Pawsbetter Reviews 15

Paws better did a great job communicating with us and helping us get the right product needed for our boy. He is a 140 lb Mastiff and I originally ordered the largest size chair available although they reached out immediately to confirm his measurements and reported that he would indeed a larger size that would need to be custom made. I was appreciative of this rather than receiving a chair that would have been too small. We were also very concerned about how long it would take to arrive due to our dog’s size and mobility issues so they ensured that delivery was as quick as possible and updated us through the order. The only issue we had was trying to figure out how to put it together, there were no instructions and the videos online were of different types of chairs so it took some time getting the pieces in the right order. But it was worth the investment !!

This company have been so helpful with me. I ordered a size that was too small for my dog, they have arranged for a larger size to be sent out promptly.
Extra shout out to Mike, he’s been great to deal with.
Thanks again, and thanks Mike!

This is an amazing company. My dog tore both ACL’s in his back legs. We tried one brace but unfortunately it didn’t help. I was able to return the product with no issues. The company then told me to try a different brace. This was ordered with no issues. They have explained how to use it in full detail. I’m leaving the review before I’ve had full use of the braces as it will take several weeks to see results. I wanted people to know what a great company this is. Very helpful and are more than happy to talk to you about your animals injuries and what may help them. They are also so much cheaper than other companies on the internet, but that does not mean they compromise on quality.

I ordered 2 knee braces but unfortunately they weren't the right thing for my dog. I requested a partial refund for one brace, which was handled very promptly & efficiently.
Mike couldn't have been more helpful; he replied to all my queries Promptly & professionally.
Re other not so good reviews, in my opinion the fault is with the courier, not this company.

It’s very rare to find a company that not only cares, but responds very quickly to emails, even on Sundays!
I bought a pet carrier, originally to help load my lab into my car. It wasn’t exactly what I needed in the end, my mistake. I emailed Pawsbetter and the lovely Mike was more than happy to help. I exchanged for ACL support braces for my other lab. Quite refreshing and remarkable. Can’t recommend highly enough. Brilliant.

Can’t actually rate the item as it was delivered to the wrong address. Contacted pawsbetter and they ditched the consumer rights act altogether. As much as you love your dog and want to support their mobility, this company doesn’t share your feelings so don’t bother

I avoided tackling putting the wheelchair together. Finally my dog's bleeding toes from dragging his back legs and falling down due to painful hips made me do it. Easy and, dare I admit it, fun. We fitted it tonight to our dog. First we allowed him to walk with wheelchair and his feet in slings. Too uncoordinated, couldn't walk. Then we let his feet down, toes dragged again, bleeding. Ever hopeful, I put thick pads held on with duct tape, and off we went for a good long walk with a very happy dog. I am certain when he can no longer use his back legs, he will accept the sling supports.
Thank you for your cheery support and fast delivery. The cost was between the cheap, I-couldn't-trust-the-makers, and the Hollywood-star's brand, so I was content with the price. It seems very durable and thoughtfully designed. The designers thought like dogs. Thank you. We will continue to adapt as long as we have our dog. Should anyone ask our advice, we will recommend your business.

Ordered 2 supports for my dog it states on the website delivery will take 3-5 business days it’s been over a week they won’t tell me when they will send them. Terrible service

Ordered the leg brace for knee support. Very good product, good price and has helped my dog enjoy his walks again, albeit shorter walks. The surgery to correct the tear is very much out of my reach unfortunately, so this is the better option to allow my dog to walk comfortably.

Hi your e-mail is address is not valid
I am trying to return something back to you, I never realised how difficult this is proving to be!
Can you send me a returns label please
Thanks
Fiona burton

This company is either extremely unorganised, or it's a scam. Either way, please please avoid, particularly if you are ordering a time-sensitive item.

I placed an order for a dog wheelchair on the 4th Dec. Every experience after that was dreadful - they sent me a fake Evri tracking code (my postcode didn't match, and Evri tracking showed they were expecting my parcel on the 3rd Dec - magically before I'd even ordered it!).

Evri allegedly delivered it, but it was nowhere to be seen. Pawsbetter blamed Evri, saying Evri delivered it to the wrong address and re-delivery would take too long so they will just start over.

When I delved deeper asking for evidence they had shipped it, they said actually they made a manual handling error and I could get a refund. I'll be amazed if I ever see this refund. Perhaps Evri will lose my refund in the post!

Can't tell if this is a scam company, or the are just totally hopeless. Either way, don't waste your time.

The install video confused me a bit, but I finally managed to do it.

I was looking for a softer cone for my mini cavapoo and I came across Pawsbetter. I quickly chose her size and colour and placed my order. I was looking for a UK based company so I wouldn't have to wait weeks. There was a slight hiccup on the Evri posting information but this was immediately resolved after I'd emailed Pawsbetter and received a speedy reply half an hour later. The new cone came today and what a revelation for my poorly pooch. No more hard plastic digging into her neck from the regular vet supplied cone but a softer cushioned adjustable one instead. She's only worn it today but already she is a happier pup, playing with her toys, and looking very trendy too. I shall be recommending this site to all of my dog walker friends and anyone else I meet. This cone looks great, feels great, is lightweight yet sturdy, washable and waterproof too. I am so delighted that I found Pawsbetter.

Ordered a wheelchair on Friday last week and it’s still not arrived despite emailing to ask when it would be delivered. People typically order a wheelchair because their dog is struggling and in need therefore a degree of urgency / promptness would be appropriate.

I ordered a carrier for cycle handlebars costing £84.55. There were several reviews and photos saying how great it was. In hindsight these were too professional looking to be genuine. I received the carrier before my new bike. The bike shop fitted it for me, which they are used to doing. It looked fine until any weight was put in it. My dog is a chihuahua, under 3kg. The basket both slumps forward, and the fittings slide forward, meNing the dog is tipped into the angle between base and front mesh, and was very distressed. No amount of tightening fixed the problem. I have contacted the company twice askinng for a refunnd, as it isnt fit for purpose ooor as described, and been totally ignored. My purchase is gone from my account, and the carrier has been removed from sale. Do not buy any iyem from this company, i suspect the whole website is a scam