PAY2DAY Reviews 8,870

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,763 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the friendly, professional, and supportive nature of the staff. Customers consistently praise the excellent customer service, noting that employees are attentive, helpful, and make the process easy and understandable. Many appreciate the quick response times and efficient service, which often leads to fast approvals and smooth transactions, even for first-time customers. However, some people mentioned issues with slow response times for loan applications and email inquiries, with some waiting several hours or days without resolution. A few other people also felt that the application process was not user-friendly and that communication was vague or inconsistent, leading to frustration.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Service

Reviewers mention positive feedback about service, often highlighting fast, efficient, and helpful... See more

Customer service

Users describe positive interactions with customer service, often highlighting helpful, patient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the application process... See more

Response time

Consumers find response times to be positive, with many praising the quick and efficient service for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Priya was very friendly when I walked in and very helpful. She explained difference between a payday loan and a line of credit with the help of the manager there. Good company no hassle and I have us... See more

Company replied

Rated 5 out of 5 stars

I have been using Pay2Day services for over a year and have consistently found the staff to be highly supportive and professional. Most of my interactions have been with Mr. Saad, who has always provi... See more

Company replied

Rated 5 out of 5 stars

Their decision was fast and they were a great help when I was in serious need for an emergency car repair. The process was quick and easy, and they stayed in contact until the funds were in my account... See more

Company replied

Rated 5 out of 5 stars

Nandika went above and beyond to help me get approved and actually stayed late working with me until my file was complete. This is store #4. She was very kind and handled my inquiries throughout the d... See more

Company replied


Company details

  1. Alternative Financial Service

Written by the company

Pay2Day is a Greater Toronto Area payday loan company with several locations in Brampton, Mississauga, Barrie, Vaughan & more.


Contact info

  • 420 Ambassador Drive , L5T2J3, Mississauga, Canada

  • pay2day.ca

4.8

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very efficient and satisfactory.

Very efficient and satisfactory.

26 March 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 1 out of 5 stars

promise one thing and do another

After multiple conversations with your team, it’s become clear that there is either a lack of willingness to assist or a complete disregard for following through on what was promised. I was repeatedly told this would not be an issue, only to have the position change—again—on the 1st, then reassured on April 3rd (a holiday, no less), and now told that it may not be possible after all.

This level of inconsistency is unacceptable. In over five years as a client, during which your company has generated significant revenue from my business, this is by far the most poorly handled situation I’ve experienced. When I’ve tried to resolve a straightforward issue, the responses have been vague, inconsistent, and ultimately unhelpful.

I expected clarity and accountability—when those are missing, so is my interest in continuing as a client.

it has been 24 hours and nobody answered me, or apologized for the situation. ITS A JOKE 5 years of being a client and then this happens, nobody had the fortitude and respect to address this with me.

7 April 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Hello David,

Thank you for this review & for your honesty.

We would like to investigate this matter further and welcome you to contact us directly via email to amccombs@pay2day.ca where we can better determine the cause for your concern.

Thank you so much for reaching out to us and we look forward to working with you to ensure your matter is addressed.

Thank you for choosing Pay2Day

Rated 5 out of 5 stars

I had a great experience with Pay2Day

I had a great experience with Pay2Day, thanks to Uzma. She helped me get my payday loan quickly and without any hassle. She is very knowledgeable, kind, and polite, making the entire process smooth and stress-free. Highly recommend her excellent service!

8 April 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service and working with our friendly in store staff.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Big up LITO at pay day thank u for…

Big up LITO at pay day thank u for making things happen was stuck and the response was quick and very helpful in the time I needed it .keep up the good service and professionalism 👌👏👏

7 April 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service and working with Lito from our awesome online support team.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Good service ALEJANE 💯

Good service ALEJANE 💯

7 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service & working with Alejane from our amazing online team.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

great service

great fast and efficient service

7 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 2 out of 5 stars

I would not consider Pay2day my first choice

I would not consider Pay2day my first choice for payday loans. The application process is complicated and becomes frustrating when bank verification is required but your bank is not listed. After calling the branch multiple times, you may be asked to come in person, which is not always convenient.
Compared to other lenders, the application process is far less user-friendly. Competitors typically require less frequent banking and employment information, especially if you are already pre-approved for a certain amount. In addition, with other lenders you typically receive your funds quickly, whereas with Pay2day there can be delays of up to two hours if additional information is required.
Overall, Pay2day would be my last resort.

6 April 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Hello Marjory,

Thank you for this review & for your honesty.

We would like to investigate this matter further and welcome you to contact us directly via email to amccombs@pay2day.ca where we can better determine the cause for your concern.

Thank you so much for reaching out to us and we look forward to working with you to ensure your matter is addressed.

Thank you for choosing Pay2Day

Rated 5 out of 5 stars

Fast....easy.....wait was not a…

Fast....easy.....wait was not a issue....

Very pleasant staff

Easy application process

Fantastic..

If your in a pinch try these guys......they dont disappoint

6 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service and working with our friendly staff.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

amazing and quick

amazing and quick, and spoke to a human not an automated system

6 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Excellent service I’ve spoke to the…

Excellent service I’ve spoke to the representative right away on the phone and got great customer service

5 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this 5 star review!

We are happy to hear that you enjoyed using our service and working with our amazing staff.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Quick and helpful

4 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this 5-star review!

We are happy to hear that you enjoyed using our service and working with our helpful staff.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Fast easy to use

3 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Ivy was the representative helping me…

Ivy was the representative helping me today
she was very friendly and informative and courteous answered all my questions.

2 April 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service and working with Ivy from our helpful online team.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Exceptional service

Smit's service was quick and explanatory. His kindness and patience is stellar. Great asset to your company!

31 March 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 4 out of 5 stars

1st time here and nice experience

1st time here and nice experience

27 March 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Had a wonderful experience and great…

Had a wonderful experience and great conversation with Gurleen recently for extension. Really appreciate.👍🏻

31 March 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Thank you to the best loan company in…

Thank you to the best loan company in Canada! I love working with them. Huge thank you to Roel! He was very helpful, nice and professional 🤗🙏

Vira

31 March 2026
Unprompted review
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service and working with Roel from our amazing online team.

Thank you so much for your business and for choosing Pay2Day.

Rated 5 out of 5 stars

Nancy was great

Nancy was great !
Professional & made the process easy to understand and follow .

30 March 2026
PAY2DAY logo

Reply from PAY2DAY

Thank you for this review!

We are happy to hear that you enjoyed using our service and working with Nancy from our in-store team.

Thank you so much for your business and for choosing Pay2Day.

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