A bit disappointed .The dog cooling bed is really thin, very little padding. I maybe measured it wrong, it's much smaller than I expected so would order a size up. I think there are better options in... See more
Company replied
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Review summary
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The Oval anxiety dog bed arrived after 13 days. The mattress is noisy due to the waterproof cover. The zip to access the waterproof cover and remove it is poor quality and kept catching. The surroundi... See more
Poor amateur packaging. The address label was hand written and sellotaped on, the bag was torn leaving a bit of the bed exposed. The bed itself “Anti anxiety/ calming dog bed” was poor quality. Thi... See more
Ordered a luxury doggy sofa in dark green and received a car dog bed in orange and pale green. The offered a refund of £12 which I refused however on checking the website the bed I received is more ex... See more
Company replied
1.8
Poor
336 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
All Seasons dog jackets
Last year I ordered 4 Waterproof dog jacket with harness for my 4 Morkies which were great. In June 2024 I ordered 4 All Seasons dog coats. When they arrived they were too big, and Pawfect4pets were extremely helpful and replaced these, they even sent the replacements before I'd returned the other ones. Their customer service is excellent and I can't recommend them enough.
7 June 2024
Unprompted review
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY, IF I COULD GIVE IT A ZERO STAR I WOULD. MY ORDER NEVER ARRIVED, I WAS PROVIDED FALSE TRACKING INFORMATION AND THEN LIED TO BY THE OWNER. AVOID! AVOID! AVOID! AVOID! You certainly did not offer a refund and I have your messages to prove otherwise hence myself making a claim through PayPal to retrieve my money,plus I didn't wait a month I waited 15 business days as per your terms and conditions. You seem to have an answer about everyone's complaint and blame them. WE CANT ALL BE WRONG, AVOID ,AVOID ,AVOID! If anyone can send 6 emails in 30 seconds I would be very surprised! The only rude person is yourself and you have also just proved how much you lie. I ham happy to supply screen shots of your lies to anyone who would like to see? What an awfull company and awfull customer service. I hope everyone reading these reviews can see what a charlatan you are . AVOID, AVOID AVOID!
Again you are showing what everyone is saying about you and you awfull company :)) when will you learn?? You are your own worst enemy.
9 July 2024
Unprompted review
Reply from pawfect4pets.co.uk
You were not given a false tracking number and product was sent as we can prove! The Yodel tracking number was sent but unfortunately item was delivered to the wrong postcode. We offered you a resend or refund. You choose a refund and we refunded within minutes via your paypal. We apologised despite your many rude emails (6 within 30secs!). Customer also waited a month before contacting us to advise something was wrong.
** no we said to you we will refund or resend and you proceeded to open a paypal dispute after sending 6 emails in the space of 1 minute!! Also it was a month since you ordered. You ordered 6th July and contacted us on the 4th Aug! So don't you tell us we are lying. We provided trackinb numbers and gave the reason why the delivery wasn't made. We sent correctly and can prove this with the address label. Sometimes couriers can loose items and we apologised to you. Your attidude is very poor!*
** please show our responses they are nothing but polite! We welcome it. We will also show the 6 emails in 1 minute that you sent! With a very very rude tone! The only one inpolite here is you. We apologised nicely and refunded the item straight away. You choose to open a paypal dispute. We were not disputing anything!**
My One-stop Shop for Pet Supplis
Pawfect4Pets has been my go-to for all my pet supplies. Their website is easy to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here, Highly recommended!
17 July 2024
Consistently Positive Experiences
Every experience I've had with Pawfect4pets has been positive. The quality if their products is unmatched, and their prices are very reasonable. My recent purchase arrived in perfect condition, and my pets are thrilled. Their customer service is top-tier, making the entire shopping experience seamless. i wouldn't shop anywhere else for my pet supplies.
2 July 2024
Great Shopping Experience
Pawfect4Pets has been my go-to for all my pet supplies. Their website is easy to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here. Highly recommended!
