PawSeat!! You guys definitely rocked it out of earth with this invention! PawSeat is so convenient for families with small pups. In addition the stylish concept is as adorable as any featured pup trav... See more
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My new Pawseat arrived within just a few days of ordering it. Although I had a challenging time figuring out how to get the zipping process started, the video helped with the rest of the process and... See more
The PawSeat is by far a superior product to any that I have seen. Your dog is secure, safe and comfortable all while being able to see their surroundings. I highly recommend. Customer service respons... See more
I placed an order for PawSeat and was so excited to get it! The quality is top-notch and it was super easy to assemble. Unfortunately, my 12 lbs baby was too long for it, but he certainly did enjoy be... See more
Company details
Written by the company
Say goodbye to your little buddy's car anxiety and make road trips safe, comfortable & stress-free for both of you, with PawSeat. Let's be friends on Instagram, too! @pawseat_official PLEASE BEWARE OF FAKES AND MAKE SURE YOU'RE ONLY PLACING YOUR ORDER ON PAWSEAT.COM
Contact info
United States
- CustomerCare@PawSeat.com
- pawseat.com
Can’t get zippers threaded to zip…
Can’t get zippers threaded to zip around seat.
Snaps don’t snap close.
Unusable.
20 October 2023
Unprompted review
Reply from PawSeat.com
Hi Juliette, Katy from PawSeat here 🐾
I'm truly sorry to hear about the trouble you're experiencing with the zippers and snaps on your PawSeat. It's definitely not the kind of experience we want any of our customers to have, and I appreciate you bringing this to our attention.
It sounds like there might be a defect with the product you received, and I want to assure you that we're committed to resolving this issue promptly. We take pride in the quality of our products, and it's important to us that they meet not only our standards but, more importantly, your expectations.
To help us get this sorted out for you as quickly as possible, could you please send us a photos of the issue to CustomerCare@PawSeat.com? This will help our quality control team understand what went wrong and ensure we prevent such issues in the future.
In the meantime, we'd like to offer you two options to resolve this matter:
– We can send you a replacement PawSeat immediately, at no additional cost to you.
– If you prefer, we can process a full refund for your purchase.
Please let us know which option works best for you, or if there's anything else we can do to make this right. Our goal is to ensure you and your furry friend are happy and safe with our products.
Again, I'm very sorry for any inconvenience this has caused. We value your support and are here to help in any way we can.
Thank you for your patience and understanding, Juliette. We look forward to hearing from you soon and resolving this issue to your satisfaction.
Warm regards,
Katy
I drove over 8 hours with a new puppy…
I drove over 8 hours with a new puppy back home in the rain. First of all she is a calm puppy, but having her in the car seat she did very well!
12 October 2023
Unprompted review
She loves it!
I had another brand of this seat style and if my dog would scoot too far back, she would turn over. This seat is much sturdier and that does not happen. She is safe, secure and happy with this seat. The only negative I see is that the zipper doesn't seem the best but if you are not taking it apart often, it should be OK.
11 October 2023
Unprompted review
My mini Doxie loves it - Riding High
Great product - my mini Doxie loves it and now I can safely drive with her riding by my side instead of in my lap.
23 September 2023
Unprompted review
BEST thing bought for our Doxie!!
This has been the BEST thing bought for our doxie who would stress and whine in the car. He now will settle down and just relax - what a difference! Don’t be fooled by the other 3rd parties out there selling PawSeat like we did initially. Their product is crap and as soon as we saw it we knew we were duped! PawSeat is first-rate company and I recommend them 💯%!!
4 September 2023
Unprompted review
It came quickly
It came quickly, is easy to install and remove and it is high enough that my dog (she is a short person, only weighs 4.6 pounds) can prop herself up in it and see out the window, something that she enjoys to no end!
23 September 2023
Unprompted review
Great quality and my dog doesn’t seem…
Great quality and my dog doesn’t seem to mind it! I will say, my dog is about 16-18lbs (dachshund) and he just about fits. I don’t think this type of seat would work if your dog is any bigger than that.
16 September 2023
Unprompted review
Great customer service…
I had a question about the assembly of the paw seat and was surprised to hear from a real person very quickly. I am very happy with my paw seat and recommend it to others.
1 September 2023
Unprompted review
I placed an order for PawSeat…
I placed an order for PawSeat and was so excited to get it! The quality is top-notch and it was super easy to assemble. Unfortunately, my 12 lbs baby was too long for it, but he certainly did enjoy being up on the arm rest! We both loved it as a tote, but the reality is that it was just too narrow for him and also too hot (not very breathable). The customer service is superb though, and they promptly issued a partial refund (as I didn't have the original packaging anymore). I would definitely order another product from them, and I would still recommend the PawSeat to others with smaller dogs (under 7lbs or so).
