during a quick brew
during a quick brew, Ben from contact form restored my free spins before I left the conversation can’t complain
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during a quick brew, Ben from contact form restored my free spins before I left the conversation can’t complain
Bonus winnings had a max cashout limit that wasnt visible on the offer banner. Only discovered it when I tried to withdraw 200 pounds and was told 100 was the cap. Frustrating stuff.
Live support queue was so backed up last Saturday that I timed out waiting. When I tried again the next day it was instant, so clearly they're understaffed on weekends.
Deposited and started playing, but the wagering requirement wasnt explained clearly before I put money in. Support just sent me a link to terms nobody reads.
My 450 euro payout arrived as 225 twice over ten days. Support couldn't explain why the system does this or why I wasnt informed in advance.
Their promotion page showed one thing, the actual terms showed another. I spent a couple of days trying to meet requirements that werent properly explained. Should have read the fine print but it was genuinely hidden.
Received welcome offer valid until next Monday according to the promotional email. When I tried to use it Sunday night the system rejected it. Live chat just sent me to read the fine print.
Tried to cash out my winnings yesterday. The site said instant withdrawal but here we are 48 hours later with nothing in my account. Customer service just tells me to wait longer.
Disconnected from my session without any reason given. By the time I got back in, the game had closed and I couldnt see what happened to my last bet.
Playing on mobile and suddenly kicked out. Had to log back in twice because the app kept timing out. Support said this was normal but it cost me time and honestly feels like poor design.
Tried a few spins on Gonzo's Quest and triggered the bonus. Mid-round it froze completely. Reloaded and poof, bonus was done but I didnt get anything for it. Chat support said it was working as intended.
Requested a 100 limit on deposits and it showed confirmed in the cashier. Still managed to deposit twice more before anything changed. The page said it was active but clearly wasnt monitoring anything.
Submitted withdrawal Sunday evening. Site said 3 business days maximum. Its day 5 and customer service wont give me a straight answer about where it is.
Got automatically logged out after about 20 minutes of inactivity even though I was still actively playing. Had to start the whole login process over again.
Withdrew funds and they decided to send it in multiple installments without mentioning this anywhere. Found out only after the first part arrived and I started checking my account.
Requested a withdrawal and got told 2-3 days. After 6 days I contacted them and suddenly it needed verification. No one explained this beforehand or sent documents to sign.
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