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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, most reviewers were let down by their experience overall. Customers frequently encountered unresponsive support teams, unhelpful automated bots, and prolonged delays when requesting money returns or refunds. People also reported sudden account limitations, restricted funds, and significant operational issues regarding payment processing or unexpected charges. Reviewers expressed deep frustration over poor communication and a lack of accountability from company representatives. The minority of people were satisfied with the platform's historical buyer protection features and long-term convenience. Some reviewers still appreciated the initial ease of use, previous customer care received, and overall utility for specific daily purchases.

What people talk about most

Payment

Reviewers mention negative feedback about payment, reporting widespread frustration regarding denied claims,... See more

Refund

Consumers find refund experiences highly frustrating, reporting that they struggle to get their money back... See more

Product

Customers had ambiguous experiences with product quality and dispute resolution, as some reviewers received... See more

Service

Clients share profound dissatisfaction with the service, reporting frustration over sudden account... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I lodged a complaint against a vendor for delivering an item "materially different" that I ordered. I had the original invoice (paid) showing I ordered a velvet floor length dress. I received a poo... See more

Rated 1 out of 5 stars

It is sad. I have used PayPal since I first heard of it. I've appreciated being a valued client and benefitted from their customer care, a real advocate for the consumer. No longer true. I was den... See more

Rated 1 out of 5 stars

I asked a question on Paypal's site and got an incorrect answer, so I found the solution with zero help from them. In past 7 days, Paypal has pounded me with useless & repetitive emails, no... See more

Rated 1 out of 5 stars

Never use PayPal for any merchant service let alone any transaction over $20. They will let you use their services for several months but when you use it to make large transactions, they will keep you... See more


Company details

  1. Payment Service
  2. also in
  3. Card Processing Service
  4. Money Transfer Service

Information provided by various external sources

PayPal is the faster, safer way to send money, make an online payment, receive money or set up a merchant account.


Contact info

  • Embarcadero Road 1840, 94303, Palo Alto, United States

  • paypal.us

1.1

Bad

TrustScore 1 out of 5

341 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(341)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

PayPal onboards and supports scamming…

PayPal onboards and supports scamming companies and forces the buyer to accept the scam. At PayPal I came across the worst of the worst customers service ever. A scamming seller will unconditionally be the beneficiary. They do not process customers reply on a dispute and remove those from the communication logs. Disputes are closed instantly without prior notice. I'm going to file a complaint at our authorities in our country to stop this pretentious company practices run by mentally weak work force.

21 March 2024
Unprompted review
Rated 1 out of 5 stars

the worst payment processor

the worst payment processor, tested and won't get back again. Good bye for ever Paypal

you hold my funds for 180 days and close my account for a well reputed business

I go back to stripe and will never be back even as a customer.

Stripe versus paypal is like comparing a rolls roys with a fiat panda. Paypal is a fiat panda.

bureaucratic, complicated, heavy, useless bureaucraty, and lack of flexibility. You are working like a state post office of the 90 s.

By bye for ever Paypal.

12 March 2024
Unprompted review
Rated 1 out of 5 stars

DEBIT CARD AND FUNDS FROZEN NO APPEAL

DEBIT CARD AND FUNDS HELD HOSTAGE BY PAYPAL FOR 180DAYS! HOURS AFTER SETUP. Set up a legitimate account and spent afternoon in sandbox checking out features, hours later my funds and personal debit cards are held hostage by PAYAL for 180DAYS!. Email gives no reason and there is no avenue for appeal. I used my own ID, my own personal bank account and only worked in test scenarios, what possible reason for fraud could Paypal have? REALLY DODGY. Paypal, when you are confiscating the lifelines of stay at home Mums trying to set up legitimate small business it's time to reconsider your safety software and customer priorities.

9 March 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever, i dont know how people still use paypal. after the bann you and hold your funds for no reason. save yourself a headache and look for an alternative. trust me paypal is not worth it.

10 February 2024
Unprompted review
Rated 1 out of 5 stars

Will hold your money hostage

The first few months, adding and taking money to and from your paypal account works just fine. After a while, they started holding my money hostage until I doxed myself. (For some reason, adding money was still an option)

The following process of talking to customer service was the longest and most painful experience I've ever had while talking to, what I'm guessing, are human beings. This took MONTHS, and multiple customer service people, some of them would just end the call/chat after my introduction. DO NOT TRUST PAYPALL

20 December 2022
Unprompted review
Rated 1 out of 5 stars

I would give PayPal a zero no stars…

I would give PayPal a zero no stars they say that they protect you, but they really don’t. They have people that are very inadequate with taking your complaints and they do not have your back. I would not trust PayPal. I am not gonna be using the service anymore.

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Don't use PAYPAL!

Don't use them! They charge to much and if you are a business that needs items drop shipped to your customer... they will hold your money for 21 days! Paypal does not have the means to understand DROP SHIPPED ITEMS nor do they care!