23 August 2023
Unprompted review
Bummed the seat was too small
Bummed the seat was too small. She is a small family dog, but the seat was too small. The customer service was amazing. Kept me informed every step of the way for the return and notification of the refund. Super happy with this experience. Thank you!
24 July 2023
Unprompted review
Didn’t work for me but a fantastic company!
Although my dog would not use this product, the customer service was amazing. They were quick to respond and kept me informed. I would 100% try them again for a different product in the future.
25 July 2023
Unprompted review
Ordered 5/4/2023
Ordered 5/4/2023. I was charged and have never heard any response to my four emails inquiring wear my order is. Terrible service, no phone number. I just sent another email and if no response by Friday, 6/30, I am calling my credit card company and reports fraud!
26 June 2023
Unprompted review
Reply from PawSeat.com
Hi Marianne, this is Katy from PawSeat!
I want to start by offering my sincerest apologies for the experience you've had. We have received your emails and responded accordingly. However, it seems that you may have placed your order with a copycat or fraudulent store. The order number format and pricing do not match that of PawSeat.com, and we couldn't find your order using your name or email in our system.
We strongly recommend contacting your credit card company immediately to seek assistance in obtaining a refund from the dishonest company that failed to deliver as promised.
If you would like to place an order for an authentic PawSeat® directly from PawSeat.com, we would be more than happy to provide you with a complementary discount. Our customer care team will be reaching out to you via email right away with further details.
Lastly, we cannot emphasize enough the importance of verifying the URL – please ensure that you are visiting PawSeat.com and not a different website.
Once again, we deeply regret any inconvenience this situation has caused you. Rest assured, your credit card company should be able to assist you in recovering your funds.
Thank you for your interest in PawSeat, and we hope you have a wonderful day!
Warm regards,
Katy
No Company on earth like PawSeat' Emily…
No Company on earth like PawSeat' Emily is the
best Customer Support Agent any company could ever hire. Please order from PawSeat. You and your baby will love it.
29 May 2023
Unprompted review
Great customer service and fantastic…
Great customer service and fantastic product. I love it and my Maltese Mia loves being next to me!!!
3 June 2023
Unprompted review
Customer Care Rep Emily
Customer Care Rep, Emily, was so helpful and responsive. I had a typo in my email and didn't receive the confirmation when I ordered. She fixed my mistake so quickly. I can't for my Paw Seat to arrive!
3 May 2023
Unprompted review
No Customer Service, No phone number, Canned Emails
So far, three unsuccessful attempts to deliver a PawSeat to our address by their shipper, GLS. I have written and replied to a least a dozen emails explaining that I never received the pet seat as their shipper can fails to reach the final stop to our island address. I would like to call and discuss but there is no telephone number listed anywhere. Emails are canned robo-replies from Emily. This situation has been going on for two months now. I would love to just get my money back and order their product off Amazon. Feels like a scam.
30 April 2023
Unprompted review
Reply from PawSeat.com
Hi Melody, Katy from PawSeat here 🐾
First off, I want to say thank you for trusting us with your order. I'm extremely sorry to hear that you've had a negative experience so far 😔
It appears that the courier we used, GLS, has been unsuccessful in delivering your package to your address, and the package got returned to us. This is completely unacceptable, and I apologize for the inconvenience this has caused. As soon as we were made aware of the issue, our warehouse team reshipped your package and it should be with you later this week. I have made sure to resend you an email with the updated tracking information.
We know that it's been a long wait, and we understand that we could have communicated better throughout this process. That's on us, and we're sorry – that's definitely not the type of experience we want our customers to have. That's why we've applied a 20% discount to your order as a gesture of goodwill for the delay. I hope that this can make up for the inconvenience to some extent and that you and your furry friend can enjoy the PawSeat for many happy travels to come!
Again, I apologize for the issues and for any miscommunication on our part. If you have any further questions or concerns, please don't hesitate to reach out to us at CustomerCare@PawSeat.com. We're here to help in any way we can.
Thank you for your understanding and support. We appreciate you choosing PawSeat!
Best regards,
Katy
I received my new Havanese and she…
I received my new Havanese and she absoultly LOVES her PawSeat, i am ordering another one for the golf cart. My sister already got hers and I tell everyone. Beware of copy cats, mine is awesome.
Cant wait for that ride, she will love it.
21 April 2023
Unprompted review
You all have an awesome product
You all have an awesome product! My sweet dachshund, Bentley no longer has anxiety in the car. I’m so grateful to have found your company. I’m telling all my friends with fur babies to get the pawseat!
Kind regards,
Jenn & Bentley
13 April 2023
Unprompted review
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