Banner for Paypacket Ltd
Paypacket Ltd logo
Visit website

Paypacket Ltd Reviews 

2,085
•
TrustScore 5 out of 5

4.8

Payroll Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and professional approach, often highlighting specific individuals for their exceptional service. The service provided is frequently described as excellent, reliable, and prompt, with many appreciating the quick responses to queries and the ease of managing payments. Reviewers also value the clear explanations provided, especially regarding complex financial matters, and the overall supportive nature of the team. However, some customers reported dissatisfaction with payment issues, including delayed wages and sporadic statements, and expressed concerns about poor communication and a lack of direct updates regarding payment statuses.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, reliability, and... See more

Response time

Customers generally report positive experiences with response times, noting prompt and efficient service.... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Payment

Consumers find payment to be ambiguous, with many reviewers expressing significant frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... See more

Company replied

Rated 5 out of 5 stars

Paypacket Ltd, Always answer the call without any call waiting. Every staff is willing to resolve the matters for contacting. If need any specific staff, we will get connected Stright. Abigail... See more

Rated 5 out of 5 stars

Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... See more

Rated 5 out of 5 stars

Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjus... See more

Company details

  1. Payroll Service
  2. Financial Consultant
  3. Payment Service

Written by the company

PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,085)

314 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

She was very helpfull

She was very helpfull, but company needs to make things easier for the client. Previously in Hammersmith Borough, we were registered with Paypacket, through the borough, and they handled everything for the client.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good

Good afternoon Abigail, I'm writing to you about my situation as an employee of Estefano López. I haven't been paid for two months, and it's almost been three. It's inconceivable that they can't adjust my salary. When I was with Lambeth, the payments were always on time. I also have expenses to cover. Thank you very much for understanding my situation.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely helpful

I’ve had several issues with payments and other issues related to payslips. I have been dealing with Keri Wood at PayPacket and she couldn’t be more helpful. She has helped me resolve all of these issues. Can’t thank her enough

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Very good service

The company makes the payments on time and statements are available when required. The staff are always helpful and sort any queries promptly.

5 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look