyla,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
5/5 for quick delivery
Easy to use website, found the products I needed and quick efficient delivery - will use again without any hesitation - thank you
2 March 2021
Reply from pearlandbear.com
Hi Waheeda,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
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