30 June 2024
My One-Step Shop for Pet Supplies
Pawfect4Pets has been my go-to for all my pet supplies. Their website is east to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here. Highly recommended!
3 July 2024
Fantastic Quality and Speedy Delivery
I recently purchased several item from Pawfect4Pets, and I'm extremely satisfied. The quality of the products is fantastic, and they arrived promptly. My pets loves everything! The customer service team was also very responsive and helpful when I had questions about my order. I highly recommend Pawfect4Pets to all pet owners!
2 July 2024
Excellent Service Every Time
Pawfect4Pets consistently provides excellent service and products. I've ordered from them multiple times, and each time the experience has been wonderful. The products are always of the highest quality, and their shipping is prompt. Their customer service team is friendly and quick to assist with my issues. Highly recommend Pawfect4Pets for all pet owners!
2 July 2024
Highly Recommend Pawfect4Pets
I've been a loyal customer of Pawfect4Pets for a while now, and they never disappoint. Their products are top-notch, and they always have what I need for my furry friends. The delivery is fast and reliable, and their customer service id exceptional. I can't imagine shopping anywhere else for my pets'needs.
1 July 2024
Excellent Products and Service
I recently purchased several items from Pawfect4Pets, and I'm extremely satisfied. The quality of the products is fantastic, and they arrived promptly. My pets love everything! The customer service team was also very responsive and helpful when I had questions about my order. I highly recommend Pawfect4Pets to all pet owners!
2 July 2024
Dire- keep away cheap not for purpose products
Dire. The products are cheap crap and you can’t get hold of anyone don’t buy!
I bought a honeypot bed in size Large for my 3.4kg Persian cat and she doesn’t fit. In fact I think only a pet rat or small rabbit would fit in it maybe.
The quality leaves a lot to be desired and good luck emailing or trying to live chat with them- bloody awful! Never again!
As you can see from the response, the company have a bad attitude and cannot take the fact that I have called them out on the inability to contact them. Saying that my review is not accurate says a lot about the business. It doesn’t matter where it is sold when the product is not fit for purpose. My cat is only 3.4kgs and can be verified but the bed is tiny! Why would I spend the time posting a bad review if this weren’t true-I was hoping to post it on Instagram as a win but I most certainly won’t be. I would look at other reviews where people have found the products on Temu, maybe their other products are ok but I wouldn’t risk buying from them ever again!
1 July 2024
Unprompted review
Reply from pawfect4pets.co.uk
Firstly your abusive review is uncalled for! We have received no email or communication from this customer! The customer order a honeypot cat bed in large. This is a burrowing cat bed sold by us Amazon and another 6 retailers. Its great quality and has been sold for last 4yrs. Despite customer saying its crap, what an awful attidude! If customer had a 3.4kg cat it would be fine, as I have a 5kg cat and a large one of these and he fits no problem! If the customer emails us we will refund, but we will dispute this review and her awful.attidude.
Extremely unprofessional and from Temu
I can confirm that products are from Temu. Found my cat bed on there for less than half the price and these guys even used the same photo! Contacted customer service as I wanted to cancel. Extremely unprofessional… literally tried shouting over live chat in capitals when I confronted them for their products. Avoid at all costs. Better off at pets at home.
10 June 2024
Unprompted review
Reply from pawfect4pets.co.uk
Our products are not from Temu! Our business started in 2020. Temu started 3yrs later in 2023. We can prove we use our own supplier and that this item was sold from the start. We use our own supplier. Quality of our products is far different from Temu. This customer claimed she could see into the future and told me our products were poor quality even before she had seen them! Not sure how thats possible, is she Mystic Meg??? Her attidude towards us was rude and she would not listen to us even when we told her our products are NOT from a company that started 3yrs after us.
She made so many assumptions and continued her rude replies even after we told her 10 times if she didn't want the item once received to return it! We repeated ourselves over and over to the point where it became frustrating as she just would not listen. How can you make an assessment of the product without even seeing it!! When she did receive she didn't even unpack it to view it. She ignored all the 5 star google reviews we have and our website reviews and made assumptions about us based on a few negtive reviews on here. It really is a shame that people don't listen or read delivery terms or attempt to understand the business.
