The communication was impeccable, the client workflow from beginning to the end was 5 stars! Jordan truly helped me to understand the process as well as any took care of any hiccups. Great company to... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Nate from PaymentCloud is absolutely outstanding! From start to finish, he made the entire process smooth, transparent, and stress-free. He took the time to explain everything clearly, answered eve... See more
Company replied
I thought getting a merchant for my first business was going to be a complicated / stressful process. Melissa D made it super easy and simple. A few seperate times I had questions and she always respo... See more
Company replied
Raliegh Guice was my agent and was great through the entire process of getting my business set up to receive credit card payments. He was available by phone, email and even texts. He responded quic... See more
Company replied
Company details
About PaymentCloud
Written by the company
Take the guesswork out of payment processing.
Voted #1 high risk merchant account provider in the US. Easy and affordable setup, chargeback management tools, live support, and white glove service.
Our Mission
Written by the company
- The Best Solutions.
- We pride ourselves on our ability to support any business type because of our large solutions toolset: chargeback and fraud mitigation, text-to-pay and QR code payments, ACH and echeck capabilities, and integrations with all major CRM's, accounting softwares, and ecommerce platforms.
- The Best Pricing.
- We can beat anyone's rates, hands down. Our long list of banks and solutions allows us to put your business where it fits best.
- The Best Service.
- Our in-house staff is here to answer your calls, emails, and texts with real service and solutions. We put the merchant first and we're proud of that.
Contact info
16501 Ventura Blvd. Suite 300, 91316, Encino, United States
- 1-800-988-2215
- info@paymentcloudinc.com
- paymentcloudinc.com
4.5
Excellent
884 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helping others is a pleasure
Helping others is a pleasure, and every request is answered!
22 August 2025
Unprompted review
Reply from PaymentCloud
We take pride in supporting merchants like you with reliable and consistent service. Our team is committed to responding promptly and being there when you need us. Wishing you continued success in all your endeavors!
Customer assistant Tony and account…
Customer assistant Tony and account manager Julie was the best!!!
21 August 2025
Reply from PaymentCloud
Thank you so much for your kind words! We're thrilled to hear that Tony and Julie made such a great impression — they truly go above and beyond to support our customers. We'll be sure to pass along your praise to them. We appreciate you being part of our community and look forward to serving you again soon!
You are in good hands with Marlia Gordon
I want to take a moment to highlight my experience working with Marlia Gordon. Prior to connecting with her, I had very frustrating experiences with both Clover and Square. My funds were constantly delayed, communication was poor, and I felt unsupported throughout the entire process.
Because of those experiences, I was admittedly skeptical about trying PaymentCloud. However, Marlia immediately stood out. She was consistent, knowledgeable, and most importantly, patient. From start to finish, she walked me through the approval process step by step, answered every question I had, and made sure I felt confident and comfortable along the way.
Thanks to her dedication and professionalism, I was approved without unnecessary delays and finally have a reliable solution I can count on. Marlia turned what could have been another stressful situation into a smooth, reassuring experience.
I truly appreciate the time and care she put into helping me, and I would highly recommend Marlia Gordon to anyone considering PaymentCloud.
20 August 2025
Unprompted review
Reply from PaymentCloud
Thanks for the thoughtful shoutout! We are so grateful that you took the time to share your experience, and we’re beyond thrilled to hear that Marlia worked so hard to turn things around for you.
We understand that lack of support during a critical juncture is a frustrating thing. That said, it means a lot knowing that Marlia’s consistency, patience, and attention to detail made such a difference. Your feedback is a warm reminder of why we do what we do.
Thank you once again for your five-star review, your trust, and for giving PaymentCloud the opportunity to support your business. Best of luck with all that lies ahead!
The attention was very good
The attention was very good. I felt very comfortable in the whole setup. Very professional
18 August 2025
Reply from PaymentCloud
We are committed to delivering thoughtful, professional service in everything we do. We're glad to hear you had a positive experience with us!
I had the pleasure of working with Nate…
I had the pleasure of working with Nate Wilkie. From start to finish was amazing. He explained the process all the way through. He was up front and honest and was always got back to me on any questions Inhad. I could not be happier with the service he provided. I don’t know what they pay him but he needs a raise.
14 August 2025
Unprompted review
Reply from PaymentCloud
Nathan is truly exceptional—he knows the process inside and out. At our core, we value transparency and clear communication, and Nathan truly exemplifies both. Thank you for the kind words, and best of luck with your business and everything that lies ahead!
True Greatness is rare.
It is rare to come across someone competent. Much less, great at their job. I can't imagine anyone handling this precise process any better than Jessie Todd has done for me.
