Over account management is pretty shody. Then we received an email informing us of a 22% price increase mid way through our current contract. I don;t think that is a reasonable and trustworthy... See more
Company replied
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See what reviewers are saying
Speed? Helpfulness? Everything is here. I used many different payment services before but I've never seen fastest responses like this. I asked my all "long" questions and Eleonora answered them patien... See more
Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up. They tried to lure me back with the promise of an Amazon vouche... See more
Company replied
I really don't understand some of the bad reviews that are posted here. We've been working with Payhawk since a few weeks and so far the experience has been AWESOME! The initial demo went smoot... See more
Company replied
Company details
Written by the company
Payhawk is an AI-native spend management platform that orchestrates company spending across Bills, Cards, Expenses, Travel, and Procurement to give finance teams maximum control, automation, and visibility. The platform combines a global money account with powerful automation and AI agents that enforce policies, budgets, and approval flows on every payment while giving employees a seamless spending experience. Payhawk includes specialized AI agents designed to streamline different areas of company spending: • Finance Controller Agent – automates routine finance operations and reduces manual reconciliation work. It also includes Agent Fetch, an AI-powered capability that automatically retrieves missing receipts and invoices directly from supplier portal attaching them to transactions so finance teams no longer need to chase employees or suppliers for documentation. • Payments Agent – helps employees resolve card and expense-related issues in real time. It enables instant self-service support for problems like failed or blocked transactions, provides real-time updates on reimbursements, per diems, and mileage status, and answers policy-related questions. • Procurement Agent – manages purchase requests, approvals, and purchase orders in one place, helping companies ensure spend is approved before it happens and aligned with company budgets. • Travel Agent – simplifies business travel by integrating booking, payment, and expense management into a single workflow, reducing manual expense reporting and improving policy compliance. Payhawk allows companies to manage all types of business spend in one platform, transforming processes around Travel, Cards & Expenses, Bill Payments, and Procurement. Companies can adopt these modules gradually or implement them together to create a unified spend management system. The platform also provides a global money account that enables companies to operate internationally with ease. Customers can issue corporate cards, manage multi-currency accounts, and make supplier payments in over 150 countries and 115 currencies. Payhawk supports dedicated IBANs, local payment rails such as SEPA, ACH and Faster Payments, and highly competitive FX rates. A key differentiator of Payhawk is its deep accounting and ERP integrations. The platform is built with strong accounting logic, enabling seamless syncing with systems such as Microsoft Dynamics, NetSuite, Exact, Xero, Sage, Pennylane and QuickBooks. This allows finance teams to automate reconciliation, maintain accurate financial records, and reduce manual data entry. Headquartered in London with offices across Europe and the US, Payhawk serves mid-market and enterprise companies globally, including brands such as Luxair, Babbel, and Vinted. By combining automation, global payments infrastructure, and AI-powered finance agents, Payhawk helps organizations reduce manual work, improve financial control, and give finance teams more time to focus on strategic decisions.
Contact info
Chancery House 53-64 Chancery Lane London WC2A 1QS , WC2A 1QS, London, United Kingdom
- +44 20 4586 5402
- sales@payhawk.com
- payhawk.com
2.8
Average
273 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and friendly
13 June 2022
Unprompted review
Reply from Payhawk
Hi Sunny!
Thank you so much for your 5-star review! Your feedback means a lot to us and it makes us very happy that you were pleased with our support! Hope you have a marvelous day!
Radostina, Payhawk.com
Payhawk offers an amazing experience!
Payhawk offers an amazing experience. We have been using them for a while and are extremely satisfied with the platform’s capabilities, smooth integration with other systems, easiness to use and superb customer experience. Strongly recommended!
6 June 2022
Reply from Payhawk
Hi Andoni,
We’re so grateful that you took the time to share your feedback with us. We are glad to hear that you find our platform easy to use, our whole team works together to keep our customers happy and it is always nice to know when we manage to do so! Thank you!
