I’m so pleased with how easy the whole payroll setup was. I thought it might be a bit of a headache, but everything was sorted so quickly and smoothly, and I honestly couldn’t have asked for more.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
Company replied
Absolutely amazing service! From meeting on Monday to discuss our requirements, to having our staff paid just three days later — we genuinely couldn’t have asked for more. Brilliant service from sta... See more
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Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
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Company details
- Payroll Service
- also in
- Accounting Firm
- Business to Business Service
- Financial Institution
- Human Resource Consulting
- Non-Bank Financial Service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.6
Excellent
199 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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PayEscape is an excellent and easy to…
PayEscape is an excellent and easy to use platform. It seamlessly manages the payroll process from start to finish. The team are incredibly helpful and knowledgeable - couldn't recommend more!
12 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review and recommendation.
It is great hearing that you find our system excellent and easy to use. We aim to make things as simple as possible and we are pleased you are benefitting from this.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
P11Ds
We turned to Payescape to support us with this years P11Ds process for about 700 employees 3 days before the deadline. Payescape went above and beyond in supporting us with the delivery. Leanne and the team have been amazing. Thank you team.
11 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review and feedback
We are pleased to hear the team went above and beyond your expectations and were able to support you when you needed it most. We will pass your feedback on to Leanne and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape are one of the best!
Payescape are one of the best!
Having used some of the many other payroll companies out there over the years, I can honestly say they are without a doubt one of the most attentive, helpful and inventive. There is always someone on hand to help and quickly get any issues resolved in good time - we've never missed a payroll deadline yet!
10 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review
It is fantastic that you find our service better than the other providers you have tried, we look forward to maintaining this great level of service for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape and Harris Group
Payescape offer a professional, value for money, secure and easy to manage payroll proposal for the Harris Group. Essentially they have taken all of the hassle and burden of maintaining a payroll system and provided an amazing easy to use and cost effective platform to meet all the needs of our UK based staff and HMRC requirements. The support of the staff is excellent, be it with the implementation team right through to the support staff. I could not recommend Glenn and Zara highly enough.
8 July 2024
Unprompted review
Reply from PayEscape
Thank you for taking the time to leave a review.
It is great to hear you are experiencing the benefits of our payroll solution and that we have been able to remove all the hassle and burden of payroll for you. You have highlighted some of the points that as a team we are passionate about so your feedback is wonderful to hear, thank you.
We will pass your feedback on to Glenn and Zara.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Working with Glenn and Grace has been fantastic!
Working with Glenn and Grace has been fantastic. Super professional, friendly, and helpful. Always on the ball and would highly recommend!
8 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review.
It is great to hear you have had a fantastic experience with the team, we will pass your wonderful feedback onto Glenn and Grace.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Their team is knowledgeable, responsive, and consistently provides excellent support.
We have been using Payescape for our payroll and pension services, and we are extremely satisfied with their performance. Their team is knowledgeable, responsive, and consistently provides excellent support. The payroll process is seamless and accurate. We highly recommend Pay Escape for any organisation looking for top-notch payroll and pension services.
2 July 2024
Unprompted review
Reply from PayEscape
Thank you for your review.
We are pleased that you are extremely satisfied with our performance and that our knowledgeable and responsive team have provided you with any support needed.
Thank you for recommended us for our payroll and pension services, it is very much appreciated.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape is fantastic!
Payescape is accurate, efficient & trustworthy. The staff are very helpful & always resolve any queries or issues straight away. I would recommend them as a five star payroll service.
28 June 2024
Unprompted review
Reply from PayEscape
Thank you for your review and recommendation as a five star payroll service!
We are pleased to be recognised as accurate, efficient and trustworthy. This is wonderful feedback that will be passed on to the teams.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Smooth implementation and terrific support!
Shannon was a wonderful help throughout our payroll implementation process. The process was nice and simple, with clear communication and support throughout and detailed training provided on the system. Even once set-up, Shannon provided continued assistance and training whenever need whilst always being very responsive to any queries we had! Thank you, Shannon!
27 June 2024
Unprompted review
Reply from PayEscape
Thank you Rebecca for your review.
Great to hear your implementation was smooth and nice and simple. We are pleased that the team provided clear communication and training for you and gave you the support needed to get up and running. We will pass your feedback on to Shannon.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
The staff are amazing
Payescape staff are amazing. I have been in contact with Carol, she has been kind and just generally amazing! She has been so helpful and have fostered the easy navigation of the software and me being able to do payroll efficiently with it.
20 November 2023
Unprompted review
Reply from PayEscape
Thank you Maryam for your review.
It is great to hear you are finding the software easy to use and that you can now run your payroll efficiently. We will pass your lovely feedback on to Carol and look forward to supporting you whenever we are needed.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Reliable and trustworthy payroll provider
Payescape is responsive, consistent and helpful. They constantly check in with us to make sure everything is alright and have a proactive way of communicating changes and improvements to their systems.
A pleasure to work with them
16 June 2024
Unprompted review
Reply from PayEscape
Hi Andres, thank you for taking the time to leave such a lovely review.
It is great to hear that you are pleased with our service and level of communication, we look forward to continuing to support you and your business.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
10/10 for customer support
Timely, accurate and proactive support, not to mention friendly, from the customer support team whenever I contact them for advice on either technical payroll issues or software/platform issues. I run payroll for 20 staff with a range of payroll circumstances that need updating regularly. If I need to call, it's easy to get through and the query is answered quickly.
A small point is that the available knowledge bank for the platform is not as extensive as it could be. However, this is not a barrier to use of the system as there is always help at the end of an e-mail or call.
