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Pawpro Reviews 541

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TrustScore 4.5 out of 5

4.5

Pet Supply Store
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Company details

  1. Pet Supply Store

Written by the company

PAWPRO est une marque spécialisée dans les dispositifs de dressage et anti-aboiement pour chiens, conçus pour accompagner les maîtres dans l’éducation et le comportement de leurs compagnons. Alliant technologie, efficacité et respect du bien-être animal, PawPro se positionne comme un allié de confiance pour instaurer une communication claire et bienveillante entre le chien et son propriétaire. PAWPRO met un point d'honneur à offrir des produits fiables et sécuritaires, adaptés à une utilisation responsable. La marque s’adresse autant aux propriétaires soucieux d’apprendre les bonnes bases à leur chien qu’aux professionnels cherchant des outils de qualité pour un dressage efficace.

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4.5

Excellent

TrustScore 4.5 out of 5

541 reviews

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Replied to 51% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

I purchased a collar not even a year…

I purchased a collar not even a year ago (July 2025) the remote just stopped working out of nowhere. The customer service is trash..i been going back and forth with them since March 21st and no resolution yet ( it’s April 4th) I received one email and it was all France. I don’t understand how the warranty works when they don’t respond to the emails. One email they offered two options and when i picked one they stop responding to my emails. Really unprofessional and unfair.

21 March 2026
Unprompted review
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Reply from Pawpro

Hello,

We are truly sorry for the inconvenience and completely understand your frustration. As soon as we receive the necessary information (order number, model, and a photo or video of the issue), we do everything we can to provide a quick and appropriate solution.

Our priority is to ensure every customer feels supported and receives reliable products along with attentive and responsive service.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

TOP USEFUL LITTLE MACHINE

TOP USEFUL LITTLE MACHINE!
It's a great little product that you can carry easily on your hand when walking your dog.
My dog was getting way too reactive after he was attacked by a neighbour's dog, and he just went ballistic any time he would smell any dog. He would just ignore me completely, despite any youtube video tricks I tried on him.
With PawPro even the vibration mode is enough to send a "call message" to my dog and tell him to look at me. That has been the trigger to make him focus on me for guidance. This way I can direct him for the right behaviour.
Actually, after two weeks of use, I guess I won't need to apply electrostatic mode ever. (I tested it on me and won't worry over dog's safety or well being if I ever will have to use it on him)
See it as a force multiplier, a lever to upgrade communication between dog and owner.
To the PawPro's team...Keep up the good work!

10 January 2025
Unprompted review
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