Warm Regards,
Damyan payhawk.com
Can't find my card in the app
Antoni was super great in the problem solving, actually was also pretty fast.
24 May 2022
Unprompted review
Reply from Payhawk
Hi Ida,
Thank you for your time to leave us a review! It means a lot to us. :) I will inform Antoni that you were happy with his support, I am sure it will make him smile. In case you need further assistance please do not hesitate to reach out to our support masters, they are always happy to help.
Best Regards, Kristine Payhawk.com
Super fast response time!
Super fast response time using the support chat function and the issue I was having was resolved overnight! Thanks Sofia for all you help : )
19 May 2022
Unprompted review
Reply from Payhawk
Hi Julia,
Thank you for your 5 starts review! :) It makes us happy. We do our best to reply to all our customers within 1 minute and I am happy that we were able to deliver fast support for you and also that we were able to resolve your case. I will pass your review over to Sofia and let her know that you are happy with her support. Once again, thank you, and have a great day ahead.
Kind Regards, Kristine Payhawk.com
Payhawk has been a great allied for the…
Payhawk has been a great allied for the company I work for!
11 May 2022
Unprompted review
Reply from Payhawk
Hi Abigail,
Thank you very much for your review! :) Your feedback means a lot to us! We are glad to hear that we are a great ally for you and the company. We really appreciate you being a customer!
Have a nice Friday!
Kind Regards
Kristine, Payhawk.com
Under expectations
10 May 2022
Unprompted review
Reply from Payhawk
Hi Isaac,
Thank you for sharing your feedback and taking the time to give us a review! We’re very sorry your experience didn’t match your expectations. This is definitely not something we want our customers to experience. We can see that your account executive has been in contact with you directly and you have discussed in detail how we can improve and make your experience with us better in the future. Therefore, we thank you for taking the time to leave a review, we highly appreciate your feedback and we will do our best to improve in the future.
Kind Regards,
Kristine, Payhawk.com
Fantastic support extremely helpful…
Fantastic support extremely helpful every query i had was answered.
Give that employee a raise best support i have received truly fantastic.
6 May 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you very much for this amazing review! It is always nice to hear that one of our teammates has delivered an outstanding job! Wish you a wonderful day ahead and if you need any further assistance you know where to find us, we are always there to help!
Kind Regards,
Kristine, Payhawk.com
thanks for helping
I had one employee who forgot his password and then he was having issues recovering that, but Antoni helped us solve this urgency with a professional and prompt attitude as always.
Many thanks for your support again!
12 April 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you very much for this great review! It is highly appreciated and we are happy to hear that you are satisfied with our support and one of our teammates! I will make sure that Antoni receives your message.
Wish you a wonderful day ahead!
Kind Regards,
Kristine, Payhawk.com
Problem solution
Communication was smooth and problem was solved effectively in few days time!
11 April 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you! Your feedback means a lot to us! We are glad to hear that we were able to solve your issue smoothly and we really appreciate you being a customer!
Have a nice weekend!
Kind Regards,
Kristine, Payhawk.com
Reply from Payhawk
Hi Lina,
Thank you so much for your nice review! We are super happy to hear that Antoni was able to help you and provided you with excellent service! :) I'll forward the feedback to him right away! Have a great start to the week!
Kind Regards,
Kristine, Payhawk.com
I want to like Payhawk
I want to like Payhawk, but there are too many frustrating app issues.
The auto crop feature often is horribly wrong, and trying to then re-crop it manually is super finnicky and sometimes I just have to delete the image and try again. Super frustrating.
Also, there is no way to edit a price once it's been entered?! I entered a price accidentally in Euros when I should have entered USD, and I can't change or delete the entry! At least not that I can find anywhere after looking forever. Pressing the delete button only deletes the photo, not the entry! Please add the ability to edit an entry or delete it!
6 April 2022
Reply from Payhawk
Hi,
Thank you for sharing your feedback!
We’re very sorry to hear that your experience with our product is not as you would like it to be. We will therefore contact you shortly to discuss with you your feedback to see how we can assist you and make your experience with us better in the future.