LEIA- Maybe before making false accusations LISTEN to what you are being told. Proof of our chat and supplier documents will be sent to Trustpilot. If this false review is not removed I will start a deformation claim! You have no right to falsely accuse us of ordering from Temu.
Bad quality, rude customer service.
Terrible quality dog bed - lumpy flat padding. Looks nothing like the photos. Suspect has been shipped from Temu as they offer identical looking bed for a fraction of the price and it took over 2 weeks from dispatch to the bed arriving. Very rude and condescending customer service when requested a refund. Had to pay my own fee for return. Sent the bed back 2 months ago via first class delivery and still not seen any refund. Have not had a reply to my most recent emails.
16 March 2024
Unprompted review
Reply from pawfect4pets.co.uk
Elena
We do not get our items from Temu and find that comment both rude and disappointing! We provide you with clear delivery times prior to ordering. Your item took 8 days to arrive so well within our standard delivery terms. Also the Anti Anxiety Dog Sofa Bed you bought we have been selling for 4 years long before Temu even started and the item in question was endorsed by ITV in 2021! Your accusations are again assumptions based on no facts! We also have received no emails from you apart from the initial email to return. We were not rude at all and asked it returned if you were unhappy with the item. We never received this item back which is why you haven't received a refund for it.
Ordered a dog hoodie
Ordered a dog hoodie. Checked the size guide, measured my dog and ordered the size recommended as per size guide
Item arrived and is so small and doesn't fit. Total waste of £20.
24 May 2024
Unprompted review
Reply from pawfect4pets.co.uk
Ciaran,
We have not been contacted by you or any communication from you! Whats your order number? Our size guide is accurate to the mm so this review is false! We happily exchange all dog jackets so not sure why you felt the need to write this?! I will be challenging thru this platform!
Order dog bed
Order dog bed
Took ages to arrive
Didn't even bother opening packaging as I was sure they probs ordered off temu waiting then sent to me for big profit.
Trying to get a refund I was told surely I can find use for the bed as they are very disappointed in me which was unacceptable.
Pleased I used PayPal to secure my money
13 May 2024
Unprompted review
Reply from pawfect4pets.co.uk
Rebecca we do not order our products from Temu and the quality is far superior to that of any temu product. Not sure what you base these blind assumptions on? Also we have never ever refused a refund and gave you a refund so not sure why you feel the need for such a review?! We give very clear delivery terms prior to ordering and remind you again in the shipping emails, something you never had issue with or raised with us! A very unnecessary review.
Also you did open package as it was returned with the bag open!
2 happy dogs and owners
Have just received the large dog car seat, which is almost the size of a sofa. It's perfect for our Westie and Jack Russell. They can cuddle up on long journeys without both having to try and squidge on one seat.
After reading the negative reviews I was a little nervous but the whole process took 2 weeks and I was informed along the way about my order and given a delivery date.
I would definitely rate this 5 stars and wouldn't hesitate to use them again.
23 April 2024
Unprompted review
Reply from pawfect4pets.co.uk
Thanks Valerie. Glad your dogs love their new car seat bed as much as we do!
Completely mis-sold.
Ordered a pet bed and the bed that arrived was COMPLETELY different to the listing - much, much worse quality, completely different colour and fabric. They have given a partial refund to keep it (which I accepted to avoid the hassle of sending it back) but they are completely mis-selling items.
Don't waste your time.
Edit: They have just private messaged me on Facebook to complain to me personally about this review. Unprofessional and creepy behaviour and I will certainly not be replying to them in private.
