Peacockinsurance Reviews 

464
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, polite, and efficient when securing various insurance policies. Consumers also highlight the wonderful money-saving prices and the smooth, stress-free processes provided by the dedicated team. Some reviewers were not happy with unexpected price changes or experienced disappointing communication and support during their policy purchases. People noted that quotes sometimes increased significantly after initial contact or that getting timely and polite assistance became rather frustrating. Visitors should keep in mind that a few interactions involved challenges regarding high follow-up costs and unhelpful service responses.

What people talk about most

Staff

Clients share satisfaction on staff, frequently praising knowledgeable and professional agents who provide... See more

Service

Customers consistently note positive experiences with service, frequently praising staff for being... See more

Price

Reviewers mention positive feedback about price, consistently noting that staff work hard to secure the best... See more

Customer service

Customers had positive experiences with customer service, frequently praising knowledgeable and friendly... See more

User experience

Consumers find user experience to be an absolute satisfaction, highlighting a very smooth transaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelvin Jackson at Peacock, made obtaining a new policy for my start up security company very easy & stress free. Very helpful & courteous. Genuinely decided on choosing Peacock as my provider solely b... See more

Company replied

Rated 5 out of 5 stars

I have been a landlords insurance customer for 13 years and Peacocks have been great throughout that time. Why ? 1) Unlike many providers, they don't hike the premiums every year when you don't... See more

Company replied

Rated 5 out of 5 stars

If I could give Nicola 10 stars I would. The whole process was made so simple for me and Nicolas professionalism was beyond fault. It was a stressful time for us as a family but it just felt as th... See more

Company replied

Rated 5 out of 5 stars

I spoke to Leah McArthur in the Property Sales Team. She was very friendly, polite, extremely helpful and efficient. She saved me well over £250 on my current provider's best quote and even took the... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

With decades of insurance experience you can rely on us here at Peacock Insurance Services to be your only goto insurance professional for all of your needs. From shops to offices, restaurants and bars to fast food outlets. Adventure playgrounds to bouncy castle hire. Motor Trade to a large Fleet plus many many more we can compare the insurer market and we can arrange insurance for it all.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(464)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been dealing directly with Brendan…

Have been dealing directly with Brendan for several years now. He is very helpful and does what he says he will do. We continue our cover year after year due to the great customer service received
Carol

6 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very prompt proffesional service

Very prompt service - clear explanations - options explained well - Easy process to progress through acceptance of offers. The benefit of having somebody at the end of the phone & not a computer for agreement of insurance services well demonstrated. Service adviser Evan Clarke excellent service & extremely proffesional

6 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan was friendly and helpful and had…

Evan was friendly and helpful and had good knowledge about the specific insurance area to do with caravaning. Completed my quote over the phone, which I found easier than filling the online forms.

6 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Amazing customer service from Evan

We set up our insurance with Evan Clarke and what a wonderful experience it was. He was so professional and thorough and answered any questions that I had. He is a credit to your company.
Will definitely be recommending your services in future.
Thank you

2 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Everything explained clearly great…

Everything explained clearly great attention to detail very friendly assistant

31 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Damon was very helpful

Damon was very helpful, quick and professional, best agent. Thank you

2 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Very easy and helpful process

Evan was able to ensure the cover provided was exactly what I needed for my caravan use. He was professional, polite and helpful.

2 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Nice to speak to a real person

Nice to speak to a real person. Quick to call us following a comparison website entry. Very polite gentleman called and went through the details slowly for us. Well done Evan

1 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan Clarke Sales Advisor

I needed to call Peacock insurance to amend our policy that was taken out yesterday and once again Evan Clarke pulled it out the bag. Honestly this gentleman truly is a 1st class
Sales Advisor and any company, customer whom has the pleasure of dealing with Evan Clarke will not be disappointed as he honestly goes above and beyond the call of duty, he really is customer focused which in this day and age is rare. Evan your a true credit to Peacock Insurance, thank you for all your help with our caravan cover, your advice and guidance was much appreciated.

1 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

clear and concise

Ewan was very clear and concise, full information given on policy details in a very clear voice, can't fault the service. A++_

1 November 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Evan Clarke, Peacock Insurance

We found Peacock through a comparison website and were contacted quite quickly. The sales advisor was very polite & helpful when advising us on making a decision about the best insurance policy to suit our needs.
The quote given was very reasonable after going through all the questions needed and we were very happy with the service provided.

31 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

Rated 5 out of 5 stars

Pulled out all the Stops. A seamless experience.

Claire Gibbs has been fantastic from start to finish. She went above and beyond to ensure our guarantee needs were met, from guiding me through the application process, working with me to ensure all documents were in order, and finding ways to make things work when it got tricky - even down to negotiating better rates for me. Absolutely fantastic service and a credit to the company.

30 October 2023
Unprompted review
Rated 5 out of 5 stars

even was very helpful and explained…

even was very helpful and explained things in easy to understand terms.

28 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Today I took policy out with peacock

Today I took policy out with peacock
The experience was swift and amazing thanx Damon O’Connor who was very polite and generous with his communication and advice that he gave me to take this policy out I would definitely recommend taking a policy out with peacock and speaking to Damon compared to other companies I delt with they were no match to him
Trust me give them a try when your policy is up for renewal

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Motor Trade Renewal

Just renewed my motor trade policy with Jag. Made the whole process very easy and even saved me nearly £1000 from my previous company. Would highly recommend and will be using them again, in particular Jag.

25 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Damon O'Connor was great got everything…

Damon O'Connor was great got everything sorted out for me

25 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

A +++ We have just renewed our trade…

We have just renewed our trade insurance with peacock insurance and were lucky to get Damon to talk us through and set up our policy . Trade cover can be a minefield, having spoken to numerous people and numerous quotes, we felt we were treated as individuals, listened to and guided. Very happy with the service. Small businesses are all about being able to access the right people…. They are invaluable to success. Thanks again guys!

25 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Reagan was very helpful

Reagan was very helpful, knowledgeable and courteous. He also gave me a slightly better price than I had previously got online!

25 October 2023
Unprompted review
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Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We will ensure your feedback will be passed to all involved.

Rated 5 out of 5 stars

Best customer service thank you

Best customer service thank you
Great insurance company, and helpful

21 October 2023
Unprompted review
Peacockinsurance logo

Reply from Peacockinsurance

Thank you for taking the time to review our service. We really appreciate your feedback.
We are glad to hear that you enjoyed your experience with us.

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