3 August 2023
Unprompted review
Rated 1 out of 5 stars

Pay Pal has my funds: Cannot close account

PayPal refuses to close my account. Pay Pal held on to $50 sent to me. They refused to allow me to transfer it to my bank, putting limitation on my account. My friend's bank recouped the $50 from PayPal. Now PayPal is telling me that I owe them $50 plus the a $15.00 fee. I have been holding on and talking to a customer support person for 95 minutes without resolution. Won't allow me to close account

8 November 2022
Unprompted review
Rated 1 out of 5 stars

Paypal is appalling

Paypal is appalling. Over the past few years I have paid for quite a few things through this organisation. On three occasions (over several years) I have had cause for complaint. Paypal was no help. The last case scenario involved a refund for an online purchase from Light in the Box that did not match the advertised description. After reviewing Light in the Box on Trustpilot they decided they would refund the cost. In the meantime Paypal closed the complaint. I closed my account. I can’t get in touch with Paypal (no account, no login) so no refund. I am in touch with my bank (funds were taken from this account) and British Banking authorities. Perhaps Paypal will be investigated.

27 October 2022
Unprompted review
Rated 1 out of 5 stars

I was mislead

I was mislead. Went to buy a product on line. Went to checkout. Was mislead by PayPal. Next I know I have an account with them. Never wanted to do any business with this company. Took all day to cancel my account. However I still fear they still have my card and info. Not pleased at all.

30 October 2022
Unprompted review
Rated 1 out of 5 stars

Could I give less than one star

Could I give less than one star? They froze my account because I updated it to my married name. Luckily for me, my paycheck is frozen and I can't retrieve it. I've called twice and been hung up on while they place me on hold to "look into my situation". I've sent repeated messages asking to submit any information they need to prove my married name. Not a single response and I have bills to pay. Truly awful Customer Service.

29 October 2022
Unprompted review
Rated 1 out of 5 stars

PAYPAL IS TOTALLY A THIEF

I made a paypal account 2 months ago, i left it to get some old to avoid banning my account (Paypal ban new acc instantly if you make some transactions on it). I made 1400$ of sales in 2 weeks and all went on hold, paypal limited and asked for driver license. i submitted, they asked me for proof of delivery , utility bill, proof of address and even what i sell I submitted all correctly and they allowed me to sell. But after 2 days of it paypal suddenly banned my account with a BS Reason by saying you are selling against our policy, i didnt even made any transactions after they approved my document then why tf do you ban again when you already approved me?

Paypal is fully blind and they say "sorry our AI did this we cant do anything"

Mf wdym AI?, Someone made that AI go ask that developer to make changes on it and fix it so our headache coz of ban gets fix, I will never use paypal again bye paypal go steal money like a thief i am waiting for the day when paypal gets down, a good person buys the paypal company or paypal gets a competitor then YOU WILL REALISE YOUR MISTAKES

24 October 2022
Unprompted review
Rated 2 out of 5 stars

Great concept / MORON web support coding.

Althought this is a great concept, their web code is MORONIC. Any and ALL ways of clearing problems require you to "login" which is IMPOSSIBLE when your problem is: Can't login because the company won't send a code to ANY source.

All other solutions = Change password which is USELESS when Paypal isn't sending verification codes to either your email or phone.

I missed $1000-1500 on buys discounts because these jerks wrote code that contradicts it's self and prevents it's OWN system from "solving" your problems.

Let me say this once again for PAYPAL to read: ALL of your ways to fix getting in ask to "login". When the problem is, you can't login it's USELESS.

CHANGE THE CODES OR GET REAL PEOPLE ON SUPPORT AT NIGHT. Don't force people to login to get help when they CANT.

17 October 2022
Unprompted review
Rated 1 out of 5 stars

Non existent customer service

This seems minor compared to some of the comments I have read before posting this, however, here it is. I use paypal for online ordering because I appreciate not having to expose my CC accounts to numerous vendor sites. However, I have run in to a persistent problem with Paypal's software arbitrarily changing my shipping address to a street address that is identical but in a different city and state. I lost one order due to this problem but was lucky enough to obtain a refund from the vendor. 2 days ago I placed an order with another vendor only to realize after ordering that Paypal's software had done it yet again. Their software continues to change my address even though the correct city and state are listed in my account information. I immediately notified Paypal via their cumbersome email contact system, and have received no reply to date. I guess I will cease to do business with paypal until they fix their glitch and convince me it won't happen again. In the meantime, I am forced to try to get this corrected through the vendor once again. A giant and unnecessary waste of time which paypay seems purposely structured to perpetuate.

8 October 2022
Unprompted review
Rated 1 out of 5 stars

I have a sick mother and paypal wont give me my money

Ihad funds in my account for my sick motherMy account was limited for no reason and I had to wait 180 day to receive my money after those days passed i was told i couldn't withdraw it for because of some technical reasons and I had to write an email to transfer it to another account which I did but now they have been ignoring me for almost a month even though I told them my situation I am sick and tired of paypal my mother is fighting for her life and is even in worse conditions now and they still wont give me my money

30 September 2022
Unprompted review

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