This level of incompetence is unacceptable. As a founder myself, I’m shocked by the sheer disregard for customer satisfaction. It’s businesses like yours that give Africa’s innovation scene a bad name... See more
Company replied
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Over 25,000 businesses in Nigeria use Paystack to collect payments with a modern, secure payment gateway.
126 Joel Ogunnaike Street, Ikeja GRA, Ikeja, Lagos, Nigeria, Lagos, Nigeria
Replied to 59% of negative reviews
Typically replies within 1 month
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Paystack is really easy to use. There are a lot of articles to guide you in setting up and you can always reach out to the support team when stuck. A1.
My experience on Paystack has been great so far. I've used the platform to make payments for the shoes and accessories I got from online stores. It was a seamless transaction, and I got a receipt immediately as payment confirmation.
I buy my electricity units and book my flights online using Paystack as the payment gateway. Every payment done for over a year now has been initiated and completed with zero hitch. I have never experienced any headache from using their service and they never fail to send my transaction receipt. Service is definitely topnotch.
Thank you guys for giving us tips about this Paystack Company. I was about to open an account for my online Freelancing Business. I don't want my Freelancers not to trust me. I will stop the process now.
Thank you everyone for sharing your experience with Paystack with us.
Regards.
South Africa

Reply from Paystack
I just got completely scammed by this company. Here's the full story:
A few days ago, I changed some NGN for USD from a local BDC (Bureau de Change) at the rate of NGN775/USD. Made an exchange of USD60.00. Deposited the amount to my card.
A few days later I realized I hadn't subscribed my Swift Wifi as it was expiring a day later. The sum of my subscription in Naira is NGN12,790.00. Surprisingly I go to do an online subscription for my wifi on Swift's website and realized that the MasterCard payment option has been replaced with Paystack.
I gave it a try and boooom! My dollar account read USD28.16.
Whaaaatttttt! I do a quick calculation and realized I was charged USD31.84. I decided to do some more calculation to find the rate at which my dollar was exchanged for in Naira. (NGN12,790/USD31.84) = NGN401.7/USD. No freaking way.......... That means at "normal" rate which is my banks official rate of NGN490/USD, Paystack should have charged me USD26.2.
Paystack literally exchanged my dollar for a price even smaller than the CBNs (Central Bank of Nigeria) rate at the time of my writing this 30/10/2022 @437.16.
Blooodddyyyy company. I have no freaking idea if Swift are on this too. I'll take it up with them later. But for now...plllsssssssssssssss PAYSTACK is a sshitttttttttt company filled and infested with corruption and fraud.

Reply from Paystack
This is making the third time I'm losing money by paying with paystack. Very poor service and I've never been refunded!

Reply from Paystack
I have been using paystack to process transactions on my website since February 2022, they had it there as an option for E commerce to use their services. Then, by May 2022, they reached out that they were doing reviews and realised my website was E commerce and they said they don’t support E-commerce (physical products) platform. Fast forward, i was using paystack for digital products website, after 3 months again, they reached out that they don’t support remittance websites (when all i had on my website are digital products). They only have good office. They don’t care about your supporting Africans as they said. Do not use paystack if you want peace of mind with receiving payments on your website. They are not scam, but they have too many restrictions (which they won’t tell you before you register or immediately after you register).

Reply from Paystack
Please I made a transfer for my passport payment online which paystack gives me a generate account number which was wema bank and I did pay and receive a debit alert and my passport portal said unpaid and I waited for 30 min still unpaid but when I use my ATM to make the payment online its was successful and also was debiterar the second time please how do I get my first debit payment to my bank bank .
These is the recept from new work upperlink (2166179474) and these is the wema generate account 7277731109

Reply from Paystack
My payments never fail on Paystack and I know that if it does, it won't go through anywhere else. Their support is also very responsive.
Paystack must actually be whack considering the bad reviews.. and the fact they answer these bad reviews months after it was posted... They don't care....

Reply from Paystack
Please i need your help, i made a transaction on the 09/05/2022 through paystack to astropay. I didn't get value
for my payment in the amount of N200,000 TWICE total of 400,000 I went to my bank to complain they said no issues with them than I should contact pay stack over a month now they are just stressing me over my money and which I provided proof I didn’t get any value because AstroPay blocked me I never knew they were scam

Reply from Paystack
Paystack is seamless and very easy to use. As a developer, the documentation is easy to understand and integration is seamless.
Don't ever use paystsck, they are scammers. Immediately you start getting paid by a lot of customers they will put your accoun payout on hold and start asking unnecessary questions and requesting for more documents about your business. I provided them with all these documents but instead of them giving me my payout they told me to hold on as they are verifying my documents. It's over a month now i still haven't head from them, i cant login into my account. I dont get replies from them anymore. They took my 2500 GH without even refunding my customers.
Scammers scammers

Reply from Paystack
I have been using paystack as a merchant for my business. They have just closed my account without any notice. Prior to this they have not even sent me Any comunication to say something is wrong. And now they are refusing to pay me
Behind the Lagos traffic, Paystack is the single thing that causes me the most annoyance, as it never seems to work, and becomes a huge obstacle to paying for things.
There are a number of businesses that I have stopped using because they insist on directly me through this garbage payment gateway. What is wrong with cash or bank transfer?

Reply from Paystack
I have made several payments via Paystack checkout page, and it has continuously been seamless and hassle-free. the one time I had an issue, I got my money back by following the instructions from their customer support agents. I have also integrated Paystack into several WordPress pages and websites, their woo-commerce plugin works exceptionally well.
As a merchant, the UI is pretty simple and relatable so I experienced little or no issues setting up. Receiving funds sent by my customers is also hitch free.
As a customer, I am sure my card details are safe and making payments to businesses is easy and fast.
As a customer to other Businesses on Paystack, I'm assured my card details are safe.
As a merchant, I use the Paystack's storefront feature and although it needs improvement, I sell seamlessly to my customers without needing to host a website.
The payment experience on Paystack is very seamless and fast too. I literally have had no issues whenever I've paid through Paystack. When I have to pay to an IG vendor and I see it's a Paystack payment link, nothing stops me from going right ahead with my payment. Even though these payments involve me entering my card details, there is never a hesitation from me because I know my card information will be secure. I'd recommend Paystack to any business owner anyday, anytime.
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