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Payflex Reviews 

82,636
•
TrustScore 4.5 out of 5

4.5

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the convenient payment options, finding it remarkably easy and helpful to manage online purchases in smaller installments without extra stress. People frequently share that this service creates a smoother shopping process, helping them spread out expenses while protecting their personal details safely. Some reviewers were not happy with customer service, mentioning that support teams consistently fail to respond to emails and leave urgent queries completely unresolved. Consumers also struggled significantly to obtain promised refunds and experienced frustratingly long delays when attempting to resolve various account and verification issues.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with some consumers reporting difficulties such as unrecognized... See more

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting that support is... See more

Response time

Customers consistently note negative experiences with response time, highlighting that support emails and... See more

Order

Customers had ambiguous experiences with order processing, as while some reviewers reported convenient... See more

Customer communications

People report negative experiences with customer communications due to unresponsive email support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The payflex is still number one on the list and much convenient, I just recently returned back my order from Takealot which I used payflex as a trusted and reliable payment method and payflex paid me... See more

Rated 5 out of 5 stars

I like the the quality of the company Protecting customers details and satisfies customers

Rated 5 out of 5 stars

So grateful to Payflex ..to pay for a flight in 4 parts is the best and easiest experience to have.. so you can use the money on other necessities and pay every 2nd week in 4 parts ! AS CASH .. NOT 1... See more

Company details

  1. Non-Bank Financial Service
  2. also in
  3. Clothing Store
  4. Financial Consultant

About Payflex

Written by the company

Payflex - This is shopping.

Committed to making online payments simple and interest-free.

Payflex offers shoppers a super-simple payment solution that is interest-free. Pay only 25% today, and the rest over 6-weeks.

At Payflex, our mission is simple:

To offer shoppers a buy-now pay-later solution that is interest-free and super simple to use. And for merchants: an innovative payment solution to grow your sales and a partnership to help grow your business over the long-term.

While innovation is our core. We also believe that relationships (not products) are what really matter in the long-run. So we aim to deliver premium service with a human touch to all our customers - big or small.

Let us know if we don't live up to your expectation - and we'll make it right.

LEARN MORE

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(82,636)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

It is the most frustrating thing just…

It is the most frustrating thing just to get your phone number to be changed.I have emailed and made phone call over a dozen of times with no joy at all.I did the verification process like 3 times and got emails stating that my request has been updated but nothing has changed.When you phone you are in queue till you get to number one and the call gets disconnected and you move up the line if you call again.

7 October 2024
Unprompted review

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