PayPoint Reviews 3,275

Srikanth visited our store in Featherstone and set up Paypoint and explained the services
Very good

I recently had a visit from a PayPoint Retail Relationship Manager
Mr. Annushan Kanapathipillai to help set up PayPoint services in my new shop, and the experience was excellent from start to finish.

He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to clearly explain how everything works, and answered all of my questions with patience and clarity. What stood out most was his friendly and approachable manner, which made the whole experience smooth and stress-free.

He also provided useful tips on how to make the most of the PayPoint system for my business, which I really appreciated as a new shop owner. It’s clear he genuinely cares about supporting retailers and ensuring everything runs efficiently.

Overall, I’m very satisfied with the service and would highly recommend PayPoint’s support team to any retailer looking to get set up. A great experience and a fantastic representative of the company.

I got a PayPoint voucher from OVO Energy against my final bill. Today, I visited 5 retailers in my area in London. All were listed on the PayPoint website as places that can cash my voucher. All declined coming up with different kinds of excuses: don't have cash, terminal not working (but refusing to try scanning the QR code) and QR code not working.

There is no person at PayPoint to take calls to discuss the situation. They failed to provide the basic service that they promised. I guess they keep my money then. But I am raising this with OVO Energy.

Agent number 65236 black screen on terminal-rebooted no luck - been waiting a week- no one picks up the phone ? Sent 100 emails no reply - are you fixing this ?

Excellent help from Julie she was very lovely and was wonderful help

Ceyhun has gave as proper training and helped me understand paypoint

Anushan great guy always very helpful very kind we need more people like him in servicing industry

Imran came to install my paypoint mini trained me on all the services and explained in detail how we can earn commission and maximise the paypoint. Thank you

Bills called into the shop today to sort out the bank transfer and it was done fast as I called on Friday and he came on Monday and the service was done quick

The experience was great with Ceyhun. He explained everything about the new device. He is a very patient person. Answered all the questions patiently. Always approachable. Excellent rep experience.

Srikanth our paypoint manager visited my store and set up Paypoint and helped through understand different services
Very help full

My local rep Nigel came to install my new oaypoi t terminal and instructed me how to use it to get the best out of it f I r my shop with card payment and the banking services

Ceyhun installed the new machine well and trained me very well!
Thank you!

I am a retailer and have a PayPoint service. Contacting PayPoint customer service is terrible; it will take nearly an hour to speak to a member of staff. I do not have these issues with any other companies in my business. Someone asked me to contact them, but I won’t be doing that. I don’t want to waste my time dealing with PayPoint, as they clearly spend no time supporting their customers—it's part of their cost-cutting policy. Neither I nor my staff ever call them because we can never get through. Despite this, they consistently take the money on time via direct debit. Unfortunately, we have no choice but to stick with them since PayPoint has a monopoly with no competitors.

I am very unhappy with PayPoint customer service. The call centre waiting time is extremely long and it is difficult to get through to an agent. When there is a problem with the terminal, it should be resolved quickly, but the response is very slow. For businesses that depend on PayPoint services, this level of support is not acceptable.

Mohammed bhutta helped us to install new paypoint machine at my store . He was very friendly and trained my staff professionally. Loved his work

Just had my point4 integrated Paypoint with all services installed by my area manager. As always she made it seamless. It will be great to have all going through my epos making the experience quicker for customers.

Ceyhun guided me the new mini terminal in and out...

Kerry came to store to connect my paypoint machine to the till, she talked through how to use it. She talked through retailer rewards and helped me complete them. She’s always really helpful.

Srikanth visited our store in Norton
Great service, fixed our new card system and explained all the benefits including the new banking services and withdrawal option
Overall thanks