I have been a loyal Pazzion member for more than 10 years. Never have any complaints on customer service or delivery. All was good until recently, whichever item i have selected is always sold out, es... See more
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Website is terribly outdated. I need to email customer service to create a VIP online account (why? Don't you have my details when I shop at your retail store?), also need special code for birthday di... See more
Company replied
I will definitely give a thumb down for return policy. Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back t... See more
Company replied
Have bought from Pazzion both online and in-store many times over the years and I'm always satisfied with the quality and designs of their shoes. This time is for my little nieces overseas and the... See more
Company replied
Company details
Written by the company
PAZZION has the widest range of shoes for women and kids. Check out our comfortable heels, flats, loafers, sandals and bags that will fit your daily outfits.
Contact info
Blk 4, Kaki Bukit Ave 1 #03-01/02/03/04, 417939, Singapore, Singapore
- 68761211
- info@pazzion.com
- pazzion.com
2.7
Poor
762 reviews
Hasn’t replied to negative reviews
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Fast delivery :))
15 November 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
Beautiful shoes and I like the foldable…
Beautiful shoes and I like the foldable style
14 November 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
Pazzion Double 11 purchase
Pazzion the purchase is good as I placed order on 11Nov and Fri 12Nov I received the shoes. Bad thing is I purchase the sales item shoe size abit tight and cannot be exchangeable .🥲🥲
13 November 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. Sales items are non-refundable as the items are heavily discounted and limited in quantities. However, you may opt for an exchange. We seek your kind understanding in this matter.
Should you have any enquiries do check out our FAQ section at https://www.pazzion.com/return-exchange or feel free to contact us info@pazzion.com so we are able to further assist you.
Thank you.
Fast delivery
12 November 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
I bought the shoes online on 10/11 and…
I bought the shoes online on 10/11 and it was delivered on 12/11. The shoes were exactly what I see online and I’m happy to say it’s comfortable as ever.
12 November 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
The best product
6 November 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
Very fast and efficient delivery!
22 October 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
Found stain on my shoes and wrote email…
Found stain on my shoes and wrote email to customer service team for exchange, swift response and excellent service!!!
13 October 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you are satisfied with our service. We look forward to serving you again.
Good quality & comfortable
Quality is much better than expected for price paid. Loafers not only looked good but is comfortable. Contemplating to get in another colour.
12 October 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Received the order a few days and in…
Received the order a few days and in good condition. The packaging was very sophisticated and the shoes were well protected. Was happy that they fit well and are quite comfortable. I will definitely shop from Pazzion again.
12 October 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
High Quality
Your products are of the highest quality and have great appeal. your website is easy to navigate and in the current restricted-travel environment I love the ability to purchase my Pazzion items and have them delivered to Australia
11 October 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Items received.Ladies dream to have 1…
Items received.Ladies dream to have 1 or more shoes.Good product,elegant and classy for any occasion.Excellent customer and delivery services.Product received less than 36hrs.Two thump up for you guys out there and keep it up for the excellent services rendered.Thks you
2 October 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Fast shipping and good product
29 September 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Recipient loved it
Recipient loved it. Response to online sales was prompt and delivery update was also excellent. Thanks
29 September 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Nice design and good quality
27 September 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
I spent $185 online and bought it on…
I spent $185 online and bought it on Saturday night expecting express delivery on Sunday, but realized there wasn’t delivery on Sunday. I called the office to check but the staff told me she’s not working and hung up, which was awful customer service. I then checked myself and realized that express delivery isn’t available on weekends. I believe that should’ve been explicitly written on notices to the customer during payment, not just in brackets on the top of the website. Overall, it was an awful experience. The staff that I called did not even know why I didn’t receive my order, meaning she wasn’t clear that express delivery isn’t available on the weekends. She mentioned that she’ll check and get back to me on Monday, and quickly hung up after telling me she doesn’t work on Sunday. It was Pazzion’s official hotline, that was unprofessional. There is a better way to handle situations like that. The tracking service that I received via email also wasn’t working, I couldn’t track my order after keying in my order number. Overall, the experience was awful.
27 September 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience.
We’re sorry your experience didn’t match your expectations. In the meantime, we would like to share with you the express delivery information is available at 3 places in our website as well as the checkout page.
Besides that, we will do our internal check for our staff and will do our best to improve our customer serve in the future. We appreciate for your feedback and we hope to see you again.
Kindly PM us or drop us an email at info@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
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