She speaks with confidence and clarity. In addition to being proactive, if I didn't answer her email right away, Next thing I know I was getting a call from her. Keeping me on the ball as well. I wish I could have her run my life all the time.
12 August 2025
Unprompted review
Reply from PaymentCloud
Thank you so much for your thoughtful and kind review. We're thrilled to hear that Jessie was able to assist you—she truly is excellent at what she does. If you have any further questions, please don't hesitate to reach out. Wishing you and your business continued success and all the very best!
Reply from PaymentCloud
Thank you for the four-star notice! We're here to help with whatever you and your business may need.
Customer service is great and worked…
Customer service is great and worked with me with all my issues and resolved quickly
7 August 2025
Reply from PaymentCloud
Thanks so much for the five-star review! We’re so glad to hear your experience with us was a positive one.
Got us where we needed to be.
For the most part, it was pretty streamlined. A couple small hiccups along the way, but they were resolved rather quickly. Got to where we needed to be in a decent timeframe.
4 August 2025
Reply from PaymentCloud
We’re glad to hear your issue was resolved swiftly. We pride ourselves on assisting our merchants in a timely manner with whatever their needs may be. All the best to your and your team!
Special Thank you to Melissa Deleske
Special Thank you to Melissa Deleske, your professionalism and the consistent effort you made to get the job done. From all of us at Nez & Co. LLC, Thank You!
6 August 2025
Unprompted review
Reply from PaymentCloud
We appreciate you and your support! Melissa is a pro, and we’re so thrilled she was able to assist you. We wish you all the best!
Very happy to have you thank you
21 July 2025
Reply from PaymentCloud
We’re happy to have YOU! Thanks for the shout out!
Reply from PaymentCloud
Thank you so much for the 5-star review! We're thrilled to hear that you found our service helpful. Supporting our merchants is our top priority, and we're always here if you need anything. Looking forward to continuing our partnership!
Melissa D is the best !
I thought getting a merchant for my first business was going to be a complicated / stressful process. Melissa D made it super easy and simple. A few seperate times I had questions and she always responded promptly. Would definitely recommend PaymentCloud especially if you’re lucky enough to get Melissa as your rep ! Thanks again !
15 July 2025
Unprompted review
Reply from PaymentCloud
Thank you for the amazing review! We're so glad Melissa made the process smooth and stress-free for your first business. We’ll be sure to pass along your kind words—she’ll be thrilled!
Reply from PaymentCloud
Thank you for the great review! We're always here when you need us!
Reply from PaymentCloud
Thank you! We're so glad our dedicated customer service made a difference. Happy processing!
Nathan "Nate" Wilkie is Amazing!
My agent Nathan "Nate" Wilkie is amazing! Throughout the process he was extremely helpful and knowledgeable, provided great insight and advice, and responds to my emails about as quickly as I send them. Nate walked me through every step of the process with patience, support and great professionalism, which really helped to put my mind at ease. If you get the chance to work with agent Nathan Wilkie, you are in great hands! Highly recommend!
16 June 2025
Reply from PaymentCloud
We're thrilled to hear that Nate provided such outstanding support and guidance throughout your setup. We’re proud to have him on our team, and it’s great to know he helped make the process smooth and stress-free. We truly appreciate your recommendation!
Efficient Registration
Had responsive help throughout the registration with quick approval and quick processing.
9 July 2025
Reply from PaymentCloud
We're thrilled that you are up and running! Thank you for the five stars. We wish you and your business the best.
Great Experience
Raliegh Guice was my agent and was great through the entire process of getting my business set up to receive credit card payments. He was available by phone, email and even texts. He responded quickly to my questions, even over the July 4 week. He helped my small business improve / modernize how it takes payment. The platform is easy to use and I've already sent myself a test charge and my first Invoice. The timeline to get up and running was very reasonable considering the due diligence needed to setup the account. Thank you, Raliegh and Payment Cloud!
8 July 2025
Reply from PaymentCloud
Thank you so much for the kind words! We're thrilled to hear Raliegh provided such great support and helped get your business up and running smoothly. We appreciate you choosing PaymentCloud! Happy processing!
Melissa Daleske is a highly competent…
Melissa Daleske is a highly competent and pleasant person to work with - she has been extremely helpful. 10/10
2 July 2025
Reply from PaymentCloud
Thank you for the 10/10! We appreciate your business and will be sure to share your kind comments with Melissa.
Reply from PaymentCloud
We’re sorry to hear about the delay and truly understand your frustration. Our records show that you spoke to a customer service representative on 7/2 and received funds on 7/7. Please reach out if you have any further questions or concerns. 1-800-988-2215 x2 Thank you for your business.
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