Paypal Reviews 

Went to purchase something through PayPal went to log in told log in details were incorrect been trying to contact PayPal only to be messed about on one call was waiting to speak to someone about it for 1.5hrs then I phoned back the advisor who I spoke to was either of the following.

1. Paypal doesn't care about their customers and they try brushing any issues under the carpet and hope the issues goes away.
2. Not listening to what she was being told.
3. Kept asking me to repeat all my details over and over more than should have been asked.
4. She was rude but talking over me and cutting me off when I was trying to answer the questions.
5. Asked to speak to a manager she tried ignoring my requests to speak to a manager she then she said she would put me in contact with a manager and now been on hold for 15 minutes and still no manager.
6. Paypal are becoming a joke.

My experience with PayPal involved family members sending money. Several times, PayPal held the money sent by relatives when I had an emergency, and they held it for months at a time, not days. The first time was 2 months from grandparents. The second time we had an urgent emergency my father in law sent us a small amount, under $100. Paypal said they would hold it for SIX MONTHS(!), after it was sent, and there was no way to at least get it back to my relative instead either. I decided to report Paypal to the better business bureau and thanks to them, the money ended up finally getting to me after a couple weeks. About a week after receiving the money, PayPal inexplicably banned me, without giving any reason other than saying I violated their "terms and conditions" but not stating which one or how. Luckily, I had already moved all my money out of there. Also, after I had reported PayPal for holding the money from my father in law, when my husband's grandparents attempted to send money to me on paypal for the same emergency, their bank account got robbed for 15k(!!!) in PayPal transactions they didn't recognize. Now they blame us and will no longer provide us with any funds even though we had nothing to do with it. Eventually they got most of the money back with the help of local police, but PayPal holds honest customer's funds for emergencies for months at a time but somehow lets random scammers take 15k immediately in three repeated transactions for 5k each. Never use PayPal, there are many other much better services to send money to family and friends nowadays. Literally any of them are better and you will actually receive your money.

paypal has become the worst company for money problem sorting i ordered a take away from dominos just for it to end up as a pending authorisation in paypal contacted the help support live chat with multiple dumbass employees telling me theres nothing they can do as its waiting to be either accepted by this takeaway company 5 days after the order or i can wait till 14th august for the authorisation to expire this is total bullshit company has screwed me this time and i shall be closing my paypal account and never returning to this crap company

money stolen, charged for a free trial and not even getting what i paid for

I will never trust PayPal ever again, i paid for items for amount of £46, they took it twice, i got one back through my bank, but im still waiting for other £46 even though i requested refund 27th june , stay well away from paypal.

Absolutely terrible company that sides with scammers any moment they can get. Also there is no need for PayPal in today’s age when online banking and stuff like Apple Pay are at their best.

The worst company you to ever use, put a complaint they back the scammer (by not dealing with) So everyone who thinks they are protected by using this crap company forget it. Use your bank with 2FA only way to go. PayPal is finished their now for scammers

I don’t usually leave reviews but this deserves one. I always used PayPal to buy online to have my card details safe. But I had never used its costumer protection thing. I received a 100 euro pillow that didn’t look like the pictures. In the pics it looked full and plump and in reality it was deflated and crooked and worth like 10 euro. So I heard someone raised a case with paypal, I tried, not hoping for much, and it worked! They decided in my favour and Just got my 100 euros back it’s amazing!!! :D #paypalyay

7/20/2026: When I try to log in to my PayPal account on my desktop, and I put in my user ID and password, PayPal routes me to a page to create a passkey. I don't want a passkey, but can't gain access to my account from the create passkey page. I called and spoke to two representatives who had no idea what they were talking about. While I was speaking with the second representative, I closed out PayPal and went to log in again so I could walk her through the problem, and lo and behold, I was taken directly to my account with inputting user name and password. The reps couldn't tell me why I couldn't log in on my first try, so I spoke a rude supervisor named Joey, who said I had to clear my browser cache each time before I logged in. That is nonsense. I am able to log in directly to all of my other accounts with user name and password. Very strange.

PayPal no longer have a viable resolution centre, favoring the supplier even whe the supplier admits fault to me ( customer )
This transcript is from supplier ULC via AliExpress

This error is entirely our fault, and I respect
whatever decision you make. I will process a
50% refund right away.
'lease send me your order number, thank
you.
7:11 pm
UIuer 0Z122ou74/000/ 17. 0IueI
shipped Inbox
FESTOOL 202314 & 203974 PCB c...
1 item from AliExpress
Dispatched
Order number
8212260947568717
K
Track parcel
View order
View item
Based on 2 emails
Correct?
AlExpress
AliExpress
to me v
9
June
Unsubscribe
AliExpress
Fast delivery
Free returns
Thank you
7:12 pm y/
l've already processed the refund, and the
platform will complete it shortly
7.27 pm

A sure payment method that always tells you your in for a bad time.

