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Rated 5 out of 5 stars

Always happy with Paws Service. It’s very important that our eldest border collie has her diabetic food supply uninterrupted Paws do their level best to ensure that happens Thus far, Paws have don... See more

Rated 5 out of 5 stars

Placed an order for a bag of cat biscuit, dog treats and dog toy. Had an email a few days later to say they were sorry but the dog treats were out of stock and was I aware that the cat biscuit was nea... See more

Rated 5 out of 5 stars

I’ve ordered twice now from this company, the first time there was going to be a delay getting stock, I was informed by email, but I also telephoned to find out when stock was expected. The lady I spo... See more

Rated 5 out of 5 stars

Rang your Customer Service Dept and a lovely lady was so helpful with giving me advice and how best to ensure my order would be received quickly. I really appreciated it and received my order within... See more

Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

PawHeads is an RCVS Registered Premises and Accredited Internet Retailer specialising in Veterinary Pharmaceuticals, foods and pet supplies and are regulated by the VMD. PawHeads Limited is a UK registered business founded in 2019. PawHeads' objective is to deliver an excellent service at the lowest possible prices we can.


Contact info

4.9

Excellent

TrustScore 5 out of 5

279 reviews

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Rated 5 out of 5 stars

Pawheads

I use Pawheads to purchase syringes for my diabetic cat as they are way cheaper than purchasing from the vets. Always good service, quick delivery and the items are packaged well

30 December 2022
Rated 5 out of 5 stars

Will definitely use again

Placed an order for a bag of cat biscuit, dog treats and dog toy. Had an email a few days later to say they were sorry but the dog treats were out of stock and was I aware that the cat biscuit was near to end of date life hence it being cheaper than usual and did I still want it. I was grateful for this communication and said I was happy to proceed with the cat biscuit and I then received a prompt refund for the out of stock dog treats. Fast delivery and also very impressed with Pawheads level of customer service and will definitely use again.

15 December 2022
Rated 1 out of 5 stars

Order not arrived

My kibble still hasn’t arrived I’ve had to go out and buy more for £24.00 it’s being held at Royal Mail sorting office. Tracked postage does not guarantee delivery and I needed the food urgently. It’s now been sat at the sorting office all week.

12 December 2022
Rated 5 out of 5 stars

Rang your Customer Service Dept and a…

Rang your Customer Service Dept and a lovely lady was so helpful with giving me advice and how best to ensure my order would be received quickly. I really appreciated it and received my order within a couple of days.
Sorry I can’t remember the exact date of my order but when postal strikes were on

13 December 2022

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