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Rated 1 out of 5 stars

This company does not disclose that the product is made in china. For their money back guarantee, they want to give 20% when I have told them repeatedly I will return unopened canisters and want a... See more

Rated 1 out of 5 stars

My order never arrived. I have emailed, which no-one replied to, used the live chat, which doesn't work and called the number on their website which no-one answered. My money has been taken and order... See more

Rated 3 out of 5 stars

Items (Dog shampoo and face wash)) arrived quickly and well packaged. However... very expensive and nothing special in my view. Had to supplement with other shampoo to actually clean my dog after usi... See more

Rated 3 out of 5 stars

The product is good but because its watery find it very hard to put in skyes ears ,she keeps shaking her head.

Company replied

Company details

  1. Pet Supply Store

Written by the company

We make plant-powered dog grooming products that are perfect for every pamper session.


Contact info

1.8

Poor

TrustScore 2 out of 5

81 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This company does not disclose that the…

This company does not disclose that the product is made in china. For their money back guarantee, they want to give 20% when I have told them repeatedly I will return unopened canisters and want a full refund. Customer service is horrible. I would not recommend to anyone .

13 April 2026
Unprompted review
Rated 1 out of 5 stars

My order never arrived

My order never arrived. I have emailed, which no-one replied to, used the live chat, which doesn't work and called the number on their website which no-one answered. My money has been taken and order left unfulfilled. Never shopping here again.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Works well

Very happy with the ear wash my standard poodles left ear gets a lot of wax that sticks to his fur in his ear, using the ear wash regularly softens the wax making his ear easy to clean

13 January 2023
Rated 3 out of 5 stars

…hard to put in

The product is good but because its watery find it very hard to put in skyes ears ,she keeps shaking her head.

10 May 2022
PawVit logo

Reply from PawVit

Hello Dawn,

Thank you very much for your feedback.

Our Ear Cleaner solution has to be watery so that it can fill the ear canal until the liquid is visible. After you've massaged the base of the ear to agitate the liquid, head shaking is what we want, as it helps to loosen any wax and debris! You can find reference to this in our directions (which you can find on the bottle as well as our website).

If it's one of the first times your dog is getting their ears cleaned, it can be unpleasant for them and could result in head shaking when attempting to pour the solution into the ears. However, with time, they are likely to learn to tolerate it, making ear cleaning easier in the future.

If you have any questions about best practices when using our Ear Cleaner, you can always get in touch via email, phone, or Live Chat by visiting our Contact Us page over at pawvit.com/contact

All the best,

The PawVit Team 🐶🌿

Rated 5 out of 5 stars

scratching

my dog was driving himself mad with scratching his ear I used this twice and the scratching has stopped and the redness has gone ,would highly recommend this product ,and it saved me a vet bill

25 April 2022

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