23 April 2024
Unprompted review
Reply from pawfect4pets.co.uk
Ella, yes we did send an item which was the same function, size and quality as what the customer ordered but the colour was different. We responded straight away by appolgising for the error and saying we will contact our suppliers immediately. We offered a refund which was accepted by her and this was done whilst speaking with her. She seemed satisfied by this and said thank you, I then apologised again. She then writes this review which is very blunt and not true! We are not mis selling items or have ever have done so!! ITS A SIMPLE MISTAKE! The item she had is simply a different colour. Quality, size and function are as advertised. We have since spoken with supplier who agrees they sent the wrong colour by mistake. I wrote to customer thru our facebook messenger to express disappointment she had chosen to write this after we thought the matter had been closed.
Avoid at all costs!
I’ll start by saying, this is a very long review but I strongly advise you to please take the time and read it all, along with everyone else’s negative reviews if possible, BEFORE considering buying from this Company (something I wish I had done). They all have a similar theme with regard to dealing with its Director (Name of which is provided on Companies House public records).
Like other people have said in their reviews, I too have been threatened with a defamation claim (btw for his benefit, it’s Defamation not Deformation as he likes to refer to it - two very different things) if I write a negative review and also the threat of him responding stating that I am yet just another rude customer with emails to prove it (like everyone else who’s written a negative review). Defamation claims against so many different people all sharing the same negative experiences regarding the same Company - the irony!!
Products are coming direct from China, which in itself is not a bad thing as let’s face it most things are from China, but this is the true reason the delivery time is so long and certainly not because the products are in any way ‘unique’ as his website states. No wonder there isn’t any tracking information provided upon dispatch! After repeatedly having to ask for tracking details, and the return address details, he finally gave them to me only after I made reference to the negative reviews and how he was now also ignoring my emails!
Tracking details he provided me as follows viewable using postal.ninja
Tracking number:
YT2409221236071780 C
****************^••••••••••
Alternative numbers: HOORVA0294188853
Shipment type: YunExpress O
To address: United Kingdom
Weight: 0.462 kg
In transit: 9 days
Translate to: eng+auto A*
/ Edit
YunExpress
Apr 01, 2024 at 20:07
Shipment information received
Apr 02, 2024 at 09:10
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
Evri
Apr 02, 2024 at 12:30
In Transit to Evri
YunExpress
Apr 02, 2024 at 17:10
Arrived at origin facility
Mainland China, CN
YunExpress
Apr 03, 2024 at 12:48
Shipment has been returned to sender
Mainland China, CN
So save yourself a ton of money and order the exact same products direct from Temu or Ali Express for a fraction of the price, which better reflects the quality. At least that way if you want to return you can do so without having to deal with the extremely rude Director of this Company.
He even had the cheek to tell me I shouldn’t worry about not getting my refund , after I expressed concern that others had stated they had returned products and not received their money back, because my credit/debit card Company will refund me if he doesn’t!
He claims that the company has had over 200,000 customers with only a small number of negative reviews. Copied and pasted from one of his emails :
“You are now saying you have looked at some negative Trustpilot reviews so let’s put this in proper context. As you have rightly said we have been tarading for 4yrs now. In that time we have had over 200,000 customers, been endorsed by ITV for our Anti Anxiety dog bed range, endorsed by Country Living for many of our products and will appear in one of the biggest pet retailers this winter for our dog jackets. Not to mention the over 12,000 positive reviews from Google and customer feedback on our own website! (You are welcome to check!)
Yet you have looked at a grand total of 65 negetive reviews on Trustpilot. (Thats out of over 200,000 customers!) Almost all of which are left by customers who were rude towards us, didn't read website terms and many of them not based on a true experience. Something we are currently persueing with Trustpilot.”
I did some research on his Company after receiving this claim - available at Companies House (accessible to the public via gov.uk). Makes for an interesting read based on the above customer sales claim!
I have chosen not to return the cat bed (when I finally receive it) as I simply don’t trust that he will refund me, even though he has said that he will, too many of his reviews state otherwise and why should my credit card company foot the bill! I wanted to return my item simply because I just no longer needed it. I had purchased something else, as I needed it quicker than I had originally expected and couldn’t wait for this one to arrive and I simply wanted to exercise my customer right to return a product.