When I first setup a Paypal account back in early 2010s it was useful way to buy something from China. Years latter they started bombing same with spam and when I tried to stop them they asked for my password which I had forgot and would not let me reset to my E-Mail which they where spam bombing.

This has been fixed now but every time I see PayPal in the only way to pay my heart sinks. Today’s disaster I tried to buy an item OK with bank, they took money and then canceled transaction and said issue with it so as it’s was in Euros and I am in U.K. I gave them my Travel Bank account, they still too it in Euros, order went though fine only they charged me twice with the second payment showing as happening hour into future. Hope this auto sorts and do not have to go after them as customer survived is an AI slop fest last time had to talk to them. If there is any other way to pay use it, these guys worst.

I filed a dispute with Pay Pal. I did not realize that the company had a auto renewal on their sign up. Twice this company billed me and then sent a partial refund. The first time Pay Pal closed the case because of the partial refund and would not reopen. The second time got no reason, just a denial of any further refund from this company. I used to think Pay Pal was great, but now think I will just use a credit card when making a purchase. I feel I was not given the correct decision on this case.

Would give no stars if possible. Ordered item, supposedly made in UK. Then discovered many negative reviews and falsely using Boots name. Realised item no use to to prescribed medication
Checked cancellation policy and cancelled within time limit in fact within 1 hour of ordering. The company said already dispatched and refused to cancel. They said cancelled late but they are in a different time zone with 8 hour difference. Requested help from Paypal who totally ignored what had happened and changed reason for dispute twice. Eventually due to stress I accepted companies offer of 50% refund as no return address provided but this hasn't been paid. Paypal found in favour of red flagged seller rather than a customer of many years. Do not expect help as they are not interested in customer protection and provide financial services to dishonest businesses.

If there was an option to put no star at all honestly I would. They dont even deserve the one star. Worst service provider ever!!! They changed sign in options to include sending a code to a phone number. They dont even give options for someone who lost access to the number they used to sign up for the account 6 years ago. No option to even update that number. You call to ask for help, noone is willing to help, literally locked out of your personal funds. Day light robbers!!!!

Recently, PayPal has been resolving all my disputes in favor of the sellers. It seems they do not genuinely investigate the disputes and have made it quite challenging to even file a dispute. Regardless of the situation, it is consistently closed in favor of the sellers. This was not the case before.

Very bad service I have purchased an order for my company using my PayPal account they stopped the whole account but not only that they took the money and didn’t transfer it as they need to ‘investigate further’ as they say they didn’t even email me to contact to get more details I had to call and wait on calls for long time after 2 days I got the email replied back with all requested documents they didn’t even look at even though on the message after submitting they said they will resolve on 2 days that is their policy but 5 days later and still no contact from them even I have asked for a call back from supervisor as apparently they can’t transfer you to them very busy god knows doing what if they not taking calls or calling people what are they doing? I had to call back in order for the To realise oh we got the information we will now transfer it to the right department they refusing to cancel transaction they refusing to transfer my call to that department and restricting my whole account very appealing service from such company in 2026 would definitely close my account and move else where

No customer protection. Returned as they instructed using the address given. Still stuck in customs. PayPal closed the case as it wasn’t delivered, even though it clearly says on Royal Mail that it is in processing at customs.

Dealing with PayPal recently was a headache. I was trying to finalize a transaction, but my account was inexplicably limited, which threw a wrench in my plans. I contacted customer support, but the wait time was longer than I expected, and when I finally got through, the representative seemed confused about my issue. I felt like I was going in circles. Additionally, the lack of clear communication about the status of my limitations was frustrating. While I appreciate their services, this experience has made me seriously reconsider using PayPal in the future.

Awful, no support at all. Our food was delivered cold and kids refused to eat it (no way re-heat it in hotel). So food was dumped. I started to claim via paypal but paypal seems didnt care, replied that food we received cannt be classed as 'not as described". Absolute awful. We lost our money and had a ZERO help.

Used PayPal for over 25 years bith personal and for business paypal used to have great buyer protection. Not any more. Evri delivered my parcel to the wrong address. Clearly shown from delivery photo. I provided previous proof of delivery photos from Evri showing that the proof of delivery photo didn't match. PayPal decided that if the tracking says delivered then that's the end of the matter. I would be better protected using my credit card. After nearly 30 years of using PayPal I have closed my account. I think the reviews here on trust pilot say it all. PayPal is no longer the company it was. If I could leave a zero I would.