Once again thank you for your time for leaving this review and for bringing this to our attention!
Kind Regards,
Kristine, Payhawk
Poor functionality, payments not working in centain providers, fees charged in excess...
[I edit my previous review, just to clarify that 3 months of usage after, I consider Payhawk's service a complete scam if compared to what they offer, please, be aware that the service is not appropriate for a medium/large corporation]. When I was contacted by the sales team I was told that Payhawk's card platform was stronger than any other virtual card platform and now that I have been using it for a while I seriously doubt it, due to many reasons: i) functionality is still quite basic, ii) available options to restrict the card use (by hour, day of the week, establishing daily limits, etc) is nonexistent, iii) there is no option to manage multy company corporations (you have to replicate manually everything you do on every single group company), there is no way to export or supervise the funds available or the expenses of every company you have an account in, the only option is going one by one and is really tedious... not a good experience for the time being.
5 April 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you for sharing your feedback and for taking the time to leave us a review! We’re very sorry to hear that you are dissatisfied with our product and that your experience didn’t match your expectations. I have followed up on your case internally and can see that your Customer Success Specialist and our Customer Support team are already working on your case. We have a lot to improve, and your feedback is useful and well-received by the team. If you have anything else you would like to share feel free to ping us directly. Once again, on behalf of our team, I am sorry for any inconvenience caused.
Kind Regards,
Kristine, Payhawk.com
Great service
1 April 2022
Reply from Payhawk
Hi!
Thank you for the review! It is always nice to know we have done a great job, thanks!
Kind Regards,
Kristine, Payhawk
I had some questions which were…
I had some questions which were reverted to in a timely and well-comunicated way.
29 March 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you for your 5-star review!
It is very nice to hear that we have been able to answer your questions. We do our best to help all customers as fast as possible and with the best quality. We are glad to know that we have managed to do so.
Have a lovely day!
Kind Regards,
Kristine, Payhawk
useful and easy
great instrument for company expenses. it would be useful to have a limit on withdraw (not only Yes/NO)
22 March 2022
Reply from Payhawk
Hi Milco,
Thank you for the review and for the feedback! We are glad that you like our tool. Your feedback is highly appreciated and we will forward this to our product team, so they can consider it for future improvements.
Have a nice day ahead!
Best Regards,
Antoni, Payhawk
great service at very low cost
payhawk offers a great service at very low cost. implementations worked very well, especially a dedicated team is continuosuly standing by to answer questions, assist configuration or troubleshoot anything on the backend.
21 March 2022
Unprompted review
Reply from Payhawk
Hi Wilko,
Thank you for the nice words! We are doing our utmost to deliver a great product experience. It is always a pleasure to know we have succeeded. Thank you for your time for leaving this review and have a nice weekend!
Best Regards,
Antoni, Payhawk
Great tool
I have only been using the tool for a month, but it is easy to use and very intuitive.
18 March 2022
Unprompted review
Reply from Payhawk
Hi Maria,
Thank you for taking time to give us a review! We are glad to hear that you find our tool easy to use, our whole team works together to keep our customers happy and it is always nice to know when we manage to do so!
Thank you!
Kind Regards,
Kristine, Payhawk
Great product for large companies
Great product for large companies! Certainly in help of the business, with many different tools.
Their team is as well always available and helpful.
17 March 2022
Unprompted review
Reply from Payhawk
Hi,
Thank you very much for this amazing review! It is highly appreciated and we are happy to hear that you are satisficed with our product and team!
Wish you a wonderful day ahead!
Kind Regards,
Kristine, Payhawk
Reply from Payhawk
Hi Matrina,
Thank you for sharing your feedback! We’re very sorry to hear that your experience with our product is not up to standards. We would like to discuss your feedback in details to see how we can improve and make your experience with us better in the future. Your customer success specialist will reach out to you as soon as possible. Once again thank you for your time for leaving this review and for bringing this to our attention!
Kind Regards,
Kristine, Payhawk
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