23 emails later back and forth I have chosen to write this off as a bad experience and a loss of money to myself and write my review honestly and to the very best of my ability with the advice to anyone reading this being- DO NOT BUY FROM PAWFECT4PETS!!!
**Edit- ordered 31st March changed to large 1st April shipped 2nd asked for return info on 9th still not received item and it’s now 11th. Definitely not received in 6 days!
10 April 2024
Unprompted review
Reply from pawfect4pets.co.uk
Lets put some context into this review for the benifit of others.
Customer ordered a cat bed on the 31st March a bank holiday. She then emailed me on the 2nd April asking to change the order to a large which we did. 3 days later after receiving our shipped email with a reminder of delivery terms she then told me she didn't want the item, a little shocked as we had gone to the trouble of stopping the medium one and changing to the large. But we said once she recives it to return it to us for refund. She received in 6 working days so not a long wait at all! To put in context this is the quickest delivery available for this item on the internet!
She then asked for the return address and sent 3 emails within 5hrs!! Standard response time from any retailer is 24hrs! The third email she sent started with the following,
"So the ignoring of emails begins!!"
This was followed by an extremely rude email filled with assumptions. She called our items "crap from china" and accused us of using Temu to buy our products. Please note Temu started 3yrs after us and this is simply not the case. She also accused us of being "overpriced". Her whole email was rude even though she claims otherwise!
I responded very politely saying that over 20 companies stock the same bed she has bought and we are the third most competitive on price and offered her to check. I then said we work with different suppliers around the world including Uk, Europe and China and pointed out most items are made in China! Not that this had any bearing on a simple refund!
She kept attacking me and my company after repeatly asking her to return the item for a refund. We have never ever refused a refund as is the law, yet when i put this to Sarah she just kept attacking based on a few negtive reviews she had read. She then said she wanted the item refunded prior to returning it something that no retailer would do and again very rude.
She then refused to return for a refund which in itself is bizzare. She claimed I couldn't be trusted and continued with this personal attack written off the back of looking on here and nothing to do with a simple return of an item.
She claims everybody but her is in the wrong but its her who likes to claim things happened when they really didn't! Why she couldn't just return it is beyond me. This is when I said you are backed by Credit Card companies aswell as the law.
We offered customer a refund and return address. FACT.
We delivered goods in 6 working days when lead times are 7-10 working days and longer with everyone else including her beloved Temu. FACT.
We provided a tracking number which she still got annoyed about! FACT.
Customer wanted a refund prior to returning goods which is not the law. FACT.
Customer refuses to return goods for refund. FACT.
This review has been made by a lady who enjoys to complain and seems to say she is writting honestly which is just not the case. My email trial will be presented to Trustpilot and they like me will see rudeness and the refusal to return an item we have said 10 times we will refund!
Some people love to follow others and this is a simple case of that. She ignored the thousands of positive google reviews and endorsements to look at a few negetive ones and make a snap decision about the way she would treat me. I refer to her bery rude email sent prior to any of this conversation starting.
And yes Sarah I will be using your emails as proof and the way you talk to people is disgusting.
Edit** no Sarah you didn't transfer additional money for the large until 2nd April and item shipped on the 4th April as per shipped email as we had to recall the first one as YOU ordered wrong! Item using tracking I gave you shows delivery today. So please work it out! Today is the 6th working day! Again with this constant attack.
Just return and we will refund. I really don't know what the complaint is about if we are telling you to return and you are refusing to return! Frustrating isn't the word.
Awful!
I ordered a jumper and I wanted to exchange it for a smaller size. I immediately emailed them and asked to exchange and they said yes that’s fine. So I sent the jumper back and I have sent them about 6 emails and not heard a single thing back and it has now been over 4 months!!! I first ordered in December, it’s ridiculous. I have emailed time and time again asking them to send the new jumper and not a single reply. So they have scammed me out of £35.
21 December 2023
Unprompted review
Excellent service life jacket perfect…
Excellent service life jacket perfect for our Zak. Quick reply when I had a query. Thanks Phil
4 April 2024
Unprompted review
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