PDN Reviews 876

My recent experience with PND Express has been terrible.
They delivered my package to the wrong address, even though the delivery instructions and address were 100% correct. The driver left it at a nearby apartment complex instead of my building, and now the package is missing.

Their communication is almost nonexistent — they called me once around noon while I was at work, but when I called back a few hours later, nobody answered. I tried reaching them multiple times, yet no follow-up, no update, and no support. Their local phone number doesn’t work, and their website only says “address not located” with no way to contact anyone or arrange redelivery.

To make matters worse, I was told by Superbuy (the sender) that PND Express is handling the final delivery, but neither company takes responsibility when things go wrong.
It’s been over 10 days past the expected delivery date, and I still don’t know where my parcel is.

PND Express needs serious improvement in:

Driver reliability and address accuracy

Customer service responsiveness

Transparency in tracking and redelivery procedures

Until they fix these issues, I cannot recommend PND Express for any international or domestic parcel delivery.

Like everyone said. I will give zero if I can. Claimed they were here when they were not, never respond to email and phone number is fake, it is not working.

Hi, PDN Express not able to deliver in a timely manner.
PDN Driver falsely claimed that he attempted a delivery on Friday October 17, 2025, 10:49 pm.

I feared for my package after reading the reviews. My package was out for delivery after 8pm in another city on Saturday, and hadn’t arrived the day after yet. And since it was Sunday I didn’t expect it to.

But at 8pm the doorbell rang and I had a chipper guy hand me over my package. I live in a big flat, most couriers besides Peddler just drop the package downstairs. The time was very unusual but happy nontheless.

This company is a scam. On Temu, my order says delivered. The pictures they took is obviously not my home. They just took the pictures somewhere else and probably just kept it for themselves. Temu should blacklist this company. They do not respond to your email. The phone number they listed on Temu is not in service.

I think this company deserves a little more credit than these reviews entail.
I have had nothing but positive experiences with this delivery service.
I highly recommend them, I received ally packages in mint condition 👍🏽Lisa Depratto

If you care for your customers or your business, do not ship with this company as it is fraudulent. As many others have said it, your package will never arrive. They just steal them. No form of contact. Just ask for a refund.

My package was left outside on the street and got lost. Although marked as “delivered,” this method was unsafe and unacceptable.

They drop the package in a hallway shared by hundereds of people and then send a image (proof) of the package laying in front of the sign saying that you CANNOT leave packages in this area. It is like they are mocking you. Offcourse the package is gone by the time I get home.

Based on the reviews and my experience, it feels like they are just STEALING packages and holding them hostage forever. If you ordered something and they used PDN for shipping, request a refund and send a link to the trustpilot reviews for why. ZERO communication on any form of contact (email, phone, text). Had one typo in my address and they marked it as a failed delivery. Emailed and called several times over several days but phone number is disconnected and email is useless as well. They have my package but will keep it for themselves. This happened in Canada btw. This company deserves to be ABOLISHED and investigated by the police.

A delivery made Oct 5 was tampered with. My package was opened, contents removed and package very poorly taped back together. Value was over $200. I have sent numerous emails to PDN with no response. I have security camera footage showing delivery person delivering a flat envelope.

It showed my parcel would be delivered Mon. Oct.6th, It came Oct. 7th & I was out so they could not get in controlled building. Now Oct. 10th & still not delivered. Have written them but not heard back. I have waited at home at their delivery time for two days with nothing.

I had a package coming from Temu as it is in a new community the postal code confirmed by Canada Post was incorrect, however, all they had to do is put my address in the GPS and they would find my address?? Instead they say incorrect cant deliver?? Anyone with a maps app or a GPS could see my address regardless of incorrect postal code - Even Canada Post delivers if the postal code is incorrect as there is not more than one of my address in all of Calgary. Also their contact phone number says not taking messages and hangs up and the email address noted to contact is bogus - not a real email address

The driver marked the package as delivered and made photos of it on the floor. I dont recognise the location, it's not my building. I was home and they never rang the bell. I mention it to customer service and they say it's delivered and they suggest I check the cameras to figure out where it is... Is this a joke? I have no cameras?!...

Lazy, sloppy... Throwing package in hallway which is accessible by 100's...Making picture of drop, done.
What a shit way of doing business.

The delivery person left my package on the ground outside my building, which houses 120 apartments, and then took a photo to prove the delivery, which obviously didn't happen. The company used this photo to justify the delivery and claim it as proof. A package left on the ground outside a building. They told me there was nothing they could do about it and that I should ask the seller for a refund, as they won't cover it. Ridiculous.

Left my package at the front door.
They signed it themselves.
Did not give an estimate what day it would be delivered.

PDN00330667520 - the package (which was clothing to the value of EUR50) was left outside my building on the street and confirmed as delivered. The front door is automatically open during daylight hours and my phone is connected to the second door to buzz people in. Despite this, the deliveror left the package outside, where it was stolen. The Company then told me that it was not their fault as the package had been "safely delivered" and perhaps I was better to check with my neighbours.

Ridiculous. You have one basic job to do (with communication) and you are incapable.

PDN Express Canada is a deceptive company with lazy carrier, no follow-up and contact number. They will hold your package hostage and refuse to deliver. They will not respond to your emails.

The customer services numbers listed on their website does not work.
They do not respond to emails.

They are holding my package hostage. The delivery carrier keeps marking my package as "Customer did not answer buzzer" but they never called my buzzer.
The photo proof they posted is from inside their deliver car with my package in their hand.

Very bad courier they throw stuff on your balcony, too lazy to walk to the front door. Avoid this carrier a bunch of numb numb