PC Specialist Ltd Reviews 

2,179
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the custom-built PCs and laptops, noting they are well-built and perform perfectly. Many people appreciate the excellent service, finding the configuration process easy and receiving frequent, transparent updates throughout the build. Reviewers frequently highlight the quick delivery and secure packaging, ensuring products arrive safely and on time. People frequently commend the helpful support staff and the overall professional approach of the company. Many customers are highly satisfied with their purchases and express a strong willingness to recommend the company or make future purchases.

What people talk about most

Product

Customers had positive experiences with product, often praising the build quality, performance, and... See more

Quality

Customers consistently note positive experiences with quality, often praising the build quality, premium... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick turnaround... See more

Service

People report positive experiences with service, often highlighting the excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many reviewers finding the process of configuring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Exceptional customer care and communication from start to finish and beyond. I have not used the new laptop much yet but it looks great and so far works perfect. The finance options are a great additi... See more

Rated 5 out of 5 stars

Great company for someone like me getting into pcs, so easy to configurate, tells you if parts aren't compatible etc. Build process was cool getting frequent updates and a fun 3D model of your pc once... See more


Company details

  1. Computer Store

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,179)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic PC

Fantastic PC. Fast, smooth and reliable. It exceeded my expectations. I was especially impressed that it only took 8 days from choosing and ordering the PC online to having it built, tested, and delivered from another country. Definitely worth the purchase and I wish I had ordered it sooner had to I of known it was going to be this smooth and swift

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent website. Easy to configure new PC. Customer service staff gave very useful advice over the phone about options. PC was assembled and shipped very quickly.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Top scores for service and build

Chose a ready made system, relying on PCspecialist to make smart matching decisions.
The process was quick and easy including payment guidance. The speed of delivery took me by surprise and in only a couple of days I was playing on my new rig.
It has some everything I have asked of it. Very happy

15 April 2026
Unprompted review
Rated 5 out of 5 stars

9.9/10

Nice communication, good experience overall, good packaging, easy to understand instructions, only thing I would welcome is to see prices of each component when putting the PC together on website, it was little guess work

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a custom PC from…

I recently purchased a custom PC from PC Specialist and overall I’m very happy with the experience. The ordering process was straightforward, with plenty of configuration options that made it easy to build exactly what I wanted without feeling overwhelmed.

Delivery was on time and the packaging was solid, so everything arrived in perfect condition. The PC itself looks great, feels premium, and most importantly performs exactly as expected. Setup was smooth and everything worked right out of the box, which is always a big plus.

Customer communication throughout the process was clear and professional, and I appreciated the updates at each stage of the build.

Overall, a reliable service and a high-quality product. I’d definitely recommend PC Specialist to anyone looking for a custom-built system.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

Just an awesome customer service…

Just an awesome customer service experience from beginning to end, despite the multiple changes I made to my order !. Communication 11/10, technical support 10/10, really friendly and helpful staff 10/10 and speed of build and delivery 11/10. First class !.
Why cant all companies meet this Gold standard!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend PC Specialist

Highly recommend PC Specialist. Had a few queries initially via email and response time was excellent. Custom build component selection was easy. Being able to pay in monthly installments with Humm was very useful to help break the cost up into manageable chunks. Was able to see the progress of the build as it happened......whole process only took a couple of days before it was shipped. Arrived very quickly and was excellently packed and packaged to protect from potential damage in transit. Easy to setup when I powered it up and not full of bloatware like other newly purchased PCs.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Elimina Series: 17.3 review

I am currently writing this review with the laptop. I went for the gaming laptop, I stuck with the normal spec and just added thermal paste. For the price I paid I could not ask for anything more. I purchased the Elimina Series 17, the laptop starts up well responds well, and plays my games well. I am a long term World of Warcraft player, and for this it really suits my needs. The only issue I could complain about if I really wanted something to complain about would be the sound is a little lower than I would like.

The delivery was within 3 days of purchase, you could see on their website every stage that the laptop passed through. I would definitely use this company again.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my experience with PC Specialist.

I was genuinely impressed by how well I was kept informed at every stage of the order and build process. The timeline was followed exactly as outlined, and I even received photos of the system during assembly, which was a great touch.
Pre-sales communication was excellent – clear, responsive and very helpful.
The workstation arrived quickly, was very well packaged, and everything was assembled perfectly.

20 March 2026
Unprompted review

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