24 May 2024
Unprompted review
Reply from PayEscape
Thank you Stan for your review. It is great to hear that you are pleased with our customer support and speed of this service.
Thank you for your feedback on our knowledge bank, this is something that we are in the process of improving, you will start to see more content coming through in this area soon which we hope will provide extra support if required.
As you mentioned though if it's not covered in there we are always there to help over phone or by email.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Shannon was brilliant in providing…
Shannon was brilliant in providing detailed responses to all of my queries in a very timely manner. All of the set up instructions were very clear.
6 June 2024
Unprompted review
Reply from PayEscape
Thank you Ryan for your review.
We are glad you are experiencing a brilliant service and you are happy with the set up instructions, we will of course pass your feedback onto Shannon too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Implementation was effortless
Implementation was effortless, Zara was always on hand to answer any questions and guided us through the transition with a high level of professionalism.
4 June 2024
Unprompted review
Reply from PayEscape
Thank you Leanne for your review of our implementation service.
We are pleased that you felt the transition was effortless. We will pass your feedback and acknowledgment of her professionalism onto Zara, We look forward the maintaining this great level of service for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape are just really so helpful and patient -
Payescape are really helpful - the lovely lady who helps and guides me (Zara) is a dream to work with and nothing is ever too much trouble
4 June 2024
Unprompted review
Reply from PayEscape
Hi Alison, thank you for your time leaving us this review.
We will pass your feedback onto Zara. We are so proud of our teams here and the hard work they put in to support our clients. Your feedback and acknowledgment means so much to them and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
A Great Solution
PayEscape is essentially is a self-service, web-based software that is easy to use, and easy to pick up without having a vast amount of payroll knowledge.
It has a lot of automated elements, such as DPS tax code updates from HMRC, and recurring pay elements such as car allowances/ monthly bonus' etc., available to configure.
Personally, my favourite feature of the software is having the autonomy to upload the monthly pay template (if using) for any adjustments such as overtime, sick, lost time etc., and then having the ability to create a pay run and download the report pack for review. If I've missed anything it's very easy to delete the pay run, adjust the template, upload & re-run. Having that flexibility is invaluable to me, having had no formal payroll training. With other providers in the past, I've had to provide the template in a portal and wait for it to be processed by a clerk before the reports were provided. With this system, the payroll run & reports are ready in 60 seconds!
As with any piece of software, it has its little foibles and the odd bug, but there are regular software updates which see new features added and UI enhancements.
Further, the customer support provided by the client contact group is excellent. We have our own personal contact, Joel, who addresses all of our queries & questions, often replying within a few hours. We're not waiting for days, as per our previous provider.
There are plenty of 'How To' documents available within the software. However, when we have new requests, Joel doesn't just action the request, we'll often get a detailed email reply with an explanation of how to perform the alterations in future. It's almost like having a tutor at hand.
Overall, very happy with it.
30 May 2024
Unprompted review
Reply from PayEscape
Thank you Anthony for taking the time to provide such a thorough review and for noting that we offer a great solution.
You have highlighted some of the key benefits we are proud of and it's great to hear how useful you find the reviewing pay run capabilities and of course the speed at which these can be done.
It is also great that you have felt the benefits of the support and service we offer, we will make sure to pass on your feedback to Joel and the team. We are so pleased that we have been able to simplify the payroll process for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Our account manager was excellent at…
Our account manager was excellent at managing our payroll ahead of time and was quick to jump on an issues that were raised.
27 May 2024
Unprompted review
Reply from PayEscape
Thank you for taking the time to provide us with a review.
It is great to hear you are pleased with the excellent and efficient service we are able to provide.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape
I audit one of Payescape's clients. When we began auditing our client's payroll, Anna went out of her way to help me with it. She explained how their payroll worked and how best to test it. Thanks Anna!
15 May 2024
Unprompted review
Reply from PayEscape
Hi Lauren
Thank you for taking the time to provide a review.
We are glad that we were able to support you with your recent client audit and that Anna was able to make things easier for you in your process, we will certainly pass this feedback on to Anna.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
The service we receive from our…
The service we receive from our consultant Terri is always very prompt and extremely helpful and efficient.
18 April 2024
Unprompted review
Reply from PayEscape
Thank you for taking the time to provide a review.
We are pleased that you are happy with the service we provide, we will pass your feedback on to Terri too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
A true partner for HR solution
We're lucky to have had Payescape's support in setting up our HR payroll system from the ground floor.
A special thank you goes to Melissa, our key contact point, for her exceptional customer service mindset which exceeds expectations. She has ability to understand our business and work as a true partner. Her flexibility in collaborating with us on urgent issues has been invaluable, ensuring everything is resolved quickly.
Payescape and Melissa's contributions have been instrumental in ensuring our employees receive their paychecks smoothly, ultimately leading to a happier workforce.
Thank you very much!
30 April 2024
Unprompted review
Reply from PayEscape
Thank you for taking the time to provide such a wonderful review.
It is great to hear you have been able to lean on our team when needed, and our support team have exceeding expectation.
We will pass your feedback on to Melissa and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Business still cannot be bothered to…
Business still cannot be bothered to provide another way of MFA process. Cannot use app as phone not a smart phone. Business cannot be bothered it seems.
10 April 2024
Unprompted review
Reply from PayEscape
Hi Paul
We apologise again for the inconvenience. We have however following our previous correspondence confirmed that your employer can provide you with your payslips via email.
Please request these directly with your employer.
Kind regards
Payescape
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